Zusammenfassung Organizational Behavior

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323 Questions

Social psychology focuses on the influence of the social context on human thoughts, feelings, and actions.

True

Allport (1953) defined social psychology as the scientific study of how human thoughts, feelings, and actions are influenced by the presence of other humans.

True

Social psychology primarily relies on observational studies to test hypotheses.

False

The fundamental attribution error refers to the tendency to attribute one's own behavior to external causes and others' behavior to inherent personality traits.

True

According to the fundamental attribution error, individuals are more likely to attribute their own behavior to external forces.

True

According to the fundamental attribution error, individuals are more likely to attribute others' behavior to external forces.

False

The actor-observer bias refers to the tendency to interpret causes of behavior differently based on whether one is the actor or the observer.

True

Own behavior is typically attributed to inherent personality traits, according to the actor-observer bias.

False

Others' behavior is typically attributed to external forces, according to the actor-observer bias.

True

The text suggests that the social situation plays a significant role in driving behavior, while personality is de-emphasized.

True

Groupthink can be prevented by establishing standards of control, oversight, and challenging group decisions.

True

Pluralistic ignorance may explain the bystander effect and occurs when a majority privately rejects a norm but goes along with it assuming others accept it.

True

Breaching is the purposeful breaking of social norms used to study how norms and conformity are upheld in a society.

True

Zimbardo's Stanford Prison Experiment showed how people quickly enact their roles and experience dissonance when not enacting the role.

True

Social identity theory offers insights into group processes and intergroup conflict, explaining group identification processes and the consequences of group identification.

True

The minimal group paradigm and information cascade game illustrate the impact of heterogeneity on group decision-making and conformity.

False

Peer effects can impact productivity, with individuals tending to have high problems with procrastination and groups potentially helping to overcome this.

True

Pairing with a productive partner may yield negative effects due to free-riding.

False

Teams decide with higher strategic sophistication and potentially inhibit welfare maximization in beauty contests between individuals and teams.

True

People have a natural tendency to categorize when they see contrast, which is necessary for group formation.

True

True or false: The self-concept only involves the content of our self, not the process of self-attention.

False

True or false: Cultural differences do not impact the perception of the self.

False

True or false: According to the theory of cognitive dissonance, people seek psychological inconsistency between their expectations and the reality of the world.

False

True or false: People reduce cognitive dissonance by changing behavior or cognition, justifying their actions, adding new cognitions, or ignoring conflicting information.

True

True or false: Sherif and Asch studied group processes and found that individuals establish personal standards, which are unaffected by group influence.

False

True or false: Normative influence and informational influence are two forms of conformity, where normative influence involves using others' behavior as evidence about reality.

False

True or false: Factors affecting normative influence include group size, unanimity, cohesion, and individual identification with the group.

True

True or false: Factors affecting informational influence include perceived intelligence or competence of others, number of others, unanimity, and one's own certainty.

False

True or false: Groupthink is a phenomenon where groups fail to aggregate their views properly and was identified as a cause of the Challenger Disaster.

True

Leader development focuses on developing individual leader attributes, while leadership development concentrates on the leader-follower relationship and developing an environment for cooperation and resource exchange.

True

Formal leadership involves influencing others to pursue official organizational objectives, while informal leadership involves influencing others to pursue unofficial objectives.

True

The dispositional theories of leadership suggest that certain traits are essential for great leadership.

True

The power approach to leadership examines the different types of powers wielded by leaders, including reward power, coercive power, legitimate power, referent power, and expert power.

True

The motivation to lead can be based on affective identity, instrumental motives, and social-normative motives.

True

Transformational leadership theory focuses on inspiring and transforming followers by appealing to nobler motives, while transactional leadership theory focuses on showing followers how to meet personal goals through certain behaviors.

True

Leaders help build and maintain consensus about objectives and priorities, increase the efficacy of the organization, and foster trust, respect, and cooperation.

True

The dynamics of team effectiveness include psychological safety, dependability, structure and clarity, meaning, and impact.

True

Behavioral theories of leadership suggest that great leadership is based on what a leader does.

True

The motivation to lead can be based on instrumental motives, which indicate an interest in leading if it leads to personal benefits.

True

The power approach to leadership examines the different types of powers wielded by leaders, including reward power, coercive power, legitimate power, referent power, and expert power.

True

The motivation to lead can be based on social-normative motives, which involve feeling a sense of duty and standing up for a challenge.

True

Leaders are more concerned with innovating and inspiring, while managers focus on administering and controlling. True or false?

True

Tyrannical leaders accept the goals of the organization but humiliate subordinates. True or false?

True

Leader emergence focuses on the characteristics of individuals who become leaders, while leadership effectiveness studies the behaviors of designated leaders. True or false?

True

Episodic leadership requires individuals to always exhibit leadership behaviors. True or false?

False

Derailed leaders behave abusively and engage in behavior directed against the organization. True or false?

True

Managers are more likely to challenge the status quo and do the right thing. True or false?

False

Supportive-disloyal leaders are nice to employees but encourage disloyal behavior against the organization. True or false?

True

Leader emergence studies the basis on which individuals become leaders. True or false?

True

Negative leadership outcomes only include tyrannical and derailed behaviors. True or false?

False

Leadership effectiveness examines the characteristics of individuals who become leaders. True or false?

False

Managers focus on long-term views and inspiring others. True or false?

False

Leader emergence is the study of which behaviors on the part of a designated leader led to an outcome valued by the work group or organization. True or false?

False

Stress can have both positive and negative effects on individuals. True or false?

True

Long-term stress can lead to the development of mental and physical abilities. True or false?

False

According to the WHO Global Burden of Disease Report, there has been a 46% decrease in health care cost for people reporting high stress levels. True or false?

