Airline Security and Unruly Passenger Handling Quiz

Air rage is aggressive behavior by an airline passenger that endangers the safety of the crew or other passengers.

Intoxication, irritation with other passengers' actions, frustration linked with the passenger's journey.

Refuse transport to risky individuals, report instances of air rage, restrain the unruly passenger or carry out emergency landing.

<p>Kicking in seats, sharing armrest, or hygiene issues.</p> Signup and view all the answers

<p>Long haul flights, inability to smoke, dissatisfaction with customer service.</p> Signup and view all the answers

<p>Acute anxiety, panic attacks, or mental conditions.</p> Signup and view all the answers

<p>Personal differences amongst passengers and crew members.</p> Signup and view all the answers

<p>Loss of jobs, break up in relationships.</p> Signup and view all the answers

<p>If their actions or statements prior to boarding indicate that they present a risk to the safety of the aircraft, persons, or property.</p> Signup and view all the answers

<p>Report all instances of air rage.</p> Signup and view all the answers

<p>To restrain the unruly passenger or carry out emergency landing.</p> Signup and view all the answers

<p>Bomb threat.</p> Signup and view all the answers

<p>Allowing the passenger to vent, remaining calm, asking for specific reasons for the anger, and explaining consequences of their actions</p> Signup and view all the answers

<p>Level 1 includes profanity and not following crew instructions; Level 2 includes physically abusive behavior; Levels 3 and 4 involve life-threatening or security-threatening behaviors</p> Signup and view all the answers

<p>The State of Landing jurisdiction</p> Signup and view all the answers

<p>Identify factors contributing to unruly behavior, communicate threats to the flight crew, demonstrate self-defense skills, and identify able-bodied passengers for assistance</p> Signup and view all the answers

<p>Undercover law enforcement agents on commercial flights, must operate independently, and must blend in with passengers while being highly trained in various tactics</p> Signup and view all the answers

<p>Safety concerns, costs, and potential unintended consequences</p> Signup and view all the answers

<p>Conduct a discreet search, divert to the nearest airfield, and seek advice from explosive experts if an immediate landing is not feasible</p> Signup and view all the answers

<p>It should not be moved or opened, passengers should be moved away, and safety measures such as oxygen removal and fire extinguisher availability should be implemented</p> Signup and view all the answers

<p>Descend the aircraft to an altitude that does not require cabin pressurization</p> Signup and view all the answers

<p>Costs due to the passenger's behavior</p> Signup and view all the answers

<p>Jurisdiction to prosecute unruly passengers</p> Signup and view all the answers

<p>Level 1: profanity and not following crew instructions; Level 2: physically abusive behavior; Levels 3 and 4: life-threatening or security-threatening behaviors</p> Signup and view all the answers

<p>Factors that may contribute to air rage include intoxication, irritation with other passengers' actions, frustration linked with the passenger's journey, mental breakdowns/episodes, mental conditions, personal differences among passengers and/or crew members, lack of medication or alcohol withdrawal symptoms, and emotional triggers originating outside the flight.</p> Signup and view all the answers

<p>Airlines can adopt measures such as refusing transport to a person presenting a risk, reporting all instances of air rage, and restraining the unruly passenger or carrying out an emergency landing (Captain’s decision).</p> Signup and view all the answers

<p>Air rage is aggressive behavior by an airline passenger that endangers the safety of the crew or other passengers.</p> Signup and view all the answers

<p>Airlines must be prepared to handle air rage, hijack, and bomb threats.</p> Signup and view all the answers

<p>Examples include kicking in seats, sharing armrest, or hygiene.</p> Signup and view all the answers

<p>Emotional triggers may include loss of jobs or break up in relationships.</p> Signup and view all the answers

<p>Frustrations may include long haul flights, inability to smoke, and dissatisfaction with customer service.</p> Signup and view all the answers

<p>Examples include acute anxiety, panic attacks, and mental conditions.</p> Signup and view all the answers

<p>Personal differences may contribute to air rage.</p> Signup and view all the answers

<p>Airlines should refuse transport to a person presenting a risk, report all instances of air rage, and restrain the unruly passenger or carry out an emergency landing (Captain’s decision).</p> Signup and view all the answers

<p>The captain should carry out emergency landing (Captain’s decision).</p> Signup and view all the answers

<p>Airlines can refuse transport to a person if their actions or statements, prior to boarding, indicate that they present a risk to the safety of the aircraft, persons, or property.</p> Signup and view all the answers

<p>The ICAO threat levels for unruly behavior include disruptive behavior (Level 1), physically abusive behavior (Level 2), life-threatening behavior or display of a weapon (Level 3), and attempted or actual breach of the flight crew compartment (Level 4)</p> Signup and view all the answers

<p>The essential skills for cabin crew to handle unruly passengers include identifying contributing factors, communicating threats to the flight crew, self-defense skills, identifying able-bodied passengers for assistance, situational awareness, and decision-making.</p> Signup and view all the answers

<p>Objections to air marshals include concerns about the increased likelihood of innocent people getting hurt, accidental shootings, potential for unarmed hijackers to overpower air marshals, and reluctance of passengers and crew to confront hijackers.</p> Signup and view all the answers

<p>Air marshals are undercover law enforcement or counter-terrorist agents on commercial aircraft, notified to flight and cabin crew if deployed, and must operate independently with high handgun accuracy and blend in with passengers.</p> Signup and view all the answers

<p>In response to bomb threats in flight, the captain should discreetly conduct a search, divert the aircraft to the nearest airfield for a safe landing, and seek advice from explosive experts if an immediate landing is not possible.</p> Signup and view all the answers

<p>The Montreal Protocol 2014 grants the State of Landing jurisdiction to prosecute unruly passengers following a flight diversion and allows airlines to seek compensation for costs incurred due to unruly passenger behavior.</p> Signup and view all the answers

<p>If a suspected bomb is found, it should not be moved, touched, or opened, and passengers should be moved away, instructed to fasten seat belts, and keep their heads below the tops of the seat.</p> Signup and view all the answers

<p>Airlines are required by law to provide seats for air marshals on flights when a demand is made, and air marshals are deployed based on high security risks of the registered aircraft country.</p> Signup and view all the answers

<p>Handling unruly passengers includes verbal de-escalation techniques, ICAO threat levels, essential skills for cabin crew, air marshal deployment, objections to air marshals, bomb threat responses, and the Montreal Protocol 2014.</p> Signup and view all the answers

<p>In response to bomb threats in flight, airlines should ensure that the captain discreetly conducts a search, diverts the aircraft to the nearest airfield for a safe landing, and seeks advice from explosive experts if an immediate landing is not possible.</p> Signup and view all the answers

<p>Air marshals are undercover law enforcement or counter-terrorist agents on commercial aircraft, notified to flight and cabin crew if deployed, and must operate independently with high handgun accuracy and blend in with passengers.</p> Signup and view all the answers