When a customer is eligible to return but cannot generate it on the website, what steps should we take to generate a manual return label?
Understand the Problem
The question seems to be detailing the steps for generating a manual return label when a customer is eligible to return but unable to do so via the website. It outlines the different methods (via SR JIRA, CE Ticket, REF Ticket, REP Ticket) for submitting requests for a manual return label.
Answer
Manually create or download the return label and email it to the customer.
To generate a manual return label when the website does not allow it, download or manually create the label using a service and email it to the customer.
Answer for screen readers
To generate a manual return label when the website does not allow it, download or manually create the label using a service and email it to the customer.
More Information
When a customer is eligible but unable to generate a return label online, businesses often use a manual process with existing tools to ensure customer satisfaction.
Tips
A common mistake is not confirming the customer's eligibility for the return before proceeding.
Sources
- How to generate return label and send it manually to customer? - sellercentral.amazon.com
- Online return shipping - The Seller Community - sellercommunity.com
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