False

Short-term stress consequences are reversible through recovery. True or false?

True

Long-term stress only has negative effects on individuals. True or false?

False

Stress is relevant in the economic dimension. True or false?

True

The number of IV-Retirees in CH has decreased by 60% from 2000 to 2016. True or false?

False

Stress can lead to an increase in 'sick days' in response to mental illness. True or false?

True

Exercise is a positive consequence of long-term stress. True or false?

True

Stress has no impact on the economic dimension. True or false?

False

Mindfulnes-based stress reduction is the ultimate solution to the social problem in general.

False

Stress interventions should only focus on changing the individual, not the environment.

False

Douglas and Walter responded differently to being laid off, with Douglas attributing the situation to external factors.

True

Martin Seligman is best known for his work in positive psychology and has assisted in designing a resilience program for the army.

True

The Army's 'Teaching Resilience Program' aims to reduce the number of people suffering from PTSD and increase the number of people experiencing post-traumatic growth.

True

Stress is a physical reaction triggered by threats to an organism's homeostasis, leading to specific physiological responses.

True

Social support has been found to mitigate stress and individual responses to stressful events may depend on individual differences in anxiety.

True

Stress 'management' approaches include mindfulness-based stress reduction, resilience training, and cognitive reappraisals of stressful situations.

True

The text suggests that stressors in the workplace are often social in nature and may lead to chronic stress with adverse effects.

True

The Army's 'Teaching Resilience Program' includes self-improvement courses and master-resilience training for drill sergeants.

True

Stress can only lead to physical health issues, not behavioral issues. True or false?

False

Hans Selye is known as the founding father of stress research. True or false?

True

The Trier Social Stress Test is a laboratory procedure designed to reduce stress in research participants. True or false?

False

Chronic stress can lead to adverse health outcomes. True or false?

True

Biomarkers of stress include increases in salivary and blood serum cortisol, corticotropin, adrenaline, and heart rate. True or false?

True

Social stressors in the workplace involve conflicts with colleagues, lack of fairness, social isolation, and dealing with difficult clients. True or false?

True

Recent models of stress research focus on inequity, social recognition crises, illegitimate tasks, and threats to the self by failure. True or false?

True

Acute social stress has been shown to trigger prosocial behavior, serving as a potent stress-buffering strategy in humans. True or false?

True

Understanding stress is not relative and does not depend on socially shared meanings and specific social groups' resilience. True or false?

False

Classical stressors in the workplace include time pressure, workload, role overload, uncertainty, and regulatory barriers. True or false?

True

According to the relative deprivation theory, individuals compare their standing with a relevant peer group when making justice judgments?

True

The equity principle, as per Adams (1965), states that humans evaluate distributions as fair based on the congruence between inputs and outputs?

True

Kate helped her mother bake 6 cookies, and when the mother gave all the cookies to Kate, Michael called his mother unfair. This scenario illustrates the equity principle?

True

According to the equity theory, negative deviations from the equity principle lead to guilt?

False

The equity theory suggests that humans compare their input/output quotient with others and are motivated to reduce tension caused by deviations from equity?

True

Most conflicts in organizations can be explained by someone feeling treated unfairly?

True

The relative deprivation theory argues that individuals who are factually equally off may feel different degrees of deprivation relative to their comparison standard?

True

The equity theory, as per Adams (1965), states that positive deviations from the equity principle lead to anger?

False

In the scenario with Michael, Kate, and their mother, the distribution of cookies aligns with the equity principle, as Kate contributed more by helping her mother bake the cookies?

True

Fairness concerns are ubiquitous in organizations and can lead to conflicts?

True

Procedural justice involves consistency, impartiality, accuracy, correctability, representativeness, and ethicality. True or false?

True

According to Tyler (2000), one of the four conditions of procedural justice is the opportunity for affected parties to be heard. True or false?

True

Informational justice refers to the quality and quantity of information received by affected parties from decision makers. True or false?

True

Social identity theory suggests that people care about justice because it influences their status within a social group. True or false?

True

The text mentions that sabotage may occur as a negative consequence of injustice. True or false?

True

Justice as uncertainty avoidance is a concept mentioned in the text. True or false?

True

The text states that applying rules of distributional and procedural justice can help maximize joint utility. True or false?

True

The text suggests that researchers unanimously agree that justice is an 'ultimate' motive for people. True or false?

False

Procedural justice does not involve compromising on the criteria for conflict resolution. True or false?

True

Leventhal's six rules of procedural justice include accuracy, representativeness, and ethicality. True or false?

True

According to equity theory, underprivileged individuals react with reduced effort, while overprivileged individuals react with increased effort. True or false?

True

Positive reciprocity in gift exchange is theoretically supported by equity theory. True or false?

True

The equality principle in achieving justice dictates that every affected person receives an equal share. True or false?

True

The choice of the justice principle depends on the nature of the relationship between the involved parties, with equity dominating in economic relationships and equality in social ones. True or false?

True

Procedural justice is about how decisions are made and is increasingly used to explain fair procedures in the workplace. True or false?

True

Illustrative scenarios showcase the challenges of maintaining fairness in the application of justice principles. True or false?

True

Debates about elements of the welfare state typically center around conflicts about which distributional justice rule to follow. True or false?

True

Overconfidence, representativeness, and partitioning of tasks are reasons underlying wrong perceptions about justice in relationships. True or false?

True

Conflict resolution often involves compromises that mix several criteria of distributional justice, such as equity, equality, and need. True or false?

True

The need principle in achieving justice states that every affected person receives as much as they need. True or false?

True

Social psychology is primarily concerned with the study of individual behavior in isolation.

False

Social psychologists conduct experiments in both laboratory and field settings to test their hypotheses.

