7 Questions
What is the internationally accepted manual for passenger handling rules and regulations that PGSAs must adhere to?
IATA Airport Handling Manual
Which of the following is not listed as an additional relevant training course for passenger handling?
Environmental Specifications for Ground Handling Operations
What does IGOM stand for in relation to passenger handling?
International Ground Operations Manual
Which document contains information on Baggage Claims and Proration?
Baggage Handling Services and Systems
Which of the following is NOT a category mentioned under Study Checks (Unit 1.3) related to passenger handling?
Ticketing
What is the focus of the training course 'Airport Ramp Services–Self Study'?
Airside Management and Safety
'Human Factors for Ground Operations–Fundamentals' training course primarily aims to enhance understanding in:
Baggage Handling
Study Notes
Passenger Handling
- One of the key functions required by airlines, involving checking in and acceptance of passengers and their baggage prior to boarding and loading respectively.
Ground Handling Services
- Ground service providers (GSPs) provide a range of ground handling services to meet the operational needs of airlines.
- Provision of passenger services is an important ground handling function.
ISAGO Standards Manual for Passenger Handling
- Defines key responsibilities of GSPs providing passenger services to airlines.
- Procedures for:
- Issuing boarding passes with passenger name and matching flight reservation.
- Accepting checked baggage, including dangerous goods notification, tagging, and handling labels.
- Ensuring cabin baggage complies with size, weight, and quantity limits.
Passenger Journey
- Three phases:
- Booking and check-in (online, travel agent, or airline).
- Airport processes (self-service kiosks, self-baggage drop, or assistance from PGSA or airport agent).
- Security and boarding.
Resources and References
- IATA Airport Handling Manual (AHM)
- IATA Ground Operations Manual (IGOM)
- IATA Passenger Conference Resolution Manual
- ISAGO Standards Manual
- Additional relevant training courses (e.g., Airport Services–Passenger Handling, Ground Operations Management, etc.)
Test your knowledge on passenger handling and ground handling services in the aviation industry. Learn about the key functions required by airlines and the role of ground service providers in providing various services to meet operational needs.
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