Empathetic Listening differs from regular listening in that it:
Understand the Problem
The question is asking about the differences between empathetic listening and regular listening, specifically what characteristic defines empathetic listening. The options provided require an understanding of listening styles to differentiate them.
Answer
B. Involves understanding and responding to the speaker's emotions and underlying messages.
The final answer is B. Involves understanding and responding to the speaker's emotions and underlying messages.
Answer for screen readers
The final answer is B. Involves understanding and responding to the speaker's emotions and underlying messages.
More Information
Empathetic listening goes beyond hearing words; it's about immersing in the speaker's emotional context, fostering a deeper connection.
Tips
A common mistake is thinking that empathic listening is only about finding solutions or immediate response, whereas it focuses on emotional understanding.
Sources
- Empathetic Listening - De-escalation Training - deescalation-training.com
- Training Magazine - Listening: Empathic Versus Ordinary - trainingmag.com
- Fiveable - Empathetic Listening - fiveable.me