True

The fundamental attribution error refers to the tendency to attribute one's own behavior to external causes and others' behavior to inherent personality traits.

True

Social identity theory suggests that people care about justice because it influences their status within a social group.

True

Procedural justice involves consistency, impartiality, accuracy, correctability, representativeness, and ethicality.

True

The equity theory suggests that humans compare their input/output quotient with others and are motivated to reduce tension caused by deviations from equity.

True

The actor-observer bias leads individuals to interpret causes of behavior differently depending on whether they themselves are the actor or the observer.

True

Mindfulness-based stress reduction is the ultimate solution to the social problem in general.

False

Stress can have both positive and negative effects on individuals.

True

Supportive-disloyal leaders are nice to employees but encourage disloyal behavior against the organization.

True

Conflicting motives of accuracy and positive self-image lead to self-serving bias in social cognition.

True

Cultural differences influence how individuals perceive the self, with varying levels of interconnectedness with others.

True

Sherif's and Asch's conformity studies highlight the impact of group influence on individual behavior, with both normative and informational influences at play.

True

Cognitive dissonance theory explains the stress caused by conflicting beliefs and the methods people use to reduce this dissonance.

True

The Challenger Disaster involved the explosion of the NASA spacecraft, and groupthink was identified as a key factor in the disaster.

True

Groupthink can lead to flawed decision-making within groups, as seen in the case of the Challenger Disaster.

True

The self-concept involves the content of our self and our knowledge of who we are, while self-attention is the process of thinking about ourselves.

False

Group processes such as conformity are influenced by factors like group size, unanimity, cohesion, and individual identification with the group.

True

Normative influence involves conformity for social approval, while informational influence involves using others' behavior as evidence about reality.

True

Groupthink, a phenomenon where groups fail to properly aggregate views, was implicated in the Challenger Disaster at NASA.

True

Groupthink antecedents include insulation from external forces, leadership dynamics, homogenous group membership, and time pressure leading to premature agreements.

True

Pluralistic ignorance is a situation where a majority privately accept a norm but go along with it, explaining the bystander effect.

False

Breaching is the purposeful breaking of social norms used to study how norms and conformity are upheld in society.

True

Zimbardo's Stanford Prison Experiment showcased how people quickly enacted their roles, illustrating the impact of situational factors on behavior.

True

The minimal group paradigm and information cascade game illustrate how homogenous groups are less likely to conform.

False

Peer effects impact productivity, with pairing with a high-productivity peer decreasing productivity, as shown in a study by Mas & Moretti.

False

The 'Linda Problem' and the centipede game show how groups may inhibit welfare maximization and lead to earlier decisions.

True

Strategic sophistication in team decision-making is lower, as shown in the beauty contest example.

False

Social identity theory offers insights into group processes and intergroup conflict, explaining group identification processes and consequences.

True

Group-level payments and beauty contests between individuals and teams capture the individualistic nature of decision-making.

False

Classical conditioning refers to a learning procedure in which a biologically potent stimulus is paired with a previously neutral stimulus, leading to a specific behavioral response. True or false?

True

Classical conditioning was an intentional finding by Pavlov in his studies of the dog's digestive system. True or false?

False

Classical conditioning, along with operand conditioning, forms the basis of behavioristic learning theories. True or false?

True

Rationalism suggests that knowledge comes from humans 'inside' while empiricism suggests that knowledge comes from empiric studies from outside. True or false?

True

Raffael’s 'School of Athens' is mentioned in the text as a reference to learning theories. True or false?

False

People learn only through either rationalism or empiricism, not both. True or false?

False

The concept of blank slates or innate capabilities is discussed in the text in relation to learning theories. True or false?

True

Classical conditioning refers to the pairing of a conditioned stimulus with an unconditioned response. True or false?

False

Pavlov's dog studies, published in 1897, are associated with which type of learning theory? True or false?

True

Learning through classical conditioning involves the co-occurrence of a biologically potent stimulus and a previously neutral stimulus. True or false?

True

Albert Bandura's social learning theory emphasized purely behavioral learning without any cognitive processes involved.

False

B.F. Skinner's work focused on classical conditioning rather than operant conditioning.

False

Edward L. Thorndike's law of effect emphasized the after-effects strengthening actions but did not consider pleasure as a factor.

False

Bandura's Bobo-doll studies illustrated the influence of observational learning on aggressive behavior.

True

Noam Chomsky's criticism of Skinner's book 'Verbal Behavior' contributed to psychology's cognitive revolution.

True

Julian B. Rotter's focus on the interaction between the individual and the environment paved the way for cognitive theories of learning.

True

The historical development of social learning theory involved a shift from purely behaviorist theories to a more holistic approach.

True

Social learning theory emphasized the reciprocal determinism between cognition, environment, and behavior.

True

Bandura's theory proposed that learning is purely a behavioral process and does not take place in a social context.

False

Classical conditioning involves involuntary responses to stimuli, such as salivation, eye blinking, and fear responses.

True

Behavioristic learning theories neglect psychological mechanisms and focus on pragmatic functionality. True or false?

True

Modern learning theories suggest that babies are born with innate capabilities and possess advanced statistical knowledge at a young age. True or false?

True

Theory theory proposes that babies learn causal knowledge by forming hypotheses and using experimental and statistical expertise. True or false?

True

Evidence-based practices are widely adopted in medicine and management due to reliance on old knowledge and biased beliefs. True or false?

False

Management experts often base their advice on sources like Shakespeare or Santa Claus, but organizations are more diverse than humans. True or false?

True

There is a challenge in gathering causal knowledge for managers and using the best available evidence as a competitive advantage. True or false?

True

Seasoned practitioners in management often rely on their experience, leading to an excessive reliance on dogma and beliefs, affecting decision-making. True or false?

