Questions and Answers
According to Mintzberg, what is the primary reason managers need to assume multiple roles?
What is the primary focus of human skills in management?
What is the primary responsibility of a manager in their interpersonal role?
What is the primary function of a manager in their informational role?
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What is the primary activity of a manager in their decisional role?
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What is the primary responsibility of a manager in their figurehead role?
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What is the primary function of a manager in their liaison role?
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Which leadership responsibility involves transmitting information to outsiders?
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What is the primary goal of a manager in their leader role?
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What is the main role of a Disturbance handler in an organization?
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Which leadership responsibility involves deciding who gets resources and preparing budgets?
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Who is typically responsible for establishing operating policies and guiding the organization's interaction with its environment?
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Which leadership responsibility involves initiating improvement projects and identifying new ideas?
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What is the main role of a Negotiator in an organization?
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What is the primary responsibility of Middle Level Managers?
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What skills do Lower-Level Managers rely on to get work done?
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What is the main role of a Disseminator in an organization?
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Which leadership responsibility involves maintaining personal contact with stakeholders?
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What type of skills do managers need to utilise job-specific knowledge of tools, techniques, and procedures?
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What is the main difference between a Spokesperson and a Disseminator?
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What is the role of Top Level Management in an organization?
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How many basic managerial skills are there?
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Study Notes
Skills of Management
- Managers need three basic skills: technical, human, and conceptual skills.
- Human skills involve the ability to work effectively with one's own work group and others, lead, motivate, and communicate effectively.
- Conceptual skills involve the ability to analyze and diagnose complex situations, see how things fit together, and facilitate making good decisions.
Roles of Managers
- Managers need to assume multiple roles to meet the many demands of performing their functions.
- Henry Mintzberg identified 10 roles: interpersonal, informational, and decisional.
- Interpersonal roles involve managing relationships with organizational members and the society.
- Informational roles involve gathering and disseminating information to stakeholders.
- Decisional roles involve making significant use of information and processing it to reach conclusions.
Interpersonal Roles
- Figurehead: performs ceremonial and symbolic duties, such as greeting visitors and signing legal documents.
- Liaison: maintains information links inside and outside the organization via email, phone calls, and meetings.
- Leader: directs and motivates subordinates, guiding and communicating with them.
Informational Roles
- Monitor: seeks and receives information, scanning periodicals and reports, and maintaining personal contact with stakeholders.
- Disseminator: forwards information to organizational members via memos, reports, and phone calls.
- Spokesperson: transmits information to outsiders via reports, memos, and speeches.
Decisional Roles
- Entrepreneur: initiates improvement projects, identifies new ideas, and delegates idea realization responsibilities to others.
- Disturbance handler: takes corrective action during disputes or crises, resolving conflicts among subordinates and adapting to environments.
- Resource allocator: decides who gets resources, prepares budgets, and sets schedules.
- Negotiator: represents the department during negotiations, such as for union contracts, sales, purchases, and budgets.
Level of Management
- Top-level management: responsible for the overall management of an organization, establishing operating policies, and guiding the organization's interaction with its environment.
- Middle-level management: directs the activities of lower-level managers, sets objectives consistent with top-level management goals, and translates goals into specific plans for implementation.
- Lower-level management: responsible for the work of non-management employees, but does not supervise other managers, and is directly responsible for the production of goods and services.
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Description
This quiz covers the essential skills of management, including human skills, conceptual skills, and more. Test your knowledge of the roles of managers and effective management techniques.