10 Questions
HOSPITALITY - The act of kindness in welcoming and looking after the basic need of ______
customer/strangers
HOSPITALITY - refers to the process between a customer and a ______
host
HOSPITALITY INDUSTRY - refers to the companies or organization which provide food and/or drinks and/or accommodations to people who are away from ______
home
Hospitality customers consume a mixture of ______ and services
products
Interaction Produce info regarding the needs and expectations of ______
guest
DIVERSITY IN CULTURE is the quality of diverse or different ______
cultures
Industry being service-oriented, requires a huge supply of ______ force to create a memorable experience for the customers
labor
COMMERCIAL HOSPITALITY begins with the professional ability of inviting guest and ends with bidding them ______
farewell
INVITING HOSPITALITY is used at the stage of communicating the offer with the ______
market
Positive relationship & emotions between host and the guest are an economic advantage and a value in ______
itself
Test your knowledge of the nature of the hospitality industry, including the act of kindness in welcoming and looking after the basic needs of customers. Understand the contemporary explanation of hospitality as the process between a customer and a host, and the broad category of fields within the service industry that include lodging, F&B service, and more.
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