True

Supportive-disloyal leaders are nice to employees but encourage disloyal behavior against the organization. True or false?

False

The motivation to lead can be based on social-normative motives, which involve feeling a sense of duty and standing up for a challenge. True or false?

True

Stress can have both positive and negative effects on individuals. True or false?

True

Descriptive statements show how people actually judge and behave and can be right or wrong in relation to empirical observations.

True

Prescriptive statements describe how people should act, assuming certain goals or values.

True

The organization as an Information Processing Entity deals with perception, judgment, decision making at individual and group levels.

True

Descriptive theories focus on how people actually judge and decide in reality.

True

Normative statements are subjective value statements which cannot be checked for correctness.

True

Rational versus irrational use of information is a consideration in how organizations deal with information.

True

Time horizon and learning are factors in how organizations deal with information.

True

The Nobel Prize in Economic Science was awarded to Daniel Kahneman in 2002 for integrating insights from psychological research into economic science.

True

In the mental accounting example, a person is more likely to buy a new ticket to a concert when they have lost the ticket they bought in advance compared to when they noticed they lost money on the way.

True

The endowment effect, as described by R. Thaler, illustrates how people place higher value on items they own than on identical items they do not own.

True

The combination of overweighting small probabilities and concave/convex value function results in risk-averse behavior in certain situations.

True

The status-quo bias, loss aversion, and availability/salience are all influences on decision making and strategy mentioned in the text.

True

The Challenger Disaster at NASA was attributed to groupthink, a phenomenon where groups fail to properly aggregate views.

False

Procedural justice involves how decisions are made and is used to explain fair procedures in the workplace.

True

Evidence-based procedures and learning are linked to expert knowledge, making expert knowledge less likely to be biased.

False

The fundamental attribution error refers to the tendency to attribute one's own behavior to inherent personality traits and others' behavior to external causes.

False

The Tyranny of choice refers to the idea that having more choices can motivate decision-making. True or false?

False

The Peak-End Rule influences memories of experiences and can affect decision-making. True or false?

True

Neither remembered utility nor expected utility accurately reflect experienced utility. True or false?

True

Availability heuristics influence risk assessments and perception of alternatives. True or false?

True

Spectacular causes are overestimated, while everyday causes are also overestimated. True or false?

False

The number of choices has been shown to positively correlate with the number of purchases in a jam selection experiment. True or false?

False

The text suggests that self-knowledge and understanding preferences are not crucial for making good decisions. True or false?

False

Tversky & Kahneman's study showed that the first group of people given more possibilities for car problems had a smaller set of potential reasons than the second group.

False

Salience refers to the inconspicuousness and dullness of information.

False

Prospect Theory explains how people perceive gains and losses, with gains looming larger than losses.

False

The value function in Prospect Theory is convex for gains and concave for losses.

False

Decision weight function in decision-making directly includes probabilities, impacting how people evaluate certain outcomes versus uncertain ones.

False

Framing of decisions does not manipulate the reference point, influencing choices in different presentations of the same information.

False

Anchoring effects in decision-making occur when initial information forms a reference point, leading to sufficient subsequent adjustments.

False

Trust is a well-investigated topic in management research. True or false?

False

Trusting people is not a good idea as it makes individuals vulnerable to exploitation. True or false?

False

According to Rosseau et al. (1998), trust involves making oneself vulnerable to exploitation with no prospect of receiving any benefit. True or false?

False

The concept of trust is closely related to the concept of cooperation. True or false?

True

According to the text, trust can be defined as making oneself vulnerable to another person's exploitation with the prospect of benefiting from the trust given to them. True or false?

True

The text suggests that not trusting people comes with no cost. True or false?

False

True or false: In the Die-under-the-cup experiment, participants were told to report their first number and then continue rolling to verify that the die is fair.

True

True or false: According to the experiment with bankers, bankers lie more when they are reminded that they are bankers.

True

True or false: The classical economic analysis views crime as a mere instrumental and financial problem, not a moral or cultural one.

True

True or false: The experiment found that participants coming from a culture where cooperation pays off behaved differently compared to those coming from a culture where cooperation does not pay.

True

True or false: Honesty in classical economic theory is based on rational crime, involving a cost and benefit analysis of lying.

True

True or false: In the Die-under-the-cup experiment, participants were offered different monetary rewards based on the outcome of rolling a die.

True

Rational behavior favors 'no trust' and 'no reciprocity,' while irrational behavior can yield higher payoff in the trust game.

True

Empirical results are at odds with what rational concepts would suggest, as trust behavior versus risk behavior is not well explained by risk-behavior.

True

There is an informational asymmetry in feedback depending on trusting and not-trusting, leading to underestimation of trustworthiness, regardless of financial incentives.

True

Unconditional feedback decreases people’s cynicism, while low-trust environments do not allow people to learn if others can be trusted.

True

An alternative explanation of trust in the trust game is people’s potential concern for the common good, as efficiency concerns may underlie decisions to trust.

True

The trust game shows a larger trust rate than the betting rate in an extended coin flip, indicating potential concern for the common good.

True

The ultimatum game measures second-party punishment and pro-sociality based on how offers are accepted or rejected.

True

The gift-exchange game measures trust and reciprocity through positive wages and effort levels.

True

Trust correlates with financial honesty, economic growth, and corruption, leading to positive outcomes.

True

The workplace often involves interactions with strangers, making trust more challenging to establish.

True

The dictator game measures pro-sociality by observing how much one player gives to another.

True

Trust can be deterrence-based (consistency of behavior), knowledge-based (behavioral predictability), or identification-based (empathy).

True

Trust in the trust game is solely driven by efficiency concerns.

