10 Questions
What is the purpose of a help desk?
To troubleshoot problems and provide guidance about products
Which one of the following is NOT an example of Knowledge Process Outsourcing (KPO)?
Legal routine activities
What is one of the reasons for companies to outsource?
To replace expensive local resources with less expensive ones
Which one of these is an example of support or auxiliary services being outsourced?
Cafeteria
What are some examples of IT services being outsourced?
Application development
What is application management (AM)?
Managing the operation, maintenance, versioning and upgrading of an application throughout its lifecycle
What did the UK's National Outsourcing Association recognize the Philippines for in 2010?
Being the #1 in business process outsourcing service
What is a contact center also referred to as?
Customer interaction center
What is the potential revenue that the Philippine ITBPM industry can bring in by 2016?
$25 billion
What does a contact center typically include?
One or more online call centers and other types of customer contact including email newsletters, postal mail catalogs, website inquiries, and chats
Test your knowledge about the Philippine Information Technology and Business Process Management (IT-BPM) industry. Explore the industry's growth, recognition, and potential revenue through this quiz.
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