Philippines BPO Industry Growth
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Questions and Answers

What percentage of the global BPO market did the Philippines gain by 2005?

  • 1%
  • 7%
  • 5%
  • 3% (correct)
  • Which country did the Philippines dethrone as 'the BPO Capital of the World'?

  • India (correct)
  • China
  • Malaysia
  • Brazil
  • How much did the Philippines contribute to the world's outsourcing market revenue as of September 2021?

  • 3%
  • 7%
  • 10%
  • 12% (correct)
  • What was the contribution of the IT-BPO industry to the country's total GDP in 2000?

    <p>0.5%</p> Signup and view all the answers

    Which city was NOT mentioned as a popular BPO destination outside Metro Manila?

    <p>Manila City</p> Signup and view all the answers

    What was the revenue generated by the Philippine BPO industry in 2021?

    <p>$29.49 billion</p> Signup and view all the answers

    Which company established the very first contact center in the Philippines in 1992?

    <p>Accenture Group</p> Signup and view all the answers

    What percentage of the country's GDP did the BPO industry account for in the early 2000s?

    <p>0.075%</p> Signup and view all the answers

    Which act passed by the Philippine Congress offered tax incentives to foreign investors in the BPO industry?

    <p>Special Economic Zone Act</p> Signup and view all the answers

    What percentage increase did the Philippine BPO industry experience in revenue from 2020 to 2021?

    <p>10%</p> Signup and view all the answers

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