False

Immediate emotions, rather than anticipated emotions, predict trust behavior.

True

The relationship status of interaction partners does not significantly impact trust behavior in situations where individuals are pessimistic about receiving money back.

False

Excessive control measures in companies have consistent positive effects on business performance.

False

Lack of trust cannot harm the integrity of individuals.

False

As societies grow, cooperation becomes easier to maintain.

False

Cooperation 3 Split or Steal is a game where opponents have to decide whether to split the money or try to take everything for themselves. If both choose to steal, they both get zero.

True

In the game Cooperation 3 Split or Steal, young men below 30 are the most uncooperative, while older men over 30 are more cooperative.

True

Young people are less cooperative in the game Cooperation 3 Split or Steal because they are less fortunate and need the money more.

False

Anonymity and not knowing who the opponent is are factors that could make people more selfish in the game Cooperation 3 Split or Steal.

True

In the context of the game Cooperation 3 Split or Steal, the conditions favor a division of labor when different individuals can perform different tasks to maximize the total payoff.

True

In the game Cooperation 3 Split or Steal, investment into two activities, A and B, must be traded off against each other because time and energy spent on A cannot be spent on B.

True

The game Cooperation 3 Split or Steal illustrates the problem of favoring a division of labor when different individuals can perform different tasks to maximize the total payoff.

False

In the game Cooperation 3 Split or Steal, striking parallels can be drawn between biological and organizational writings in terms of the tasks necessary for survival.

True

In the game Cooperation 3 Split or Steal, supportive-disloyal leaders are nice to employees but encourage disloyal behavior against the organization.

False

The game Cooperation 3 Split or Steal involves a 14 thousand dollar win that the opponents have to decide how to split.

False

Cooperation is essential for the evolution of new levels of organization.

True

Kin selection alone can explain how cooperation is sustained in societies primarily living among non-relatives.

False

The text presents various mechanisms for the evolution of cooperation and their application in creating a cooperative work environment.

True

Division of labor is favored when the relationship between resource allocation and return is decelerating.

False

Hunter-gatherer societies show extensive cooperation among members, with band-wide food sharing and allomaternal child-care.

True

Evidence of cooperation among kin is found only in mammals.

False

Life is not a one-shot game, and repeated prisoner's dilemma situations occur.

True

Mechanisms for the evolution of cooperation include direct and indirect reciprocity, spatial selection, and group selection.

True

Putting an organization into work is not similar to an organism, with specialized division of labor.

False

Evolution of behavior is not studied in biology, psychology, economics, sociology, and mathematics.

False

Tit-for-tat strategy is considered unstable and fragile in case of errors.

True

Generous tit-for-tat introduces forgiveness and a probability of cooperation even after the opponent defects.

True

Group selection theory suggests that a group of cooperators may not be more successful than a group of defectors.

False

Cooperation could have evolved through kin selection, direct reciprocity, indirect reciprocity, spatial selection (Network reciprocity), and group selection, but it's an altruistic act.

False

Creating stability in the social network is not considered a way to make an organization more cooperative.

False

Implementing sanctioning and reward systems is not a way to promote cooperation in an organization.

False

Direct reciprocity and indirect reciprocity do not allow the evolution of cooperation based on repeated interactions and reputation.

False

There are only 5 ways to make an organization more cooperative.

False

Anatol Rapoport's Tit-for-tat did not emerge as the winner in Robert Axelrod's prisoner’s dilemma tournament in the 1980s.

False

The Folk Theorem suggests that cooperation may not be an equilibrium strategy if there is a shadow of the future and humans care about future payoffs.

False

Elton Mayo conducted experiments in the Hawthorne plants of the Western Electric Company.

True

The Hawthorne experiments showed that changes in lighting and work breaks consistently led to higher productivity.

True

The Hawthorne studies established that operational productivity is influenced by both human nature and machines.

True

The Human Relations Movement emphasized the importance of the individual in organizational research.

True

The Hawthorne studies led to a paradigm shift in organizational research, giving greater importance to the individual.

True

The fundamental assumption of (work) motivation research is that humans are biological beings who have an 'inner life'​.

True

The Hawthorne studies put the issue of work motivation on the organizational research agenda.

True

Theories of Intrinsic Motivation and Self-Determination primarily focus on external motivators and their impact on behavior.

False

According to Deci's approach, extrinsic motivators can enhance motivation.

False

Flow, as described by Csikszentmihalyi, involves shallow involvement and accurate time perception.

False

An autotelic person is characterized by setting self-determined and realistic goals.

True

Volition is the psychological term for the ability to achieve goals.

False

Mental contrasting is not considered central to achieving goals.

False

According to the Strength Model of Self-Control, self-control is an unlimited reservoir of energy.

False

The Theory of Fantasy Realization does not include strategies for goal commitment.

False

Goals are cognitive representations of desired states, differing from desires in commitment.

True

Motivation and emotion are constructs that are difficult to separate

True

Abraham Maslow introduced the term 'positive psychology'

False

Clark L. Hull's drive theory explained behavior as the interplay of needs and environmental states

True

Sigmund Freud's psychoanalytic motivation theory focused on drive reduction and the desire for pleasure

True

Early models of motivation were influenced by historical assumptions about human action

True

Motivation is the entity of all motives leading to willingness to act and human striving for goals

True

Humanistic psychology strongly criticized drive and reinforcement theories

True

Maslow's Hierarchy of Needs only distinguishes between "deficit needs" and "growth motives."

False

McClelland's Theory of Achievement Motives had no significant impact on organizational and HR research.

False

Herzberg's Two-Factor Theory focused on work motivation based solely on hygiene factors.

False

Intrinsic motivation requires external rewards.

False

Decis's cognitive evaluation theory suggests that people are not motivated to seek challenges and develop themselves.

