Podcast
Questions and Answers
What is the internationally accepted manual for passenger handling rules and regulations that PGSAs must adhere to?
What is the internationally accepted manual for passenger handling rules and regulations that PGSAs must adhere to?
Which of the following is not listed as an additional relevant training course for passenger handling?
Which of the following is not listed as an additional relevant training course for passenger handling?
What does IGOM stand for in relation to passenger handling?
What does IGOM stand for in relation to passenger handling?
Which document contains information on Baggage Claims and Proration?
Which document contains information on Baggage Claims and Proration?
Signup and view all the answers
Which of the following is NOT a category mentioned under Study Checks (Unit 1.3) related to passenger handling?
Which of the following is NOT a category mentioned under Study Checks (Unit 1.3) related to passenger handling?
Signup and view all the answers
What is the focus of the training course 'Airport Ramp Services–Self Study'?
What is the focus of the training course 'Airport Ramp Services–Self Study'?
Signup and view all the answers
'Human Factors for Ground Operations–Fundamentals' training course primarily aims to enhance understanding in:
'Human Factors for Ground Operations–Fundamentals' training course primarily aims to enhance understanding in:
Signup and view all the answers
Study Notes
Passenger Handling
- One of the key functions required by airlines, involving checking in and acceptance of passengers and their baggage prior to boarding and loading respectively.
Ground Handling Services
- Ground service providers (GSPs) provide a range of ground handling services to meet the operational needs of airlines.
- Provision of passenger services is an important ground handling function.
ISAGO Standards Manual for Passenger Handling
- Defines key responsibilities of GSPs providing passenger services to airlines.
- Procedures for:
- Issuing boarding passes with passenger name and matching flight reservation.
- Accepting checked baggage, including dangerous goods notification, tagging, and handling labels.
- Ensuring cabin baggage complies with size, weight, and quantity limits.
Passenger Journey
- Three phases:
- Booking and check-in (online, travel agent, or airline).
- Airport processes (self-service kiosks, self-baggage drop, or assistance from PGSA or airport agent).
- Security and boarding.
Resources and References
- IATA Airport Handling Manual (AHM)
- IATA Ground Operations Manual (IGOM)
- IATA Passenger Conference Resolution Manual
- ISAGO Standards Manual
- Additional relevant training courses (e.g., Airport Services–Passenger Handling, Ground Operations Management, etc.)
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on passenger handling and ground handling services in the aviation industry. Learn about the key functions required by airlines and the role of ground service providers in providing various services to meet operational needs.
