Hospitality Industry: Nature and Contemporary Explanation

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HOSPITALITY - The act of kindness in welcoming and looking after the basic need of ______

customer/strangers

HOSPITALITY - refers to the process between a customer and a ______

host

HOSPITALITY INDUSTRY - refers to the companies or organization which provide food and/or drinks and/or accommodations to people who are away from ______

home

Hospitality customers consume a mixture of ______ and services

products

Interaction Produce info regarding the needs and expectations of ______

guest

DIVERSITY IN CULTURE is the quality of diverse or different ______

cultures

Industry being service-oriented, requires a huge supply of ______ force to create a memorable experience for the customers

labor

COMMERCIAL HOSPITALITY begins with the professional ability of inviting guest and ends with bidding them ______

farewell

INVITING HOSPITALITY is used at the stage of communicating the offer with the ______

market

Positive relationship & emotions between host and the guest are an economic advantage and a value in ______

itself

Test your knowledge of the nature of the hospitality industry, including the act of kindness in welcoming and looking after the basic needs of customers. Understand the contemporary explanation of hospitality as the process between a customer and a host, and the broad category of fields within the service industry that include lodging, F&B service, and more.

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