False

Evidence for intrinsic motivation was obtained from animal experiments, such as Capuchin monkeys voluntarily working on puzzles without pay.

True

McClelland's work on the achievement motive was not influential in personnel research and practice.

False

Taylorism is based on the principle of the unity of management and the unity of the assignment of tasks (single line system)

True

Scientific Management, or Taylorism, emphasizes the separation of manual and mental work with precise planning

True

Mechanistic organization does not do justice to the calibrated need structure of humans

True

The Human Relations Movement emphasized the importance of the individual in organizational research

True

The term 'Taylorism' has a rather positive connotation due to its focus on the social dimension of work

False

Taylorism includes the function master system, which involves the division of master tasks into different function masters for work preparation, execution, and supervision

True

Scientific Management, or Taylorism, prioritizes flexibility and innovation in organizational tasks

False

The mechanistic view of organization underestimates the complexity of organizational tasks

True

Scientific Management, or Taylorism, allows for a high level of flexibility in carrying out work tasks

False

Mechanistic organization provides safety from arbitrary behavior but lacks focus on innovation

True

Organizations reduce risk by centralizing goods and services. True or false?

True

Efficiency is not a consideration for having organizations. True or false?

False

Division of labor does not contribute to efficiency in an organization. True or false?

False

Exchange and coordination are not important consequences of division of labor. True or false?

False

Within an organization, employees from different departments do not need to exchange ideas and information. True or false?

False

Between organizations, there is no need for exchange and coordination. True or false?

False

The main reason for having organizations historically was to increase risk. True or false?

False

Organizations do not allow for the production of more goods and services. True or false?

False

Specialization does not lead to advantages in an organization. True or false?

False

The possibility to buy just part of a firm does not reduce risks. True or false?

False

Classical management theory by Fayol focused on coordinating the entire company and structuring management activities into core tasks like planning and organization.

True

The industrial revolution led to an increase in operational organizations, with the machine metaphor central to economic theories like Adam Smith's.

True

Bureaucracy theory by Max Weber focused on systematically describing and understanding state administrative structures, emphasizing the efficiency of rules over case-by-case analysis.

True

Weber's bureaucracy theory suggests that organizations are command and obedience associations, with belief in the legitimacy of rules leading to obedience.

True

The organization as an instrument for achieving goals has its origin in the Greek word 'Organon,' meaning tool or instrument.

True

Mechanistic ideas influenced behavioristic psychology and economics, with behaviorism revisiting human ideas as predictable machines.

True

Classical thoughts about the organization featured the machine prominently in metaphors, influencing the way people think and communicate.

True

Organization has instrumental and institutional meanings, with an institutional view seeing it as a social construct involving individuals with common interests.

True

Exchange and coordination require time, effort, and money, with parts of the gains of division of labor lost in the process due to transaction costs.

True

Mechanistic thinking has shaped organizational and management theories, influencing the way organizations are structured and managed.

True

Study Notes

Social Psychology: The Self, Cognitive Dissonance, and Group Processes

  • The self-concept involves the content of our self and the process of self-attention.
  • Cultural differences impact the perception of the self, with individuals from Mexico seeing others as part of themselves, while people from the USA and Sweden see themselves as more independent.
  • The theory of cognitive dissonance, proposed by Leon Festinger, explains how people seek psychological consistency between their expectations and the reality of the world.
  • People reduce cognitive dissonance by changing behavior or cognition, justifying their actions, adding new cognitions, or ignoring conflicting information.
  • Group processes, such as conformity, were studied by Sherif and Asch, revealing that individuals establish personal standards, but in uncertain situations, group influence is high.
  • Normative influence and informational influence are two forms of conformity, where normative influence involves seeking social approval, while informational influence involves using others' behavior as evidence about reality.
  • Factors affecting normative influence include group size, unanimity, cohesion, and individual identification with the group, while factors affecting informational influence include perceived intelligence or competence of others, number of others, unanimity, and one's own uncertainty.
  • Groupthink is a phenomenon where groups fail to aggregate their views properly, as seen in the Challenger Disaster, where groupthink was identified as a cause of the disaster.

Understanding Stress and Its Impact on Health and Behavior

  • Stress can lead to various health issues such as back pain, headaches, and heart problems, as well as exhaustion, absenteeism, and early retirement.
  • Classical stressors in the workplace include time pressure, workload, role overload, uncertainty, and regulatory barriers.
  • Social stressors in the workplace involve conflicts with colleagues, lack of fairness, social isolation, and dealing with difficult clients.
  • Stress is relative and depends on socially shared meanings and specific social groups' resilience.
  • Recent models of stress research focus on inequity, social recognition crises, illegitimate tasks, and threats to the self by failure.
  • Reactions to stress involve physical arousal, cognition, emotion, and behavior, as per the transactional stress model.
  • Hans Selye, the founding father of stress research, emphasized the external world's impact on stress and the concept of homeostasis.
  • Biomarkers of stress include increases in salivary and blood serum cortisol, corticotropin, adrenaline, and heart rate.
  • Chronic stress, caused by modern stressors like exams, public speaking, and traffic, can lead to adverse health outcomes.
  • Workplace stressors, as demonstrated in studies like the Baboon and Whitehall studies, can be influenced by factors such as autonomy and control.
  • The Trier Social Stress Test is a laboratory procedure designed to induce stress in research participants and is frequently used in stress studies.
  • Acute social stress has been shown to trigger prosocial behavior, serving as a potent stress-buffering strategy in humans.

