Management Skills

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Questions and Answers

According to Mintzberg, what is the primary reason managers need to assume multiple roles?

To enhance their conceptual skills

To improve their human skills

To meet the many demands of performing their functions (correct)

To reduce their workload

What is the primary focus of human skills in management?

Analyzing complex situations

Making significant decisions

Gathering and disseminating information

Leading, motivating, and communicating effectively (correct)

What is the primary responsibility of a manager in their interpersonal role?

Making significant decisions

Managing relationships with organizational members and society (correct)

Analyzing complex situations

Gathering and disseminating information

What is the primary function of a manager in their informational role?

Gathering and disseminating information Signup and view all the answers

What is the primary activity of a manager in their decisional role?

Processing information and reaching conclusions Signup and view all the answers

What is the primary responsibility of a manager in their figurehead role?

Performing ceremonial and symbolic duties Signup and view all the answers

What is the primary function of a manager in their liaison role?

Maintaining information links inside and outside the organization Signup and view all the answers

Which leadership responsibility involves transmitting information to outsiders?

Spokesperson Signup and view all the answers

What is the primary goal of a manager in their leader role?

Directing and motivating subordinates Signup and view all the answers

What is the main role of a Disturbance handler in an organization?

To take corrective action during disputes or crises Signup and view all the answers

Which leadership responsibility involves deciding who gets resources and preparing budgets?

Resource allocator Signup and view all the answers

Who is typically responsible for establishing operating policies and guiding the organization's interaction with its environment?

Top Level Managers Signup and view all the answers

Which leadership responsibility involves initiating improvement projects and identifying new ideas?

Entrepreneur Signup and view all the answers

What is the main role of a Negotiator in an organization?

To represents department during negotiations Signup and view all the answers

What is the primary responsibility of Middle Level Managers?

Setting objectives consistent with Top Level Management goals Signup and view all the answers

What skills do Lower-Level Managers rely on to get work done?

Planning, Administration, Self-Management, Teamwork, and Communication Signup and view all the answers

What is the main role of a Disseminator in an organization?

To forward information to organizational members Signup and view all the answers

Which leadership responsibility involves maintaining personal contact with stakeholders?

reading Signup and view all the answers

What type of skills do managers need to utilise job-specific knowledge of tools, techniques, and procedures?

Technical Skills Signup and view all the answers

What is the main difference between a Spokesperson and a Disseminator?

A spokesperson transmits information to outsiders, while a disseminator forwards information to organizational members Signup and view all the answers

What is the role of Top Level Management in an organization?

To establish operating policies and guide the organization's interaction with its environment Signup and view all the answers

How many basic managerial skills are there?

3 Signup and view all the answers

Study Notes

Skills of Management

Managers need three basic skills: technical, human, and conceptual skills.
Human skills involve the ability to work effectively with one's own work group and others, lead, motivate, and communicate effectively.
Conceptual skills involve the ability to analyze and diagnose complex situations, see how things fit together, and facilitate making good decisions.

Roles of Managers

Managers need to assume multiple roles to meet the many demands of performing their functions.
Henry Mintzberg identified 10 roles: interpersonal, informational, and decisional.
Interpersonal roles involve managing relationships with organizational members and the society.
Informational roles involve gathering and disseminating information to stakeholders.
Decisional roles involve making significant use of information and processing it to reach conclusions.

Interpersonal Roles

Figurehead: performs ceremonial and symbolic duties, such as greeting visitors and signing legal documents.
Liaison: maintains information links inside and outside the organization via email, phone calls, and meetings.
Leader: directs and motivates subordinates, guiding and communicating with them.

Informational Roles

Monitor: seeks and receives information, scanning periodicals and reports, and maintaining personal contact with stakeholders.
Disseminator: forwards information to organizational members via memos, reports, and phone calls.
Spokesperson: transmits information to outsiders via reports, memos, and speeches.

Decisional Roles

Entrepreneur: initiates improvement projects, identifies new ideas, and delegates idea realization responsibilities to others.
Disturbance handler: takes corrective action during disputes or crises, resolving conflicts among subordinates and adapting to environments.
Resource allocator: decides who gets resources, prepares budgets, and sets schedules.
Negotiator: represents the department during negotiations, such as for union contracts, sales, purchases, and budgets.

Level of Management

Top-level management: responsible for the overall management of an organization, establishing operating policies, and guiding the organization's interaction with its environment.
Middle-level management: directs the activities of lower-level managers, sets objectives consistent with top-level management goals, and translates goals into specific plans for implementation.
Lower-level management: responsible for the work of non-management employees, but does not supervise other managers, and is directly responsible for the production of goods and services.

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Description

This quiz covers the essential skills of management, including human skills, conceptual skills, and more. Test your knowledge of the roles of managers and effective management techniques.