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Webinar on Passenger Handling Skills

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Questions and Answers

What is the main focus of the webinar organized by NAIR?

Emergency response training for railway staff

Policy changes in railway operations

Technical skills training

Soft skill training for passenger handling (correct)

Who is the course director of the webinar?

Mr. Sanjay Mehta

Lalit Kumar Dhurandher (correct)

Dr. Anjali Agarwal

Ms. Jacqueline Vales

Which of the following topics will NOT be covered in the webinar?

Financial management (correct)

Achieving customer delight

Handling difficult customers

Effective communication

What is the date and time of the webinar?

<p>October 4, 2024, from 15:30 to 17:30 hrs</p> Signup and view all the answers

Who is the key speaker for the webinar?

<p>Ms. Jacqueline Vales</p> Signup and view all the answers

Study Notes

Webinar Details

The National Academy of Indian Railways (NAIR) is hosting a webinar about passenger handling by Madad Staff.
The webinar will focus on soft skill training to improve passenger complaint resolution and overall satisfaction.
The webinar will cover topics such as customer service, effective communication, empathy, handling difficult customers, and achieving customer delight.
The course director is Lalit Kumar Dhurandher, Sr. Professor (Mech Engg).
The speaker is Ms. Jacqueline Vales, Behavioral Skill Trainer.
The webinar will take place on October 4th, 2024, from 15:30 to 17:30 hours.
All Railway Officers and Supervisors are welcome to attend.
No nomination or registration is required.
To join the webinar, click on the link provided.
For inquiries, contact [email protected] or 9974003514.

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Description

Join the National Academy of Indian Railways for a comprehensive webinar focused on improving passenger handling skills through soft skills training. Led by Sr. Professor Lalit Kumar Dhurandher and expert trainer Ms. Jacqueline Vales, participants will learn effective communication, empathy, and strategies for resolving complaints to enhance overall passenger satisfaction.