Gift Exchange and Justice Principles in Social Relationships

  • Equity theory suggests that underprivileged individuals react with reduced effort, while overprivileged individuals react with increased effort.
  • Positive reciprocity in gift exchange is theoretically supported by equity theory, where high-wage earners respond to equity-rule violations with increased effort to reduce guilt-inducing tension.
  • The equality principle in achieving justice dictates that every affected person receives an equal share.
  • The need principle in achieving justice states that every affected person receives as much as they need.
  • The choice of the justice principle depends on the nature of the relationship between the involved parties, with equity dominating in economic relationships and equality in social ones.
  • Perception about the nature of the relationship leads to conflicts about the appropriate justice principle.
  • Conflict resolution often involves compromises that mix several criteria of distributional justice, such as equity, equality, and need.
  • Procedural justice, which is about how decisions are made, is increasingly used to explain fair procedures in the workplace.
  • Illustrative scenarios showcase the challenges of maintaining fairness in the application of justice principles.
  • Overconfidence, representativeness, and partitioning of tasks are reasons underlying wrong perceptions about justice in relationships.
  • Debates about elements of the welfare state typically center around conflicts about which distributional justice rule to follow.
  • The incongruent perception about the nature of the relationship is an important source of justice conflicts.

Group Processes and Social Identity

  • Groupthink antecedents include cohesion, insulation from external forces, leadership dynamics, homogenous group membership, poor information handling, stress, and time pressure leading to premature agreements.
  • Preventing groupthink involves establishing standards of control, oversight, challenging group decisions, appointing a devil's advocate, encouraging voice, making committee voting anonymous.
  • Pluralistic ignorance is a situation where a majority privately reject a norm but go along with it, explaining the bystander effect.
  • Breaching is the purposeful breaking of social norms used to study how norms and conformity are upheld in society.
  • Roles impact behavior, with Zimbardo's Stanford Prison Experiment showcasing how people quickly enact their roles.
  • Identity includes personal, role, and social identities, influencing behavior and causing role conflicts.
  • Social identity theory offers insights into group processes and intergroup conflict, explaining group identification processes and consequences.
  • The minimal group paradigm and information cascade game illustrate how homogenous groups are more likely to conform.
  • Peer effects impact productivity, with pairing with a high-productivity peer increasing productivity, as shown in a study by Mas & Moretti.
  • Group-level payments and beauty contests between individuals and teams capture the strategic nature of decision-making.
  • The "Linda Problem" and the centipede game show how groups may inhibit welfare maximization and lead to earlier decisions.
  • Strategic sophistication in team decision-making is higher, as shown in the beauty contest example.

Critiques of Behavioristic Learning Theories and Modern Learning Theories

  • Behavioristic learning theories are still influential and utilized in various fields such as behavioral therapy and economics.
  • These theories ignore the "black box" of the mind, neglecting psychological mechanisms and focusing on pragmatic functionality.
  • The process of learning from limited information is compared to learning about heredity from peas or the existence of dinosaurs from bones.
  • Human learners, particularly babies, demonstrate the ability to make accurate predictions with minimal exposure to stimuli, unlike artificial intelligence.
  • Modern learning theories emphasize that babies are born with innate capabilities and possess advanced statistical knowledge at a young age.
  • They also suggest that there is some objective truth in the world, and statistical signals provide evidence about the "real" world.
  • "Theory theory" proposes that babies learn causal knowledge by forming hypotheses and using experimental and statistical expertise.
  • Evidence-based management seeks to derive causal knowledge to guide managerial actions, akin to evidence-based medicine.
  • However, evidence-based practices are not widely adopted in medicine or management due to reliance on old knowledge and biased beliefs.
  • Management experts often base their advice on sources like Shakespeare or Santa Claus, but organizations are more diverse than humans.
  • There is a challenge in gathering causal knowledge for managers and using the best available evidence as a competitive advantage.
  • Seasoned practitioners in management often rely on their experience, leading to an excessive reliance on dogma and beliefs, affecting decision-making.

Cognitive Biases and Decision Making

  • Tversky & Kahneman (1974) studied how the availability of information affects subjective probability assessment
  • Study showed that the first group of people given more possibilities for car problems had a larger set of potential reasons than the second group, supporting the concept of "Out of sight, out of mind"
  • Correct error analysis depends on considering all possibilities, but this is influenced by the availability of those possibilities
  • Salience refers to the conspicuousness and vividness of information
  • Anchoring effects in decision-making occur when initial information forms a reference point, leading to insufficient subsequent adjustments
  • Examples of anchoring effects include consumer behavior and labor decisions
  • Englich et al. (2009) found that anchoring also influences legal decision-making, affecting the sentences given by judges
  • Framing of decisions manipulates the reference point, influencing choices in different presentations of the same information
  • Vignettes about saving lives illustrate how framing affects decision-making, with different methods preferred depending on how the options are presented
  • Prospect Theory explains how people perceive gains and losses, with losses looming larger than gains and a preference for smaller, secure gains over larger, uncertain gains
  • The value function in Prospect Theory is concave for gains and convex for losses, reflecting a greater sensitivity to losses than gains
  • Decision weight function in decision-making does not directly include probabilities, impacting how people evaluate certain outcomes versus uncertain ones. For example, people tend to prefer a certain amount of money over a gamble with a higher potential payoff.

