18 Questions
In quantitative process analysis, which measure represents the time between the start and completion of a process instance?
Cycle time
What does resource utilization indicate in the context of quantitative process analysis?
On average resources are idle 40% of their allocated time
Which cost measure represents the cost of tangible or intangible resources used per process instance in quantitative process analysis?
Resource cost
In the context of quantitative process analysis, what does cycle time efficiency refer to?
Cycle time efficiency
What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?
Root-Cause Analysis
What happens to waiting time when the resource utilization is greater than 90%?
It increases steeply
What is the performance measure defined for the variable 'customer served in < 30 min'?
ST30 = % of customers served in < 30 min
Which reference model provides performance measures for IT service management processes?
ITIL - Information Technology Infrastructure Library
What is the equation for flow analysis of cycle time involving parallel paths?
$CT = T1+T2+…+TN$
What is the average cycle time in the example of alternative paths where the probabilities are 50% and 90%?
$Cycle time = 29$
In the context of quantitative process analysis, what does cycle time variance measure?
The variability or spread in the time taken to complete a process
What is the equation for flow analysis of cycle time involving alternative paths?
$Cycle time = 10 + 20/0.8$
What does the term 'CTE' stand for in the context of flow analysis?
Cycle Time Efficiency
What is the purpose of identifying performance measures for each process in quantitative process analysis?
To formulate process performance objectives
In the context of supply chain management processes, which organization provides performance measures and benchmarks through the Process Classification Framework (PCF)?
American Productivity and Quality Council (APQC)
In the context of quantitative process analysis, which measure represents the time between the start and completion of a process instance?
Cycle time
What type of analysis involves identifying and eliminating the root causes of problems in a process in quantitative process analysis?
Root-Cause Analysis
Which reference model provides performance measures for IT service management processes?
Flow analysis
Test your knowledge of quantitative process analysis techniques including value-added & waste analysis, root-cause analysis, Pareto analysis, and process performance. Explore concepts related to flow analysis, queuing analysis, and simulation in this quiz.
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