IATA Guidelines for Passenger Ground Services
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Questions and Answers

What is the primary goal of IATA?

  • To simplify processes and improve efficiency (correct)
  • To enhance airport infrastructure
  • To develop new airlines
  • To manage government regulations

    • PGSAs need to be familiar with local laws relevant to passenger handling.

    True

    Name one IATA manual relevant to passenger handling.

    Passenger Services Conference Resolutions Manual (PSCRM)

    Governments of ICAO member states must implement ICAO's guidelines through an act of ______.

    <p>parliament</p> Signup and view all the answers

    Which of the following is a reason for additional regulations in the US and EU?

    <p>To respond to terrorism threats</p> Signup and view all the answers

    Match the following manuals with their purposes:

    <p>Passenger Services Conference Resolutions Manual = Guidelines for passenger handling Airport Handling Manual = Procedures for airport ground services IATA Safety Audit for Ground Operations = Standards for safety audits Baggage Reference Manual = Rules for baggage handling</p> Signup and view all the answers

    What is one of the primary functions of the Departure Control System (DCS)?

    <p>To issue boarding passes and baggage tags</p> Signup and view all the answers

    IATA works independently without collaboration with other organizations.

    <p>False</p> Signup and view all the answers

    The same company typically owns both the Computer Reservations System (CRS) and the Departure Control System (DCS).

    <p>False</p> Signup and view all the answers

    List one of the responsibilities of a PGSA during passenger handling.

    <p>Execute IATA guidelines and regulations</p> Signup and view all the answers

    Which system is primarily used to check for valid reservations on flights?

    <p>Departure Control System (DCS)</p> Signup and view all the answers

    Airports, airlines, and ground handlers used to own their own __________ systems in the past.

    <p>reservation</p> Signup and view all the answers

    Match the system with its primary purpose:

    <p>Amadeus = Reservation management Sabre = Passenger processing Navitaire = Ticketing and invoicing Travelport = Global distribution</p> Signup and view all the answers

    How many States are members of ICAO as of April 2019?

    <p>193</p> Signup and view all the answers

    Which of the following is NOT a function of the Departure Control System (DCS)?

    <p>Design airline schedules</p> Signup and view all the answers

    What do the ISAGO standards require from personnel providing passenger handling services?

    <p>Training in passenger handling functions</p> Signup and view all the answers

    The AHM 181 document provides guidelines for passenger agents in cases of suspected communicable diseases.

    <p>True</p> Signup and view all the answers

    What are the key areas covered by the PSCRM?

    <p>Passenger processing, Baggage handling, Cargo/Mail handling, Aircraft handling and loading.</p> Signup and view all the answers

    A valid boarding pass is issued after recording passenger information in the DCS.

    <p>True</p> Signup and view all the answers

    The document that outlines recommendations for handling passengers with disabilities is called AHM _____.

    <p>176</p> Signup and view all the answers

    Match the following IATA documents with their main focus:

    <p>AHM 120 = Handling inadmissible passengers and deportees AHM 176 = Handling passengers with disabilities AHM 181 = Suspected communicable disease guidelines PSCRM = Passenger and baggage handling procedures</p> Signup and view all the answers

    Which document provides procedures for Delayed and Lost Baggage tracing?

    <p>AHM</p> Signup and view all the answers

    The _____ Handling Manual is a guide to recommended industry standards and procedures for ground handling operations.

    <p>Airport</p> Signup and view all the answers

    What are the four key documents that provide guidance for the handling of passengers and baggage?

    <p>AHM, PSCRM, BRM, ISAGO</p> Signup and view all the answers

    What is the maximum response time of the CRS for the majority of requests?

    <p>2 seconds</p> Signup and view all the answers

    The CRS can handle at least 2,000 transactions/inquiries per second.

    <p>False</p> Signup and view all the answers

    What happens if a user enters a negative number of passengers in the CRS?

    <p>The system will identify the invalid input and produce an error message.</p> Signup and view all the answers

    The main objective of the Computer Reservation System is to ________________.

    <p>provide real-time information about flight availability</p> Signup and view all the answers

    Match the features of the CRS with their descriptions:

    <p>Real-time information = Information is available instantly Fault tolerance = Recovery from failures User-friendly interface = Easy navigation Authentication = Access control for personal data</p> Signup and view all the answers

    What is one way the CRS ensures data integrity?

    <p>Only the system administrator can change parameters</p> Signup and view all the answers

    The CRS is available every day of the year and at all hours.

    <p>True</p> Signup and view all the answers

    How does the CRS handle hardware or power failures?

    <p>It is able to recover and rollback the databases to their last valid state.</p> Signup and view all the answers

    What does CUSS stand for in the context of check-in processes?

    <p>Common User Self-Service</p> Signup and view all the answers

    Passengers can only check in their baggage at the check-in counter.

    <p>False</p> Signup and view all the answers

    What is the role of the PGSA during the baggage check-in process?

    <p>To verify the passenger's identity and accept baggage.</p> Signup and view all the answers

    If the CUSS is able to print the baggage tag, the passenger must affix the baggage tag to their ______.

    <p>check-in baggage</p> Signup and view all the answers

    Match the following features with their descriptions:

    <p>CUSS = Allows passengers to check in themselves DCS = Manages check-in transactions and baggage tags PGSA = Verifies passenger identity during baggage check-in TCI = Handles check-in for connecting flights</p> Signup and view all the answers

    What happens if a baggage tag is not printed by the CUSS?