Expressive Trust and the Hidden Cost of Control

  • Trust in the trust game is not solely driven by efficiency concerns; relational concerns, such as emotional correlates, play a significant role.
  • Trust may not be solely about the prospect of receiving money, but also about the expressive act of trusting itself, reflecting a relational concern and a social norm.
  • Emotional correlates research suggests that immediate emotions, rather than anticipated emotions, predict trust behavior.
  • The relationship status of interaction partners significantly impacts trust behavior in situations where individuals are pessimistic about receiving money back.
  • Minimal relationship effect shows that mere exposure to a relationship triggers expressive concerns, similar to the minimal group effect in group processes.
  • People hold a norm to "be nice," which is related to the identifiable victim effect and the phenomenon of avoiding relationships, as seen in donation campaigns and dictator games.
  • As societies grow, cooperation becomes harder to maintain, and social norms, such as the norm to be nice, can act as a "social glue."
  • Giving in dictator games differs based on the degree of specialization of labor or market integration, as seen in the differences between Americans and Hazda in Tanzania.
  • Evidence for expressive trust suggests that trust rates are lower in hypothetical trust games than in actual trust games, and that the relationship relevance in trust rates is minimal.
  • Excessive control measures in companies, such as time monitoring and performance measurements, have varying effects on business performance.
  • The hidden cost of control is evident in experiments showing that control leads to low trust and low work motivation, as it is perceived as a relational violation and a harsh social signal.
  • Lack of trust can harm the integrity of individuals and lead to questions about why they are not trusted and what is wrong with their firm.

Evolution of Cooperation: Strategies and Mechanisms

  • The Folk Theorem suggests that cooperation may be an equilibrium strategy if there is a shadow of the future and humans care about future payoffs.
  • Robert Axelrod organized a prisoner’s dilemma tournament in the 1980s, where scientists submitted strategies, and Anatol Rapoport's Tit-for-tat emerged as the winner.
  • Tit-for-tat strategy is nice, lenient, and aims for equal payoffs, but it has weaknesses such as instability and fragility in case of errors.
  • An alternative strategy, Generous tit-for-tat, introduces forgiveness and a probability of cooperation even after the opponent defects.
  • Direct reciprocity and indirect reciprocity allow the evolution of cooperation based on repeated interactions and reputation.
  • Group selection theory suggests that a group of cooperators may be more successful than a group of defectors, sparking a strong debate about the role of group selection.
  • Cooperation could have evolved through kin selection, direct reciprocity, indirect reciprocity, spatial selection (Network reciprocity), and group selection, but it's not an altruistic act.
  • There are 10 ways to make an organization more cooperative, including increasing the benefits of cooperation, decreasing the cost of cooperation, creating a sense of identity, allowing reputation to spread, and creating stability in the social network.
  • Other ways to promote cooperation in an organization include not undermining human ability to cooperate, creating institutions that foster a cooperative work environment, implementing sanctioning and reward systems, and using the threat of ostracism.

Theories of Motivation and Existentialism in Psychological Knowledge

  • Content theories of motivation were the first attempts to explain human needs, such as Maslow's Need Hierarchy, Murray's Theory of Person-Environment References, and Herzberg's Two-Factor Theory.
  • Maslow's Hierarchy of Needs distinguishes between "deficit needs" and "growth motives," while Alderfer refined the model into existence, social attachment, and growth.
  • Critiques of Maslow's hierarchy include uncertainty of hierarchical levels and its basis in Western individualistic societies.
  • Murray's Theory of Person-Environment References explored a complex list of human aspirations, and his work on achievement motives had a significant impact on organizational and HR research.
  • McClelland's Theory of Achievement Motives emphasized the enjoyment of achievement and self-evaluating emotions, leading to the development of a measurement method for psychogenic needs.
  • Achievement-motivated behavior is defined as behavior aimed at achieving a standard of quality, and it is influenced by the enjoyment of accomplishment and self-evaluating emotions.
  • McClelland's work on the achievement motive was influential in personnel research and practice, with correlations between individual motives and economic development.
  • Herzberg's Two-Factor Theory focused on work motivation based on motivators (work content, recognition) and hygiene factors (remuneration, management style).
  • Herzberg's theory established "job design" and the importance of standard hygiene factors in personnel policy.
  • Intrinsic motivation drives people to pursue activities that they find interesting and derive satisfaction from, while extrinsic motivation requires external rewards.
  • Evidence for intrinsic motivation was obtained from animal experiments, such as Capuchin monkeys voluntarily working on puzzles without pay.
  • Decis's cognitive evaluation theory suggests that people are motivated to seek challenges and develop themselves, driven by an innate tendency for organismic growth.

The Influence of Mechanistic Thinking on Organization and Management

  • Exchange and coordination require time, effort, and money, with parts of the gains of division of labor lost in the process due to transaction costs.
  • Organization has instrumental and institutional meanings, with an institutional view seeing it as a social construct involving individuals with common interests.
  • Classical thoughts about the organization featured the machine prominently in metaphors, influencing the way people think and communicate.
  • Mechanistic thinking has a long history, with influences from ancient Greek atomists to 20th-century scientists and philosophers like Descartes and René Descartes.
  • Mechanistic ideas influenced behavioristic psychology and economics, with behaviorism revisiting human ideas as predictable machines.
  • Many organization theories, including classical management, scientific management, and bureaucratic organizations, were influenced by mechanistic thinking.
  • The organization as an instrument for achieving goals has its origin in the Greek word "Organon," meaning tool or instrument.
  • The industrial revolution led to an increase in operational organizations, with the machine metaphor central to economic theories like Adam Smith's.
  • Bureaucracy theory by Max Weber focused on systematically describing and understanding state administrative structures, emphasizing the efficiency of rules over case-by-case analysis.
  • Weber's bureaucracy theory suggests that organizations are command and obedience associations, with belief in the legitimacy of rules leading to obedience.
  • Classical management theory by Fayol focused on coordinating the entire company and structuring management activities into core tasks like planning and organization.
  • Mechanistic thinking has shaped organizational and management theories, influencing the way organizations are structured and managed.

Test your knowledge of social psychology topics such as self-concept, cognitive dissonance, group processes, conformity, and groupthink. Explore how cultural differences shape the perception of the self and how individuals seek psychological consistency in their beliefs and actions.

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