Philippines BPO Industry Growth

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10 Questions

What percentage of the global BPO market did the Philippines gain by 2005?

3%

Which country did the Philippines dethrone as 'the BPO Capital of the World'?

India

How much did the Philippines contribute to the world's outsourcing market revenue as of September 2021?

12%

What was the contribution of the IT-BPO industry to the country's total GDP in 2000?

0.5%

Which city was NOT mentioned as a popular BPO destination outside Metro Manila?

Manila City

What was the revenue generated by the Philippine BPO industry in 2021?

$29.49 billion

Which company established the very first contact center in the Philippines in 1992?

Accenture Group

What percentage of the country's GDP did the BPO industry account for in the early 2000s?

0.075%

Which act passed by the Philippine Congress offered tax incentives to foreign investors in the BPO industry?

Special Economic Zone Act

What percentage increase did the Philippine BPO industry experience in revenue from 2020 to 2021?

10%

Explore the rapid growth of the business process outsourcing (BPO) industry in the Philippines, its contribution to the economy, and resilience during the pandemic. Learn about the revenue increase to $29.49 billion in 2021, marking a 10% rise from the previous year.

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