Match each situation in column A with the right EI skill that is needed to respond.
Understand the Problem
The question is asking the user to match various interpersonal situations with the appropriate emotional intelligence skills needed to respond effectively. The user will need to analyze the situations provided and select the corresponding skills from the list provided.
Answer
1. Empathy 2. Emotional Literacy 3. Consequential Thinking 4. Recognizing Patterns
- You entered the break area: Show empathy. 2. You are a newly promoted supervisor: Emotional literacy. 3. You have an irate customer: Apply consequential thinking. 4. You are invited to a party: Recognizing patterns.
Answer for screen readers
- You entered the break area: Show empathy. 2. You are a newly promoted supervisor: Emotional literacy. 3. You have an irate customer: Apply consequential thinking. 4. You are invited to a party: Recognizing patterns.
More Information
Empathy helps understand others' feelings. Emotional literacy is recognizing your own emotions. Applying consequential thinking helps manage difficult situations. Recognizing patterns assists in understanding behavior outcomes.
Tips
Avoid focusing only on your feelings; consider the broader context and how others might perceive or feel about the situation.
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