Chapter 6: Decision Making and Problem Solving Quiz

Decision Making vs. Problem Solving

• The primary difference between decision making and problem solving is that problem solving involves identifying a problem, while decision making involves choosing a solution from available options.

Approaches to Decision Making

• The rational approach emphasizes using a logical and systematic process to make decisions.

Behavioral Aspects of Decision Making

• The primary behavioral aspects of decision making are cognitive biases, emotional influences, and social pressures.

Types of Decision Making

• Inquiry refers to a special form of decision making that requires finding the answer to a question.

Creativity in Decision Making

• Creativity is related to generating new and innovative solutions to decision-making problems.

Group Decision Making

• In organizations, group decision making is often characterized by a collaborative and participative approach.

Decision Rules

• A decision rule is a statement that guides decision makers in choosing an alternative based on predetermined information.

Types of Decisions

• Decisions under certainty are those where the outcomes are known with enough information to determine the probabilities of various outcomes.
• Decisions under risk are those where the outcomes are uncertain, but the probabilities of various outcomes can be estimated.
• Decisions under uncertainty are those where the outcomes are uncertain, and the probabilities of various outcomes cannot be estimated.
• Programmed decisions are those that recur often enough to develop decision rules.
• Nonprogrammed decisions are those that deal with new and unusual situations.

Characteristics of Nonprogrammed Decisions

• Nonprogrammed decisions are characterized by a lack of precedent, and the decision maker must rely on judgment and intuition.
• In nonprogrammed decisions, the channels for information are often informal and personal.

Risk and Decision Making

• The condition of risk is characterized by uncertainty and the possibility of loss or gain.

Organizational Decision Making

• Nonprogrammed decisions are typically made at the top or middle levels of an organization.

Programmed Decisions

• The basis for a solution in programmed decisions is a predetermined decision rule or procedure.

Test your understanding of decision making and problem solving concepts from the book 'Organizational Behavior: Managing People and Organizations, Thirteenth Edition'. The quiz covers distinguishing decision making from problem solving and discussing the related learning objectives.