Service shops have levels of volume and variety and customer contact, customization, and staff discretion between the extremes of professional and mass services.
Understand the Problem
The statement is explaining the different levels of volume and variety within service shops, as well as the factors of customer contact, customization, and staff discretion. It contrasts professional services with mass services to highlight these characteristics.
Answer
Service shops occupy a middle ground between professional and mass services in terms of volume, variety, and level of customer interaction.
Service shops have levels of volume and variety, and factors such as customer contact, customization, and staff discretion that are between professional and mass services.
Answer for screen readers
Service shops have levels of volume and variety, and factors such as customer contact, customization, and staff discretion that are between professional and mass services.
More Information
Service shops often blend elements of personalization and efficiency, adapting to a variety of customer needs while maintaining a relatively higher volume of transactions compared to professional services.
Tips
Confusing service shops with professional services or mass services is a common mistake. It's important to recognize that service shops balance customization with efficiency.
Sources
- Understanding the Different Types of Service Processes - MBA Hub - themba.institute
- Operations Management - Chapter 4 - Chapter 4 Process... - coursehero.com
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