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Effective Communication for New Managers

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GiftedKazoo
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17 Questions

What is the primary goal of the session on effective feedback?

To understand the importance of delivering clear and actionable feedback

What is feedback?

A dialogue between colleagues about behaviors or performance

What is the intention of the session regarding the giving and receiving of feedback?

To have tools to prepare for feedback conversations

What is the primary goal of focusing on behavior rather than the person in giving feedback?

To make the conversation more specific and observable

What is the purpose of providing clarity on why the behavior or action matters and its impact on others?

To demonstrate the consequences of the behavior

What is the goal of summarizing the feedback received?

To demonstrate that you are receptive to the feedback

What is the purpose of asking questions about the feedback received?

To clarify any misunderstandings about the feedback

What percentage of employees desire more feedback according to a 2021 study by Zippia.com?

65%

What is the goal of responding to feedback by aligning and committing personally?

To demonstrate that you are reflecting on the feedback

What is the primary goal of the 'Suggest/Request' approach in giving feedback?

To create alignment and commitment to the next steps

What is the purpose of the 'Micro-Yes' step in giving feedback?

To get buy-in and prepare the recipient for the feedback

What is the primary goal of the 'State Impact' step in giving feedback?

To explain the impact of the behavior on the team or company

What is the main purpose of the 'Commit' step in receiving feedback?

To identify a specific date/time to follow up

What is the benefit of 'Describing' a specific behavior when giving feedback?

It names the specific, observable behavior

What is the primary goal of 'Receiving Feedback'?

To build agreement and identify next steps

What is the main concern of withholding feedback?

Choosing comfort over growth

What is the significance of honesty in healthy relationships ?

It is an expression of care

Study Notes

• Participants are asked to introduce themselves and share their favorite topic of conversation, something they've always wanted to learn, and what they have on their refrigerator door.

• The session norms include being present, maintaining confidentiality, and participating actively to leverage experiences and expertise.

• By the end of the training, managers will understand the importance of delivering clear and actionable feedback, have tools to prepare for feedback conversations, and fill in the blank: "By the end of this training, I would love to _________."

• Feedback is defined as a "dialogue" between colleagues about behaviors or performance that affects results, process, or professional relationships, and it can be shared or received in all directions.

• The goal of feedback is to focus on behavior, not the person, and it should be observable, specific, and provide clarity on why the behavior/action matters and its impact on others.

• The guidelines for giving feedback include: Suggest/Request, which creates alignment and commitment; Describe, which names the specific, observable behavior; and State Impact, which explains the impact of the behavior on others.

• When receiving feedback, the goal is to demonstrate receptiveness and openness, ask questions to clarify, and respond with alignment and commitment.

• The practice exercise involves rotating through scenarios where each member plays the roles of observer, giver, and receiver, and debriefing using questions to guide the discussion.

• The importance of feedback is emphasized, citing a 2021 study that found 65% of employees desire more feedback.

• The quote from Adam Grant highlights the importance of honesty in healthy relationships, stating that withholding feedback is choosing comfort over growth.

• The assignment for participants is to give feedback to at least one team member and ask for feedback from at least one team member.

• The feedback parser worksheet template is provided as a tool for self-reflection and unpacking feedback.

• Examples of adjusted feedback are provided to demonstrate how to reframe negative feedback into constructive feedback.

Get ready to enhance your communication skills as a new manager! This quiz is designed to help you navigate the art of effective feedback, improve your interactions with colleagues, and set the tone for a productive session. Discover how to give and receive feedback with confidence and clarity.

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