    <p>The passenger must proceed to the check-in counter.</p> Signup and view all the answers

    Passengers are required to answer questions regarding dangerous goods when tagging their baggage.

    <p>True</p> Signup and view all the answers

    What does 'automatic through check-in' (TCI) enable for passengers?

    <p>It allows passengers to check in for connecting flights and receive boarding passes.</p> Signup and view all the answers

    What is the primary function of the Computer Reservations System (CRS)?

    <p>Process ticket sales and reservations</p> Signup and view all the answers

    The Departure Control System (DCS) is used only by airlines for boarding passengers.

    <p>False</p> Signup and view all the answers

    What is ISAGO an acronym for?

    <p>IATA Safety Audit for Ground Operations</p> Signup and view all the answers

    The IATA manual that provides guidelines for airport services is the ______.

    <p>Airport Handling Manual</p> Signup and view all the answers

    Match the following IATA training courses with their focus areas:

    <p>Airport Services–Passenger Handling = Focuses on managing passenger check-in and boarding processes Ground Operations Management = Self-study course on overall ground operations Human Factors for Ground Operations = Covers safety and human error minimization Baggage Handling Services and Systems = In-depth training on baggage processes and technology</p> Signup and view all the answers

    Which of the following courses focuses on baggage claims?

    <p>Baggage Claims and Proration</p> Signup and view all the answers

    A Global Distribution System (GDS) is essential for the operation of a Computer Reservations System (CRS).

    <p>True</p> Signup and view all the answers

    What manual should an airport operator refer to for ISAGO standards?

    <p>ISAGO Standards Manual</p> Signup and view all the answers

    Study Notes

    IATA's Role and Guidelines

    • IATA aims to simplify airline processes, enhance passenger convenience, and reduce costs/improve efficiency.
    • IATA collaborates with ICAO and other organizations (like ACI) for efficient initiatives.
    • PGSA (Passenger Ground Services Agent) responsibilities include adherence to IATA guidelines during passenger handling.
    • Relevant IATA manuals (PSCRM, AHM, ISAGO, BRM) and airline/ground handler specific manuals (GOM) are crucial.
    • Governments must implement ICAO's Standards and Recommended Practices (SARPs) legally.
    • Governments can add their own safety/security regulations.
    • US & EU have extra safety/security regulations for airlines, especially post-9/11.
    • PGSA needs to understand local laws for the countries of airline operation.
    • PGSA needs to understand international, local, and company-specific regulations for passenger handling.
    • IATA standards supplement PSCRM; cover passenger/baggage/cargo/aircraft handling, load control, airside management & safety, and agreements/support equipment specifications.
    • Key IATA procedures relevant to PGSAs:
      • AHM 120 (Inadmissible Passengers/Deportees)
      • AHM 176 (Passenger with Disabilities)
      • AHM 181 (Suspected Communicable Disease)

    ICAO Membership

    • 193 member states
    • (Note: This is a direct answer to the given data; there is no need to infer the original information was from April 2019).

    Key Documents for Passenger and Baggage Handling

    • PSCRM
    • BRM
    • ISAGO
    • AHM

    PSCRM Content

    • Part 1 covers:
      • Passenger processing
      • Baggage handling
      • Reservations
      • Miscellaneous procedures.

    AHM Focus

    • Covers passenger handling, baggage handling, cargo/mail handling, aircraft handling/loading, load control, airside management/safety, aircraft movement control, ground handling agreements, and ground support equipment specifications.

    Delayed/Lost Baggage Procedures

    • BRM (Baggage Reference Manual)

    Computer Reservations and Departure Control Systems

    • CRS (Computer Reservation System) evolved to use a Global Distribution System (GDS) to handle reservations.
    • Airlines/ground handlers/airports use DCS (Departure Control System).
    • DCS typically interfaces with CRS to validate flight reservations.
    • Functions of DCS include:
      • Entering passenger information
      • Noting services
      • Selecting seats
      • Adding baggage information
      • Verifying documents/entry requirements
      • Performing security vetting
      • Issuing boarding passes/baggage tags.
    • DCS used for passenger boarding confirmation, cargo dispatch, and aircraft weight/balance optimization.

    CRS Objectives

    • Maximize airline revenue
    • (Note: this is just one of the potential objectives; in practice, this would be more nuance).

    CRS Functionality

    • The CRS system is available 24/7, handles a large number of transactions per second, has a quick response time, high fault tolerance, real-time flight data, and a graphical user interface.
    • CRS uses encryption to protect data and only allows administrator access to change system parameters.

    CRS and GDS (Global Distribution System)

    • CRS interfaces with GDS for most major airlines
    • CRS focus is on handling airline seats vs. hotels (for example).

    Types of Computer Systems

    • Various CRS/DCS/GDS companies exist, including Amadeus, Abacus, Travelport, Sabre, Navitaire, and Radixx.

    CUSS (Computerised/Automated/Check-in/System)) Optional Functions

    • Passengers can either use automatic check-in facilities that print baggage tags (and drop baggage at the airport), or can check the baggage in at a physical counter.
    • TCI (through check-in): allows passengers to check in for connecting flights by the same or different airlines

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    Related Documents

    Passenger Ground Services Course Book PDF

    Description

    This quiz covers the role of IATA in simplifying airline processes and enhancing passenger convenience. It highlights the responsibilities of Passenger Ground Services Agents (PGSAs) in adhering to IATA guidelines and understanding international regulations. The implications of ICAO's Standards and additional safety regulations in various regions are also discussed.

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