# Quantitative Process Analysis Techniques Quiz

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## 18 Questions

Cycle time

### What does resource utilization indicate in the context of quantitative process analysis?

On average resources are idle 40% of their allocated time

Resource cost

### In the context of quantitative process analysis, what does cycle time efficiency refer to?

Cycle time efficiency

### What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?

Root-Cause Analysis

### What happens to waiting time when the resource utilization is greater than 90%?

It increases steeply

### What is the performance measure defined for the variable 'customer served in < 30 min'?

ST30 = % of customers served in < 30 min

### Which reference model provides performance measures for IT service management processes?

ITIL - Information Technology Infrastructure Library

### What is the equation for flow analysis of cycle time involving parallel paths?

$CT = T1+T2+…+TN$

### What is the average cycle time in the example of alternative paths where the probabilities are 50% and 90%?

$Cycle time = 29$

### In the context of quantitative process analysis, what does cycle time variance measure?

The variability or spread in the time taken to complete a process

### What is the equation for flow analysis of cycle time involving alternative paths?

$Cycle time = 10 + 20/0.8$

### What does the term 'CTE' stand for in the context of flow analysis?

Cycle Time Efficiency

### What is the purpose of identifying performance measures for each process in quantitative process analysis?

To formulate process performance objectives

### In the context of supply chain management processes, which organization provides performance measures and benchmarks through the Process Classification Framework (PCF)?

American Productivity and Quality Council (APQC)

Cycle time

### What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?

Root-Cause Analysis

### Which reference model provides performance measures for IT service management processes?

Flow analysis

Test your knowledge of quantitative process analysis techniques including value-added & waste analysis, root-cause analysis, Pareto analysis, and process performance. Explore concepts related to flow analysis, queuing analysis, and simulation in this quiz.

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