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Questions and Answers
Many graduates are unwilling to accept the relatively low starting ________ that hospitality organizations offer.
salaries
Organizations like to promote internal candidates because much of the ________ in the organizational culture has already been done.
training
Internal recruitment also has the general advantage of reducing ________.
costs
Candidates can be considered before a position is even open, and the company can begin developing them to take on the new ________ when it becomes available.
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A well-prepared company can use internal selection successfully to move good people up through the ________.
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Study Notes
Hospitality Industry Challenges
- Hospitality industry faces the challenge of hiring employees with definable skills, interpersonal skills, and creative skills to interact with guests and handle service failures.
- Finding, hiring, training, and rewarding employees who naturally provide excellent service is a key challenge for hospitality organizations.
The On-boarding Process
- On-boarding involves making the new hire feel welcome and ensuring they have a smooth transition into the company and their new role.
- A well-designed on-boarding process sets the tone for the employee's career with the company.
- On-boarding should include common sense elements such as a prepared workspace, completed paperwork, and a formal orientation program.
Turnover - Selecting People Out of an Organization
- Turnover is an inevitable part of business, especially in the hospitality industry.
- Managing turnover strategically involves understanding who leaves and why, and using this information to improve the hiring process.
- Analyzing turnover helps identify what to look for in a candidate, leading to continuous improvement in the selection process.
Employing the Best to Serve Guests
- Providing excellent service requires employees with the right knowledge, skills, abilities, and attitudes.
- Companies need to know what to look for in a candidate and where to recruit talented workers.
Internal Recruitment
- Internal recruitment promotes internal candidates who already know the company's culture, beliefs, and values.
- Internal candidates have a reduced cultural learning curve and can be considered for positions before they become available.
- Internal recruitment reduces costs by eliminating advertising and travel expenses, and saves time in the hiring process.
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Description
Quiz about the importance of interpersonal and creative skills in hospitality industry employees to ensure great guest experiences.
