If you were Mr. Nataraj, how would you solve the issue with the Good Health Hospital's complaint about Mr. Bhavan, considering the need to maintain customer relations and employee... If you were Mr. Nataraj, how would you solve the issue with the Good Health Hospital's complaint about Mr. Bhavan, considering the need to maintain customer relations and employee morale?
Understand the Problem
The question is asking for a solution to a conflict involving a sales representative and a major client. It requires analyzing the situation where a key customer is dissatisfied with a sales representative, and the manager must decide how to address the customer's complaint while considering the impact on the employee and the company.
Answer
Organize a meeting between Mr. Bhavan and the hospital superintendent, consider mentorship, and ensure communication with the hospital.
To solve the issue, Mr. Nataraj could bring Mr. Bhavan and the hospital superintendent together to discuss and resolve their personal differences. Additionally, he could assign a mentor or provide additional training to Mr. Bhavan, while ensuring open communication with Good Health Hospital to maintain the business relationship.
Answer for screen readers
To solve the issue, Mr. Nataraj could bring Mr. Bhavan and the hospital superintendent together to discuss and resolve their personal differences. Additionally, he could assign a mentor or provide additional training to Mr. Bhavan, while ensuring open communication with Good Health Hospital to maintain the business relationship.
More Information
Resolving personal differences and enhancing communication can help maintain relationships and employee morale.
Tips
A common mistake is neglecting the importance of addressing interpersonal conflicts directly, which can lead to unresolved tensions.
Sources
- Case Study DM | PDF - Scribd - scribd.com
- MGT315 CASE Study - SUMMARY Mr. Nataraj is the Regional ... - studocu.com
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