Unit 3: Leadership & Change Management Learning Objectives
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Questions and Answers

What is the first part of the change process according to the text?

Unfreezing

What is the purpose of change management in an organization?

To drive the successful adoption and usage of change within the business, allowing employees to understand, commit to, and work effectively during the shift.

What are some positive aspects of change in an organization?

Encouraging innovation, developing skills, creating better business opportunities, and improving staff morale.

What are the broad areas in which organizations can enact change?

<p>Mission, Vision, &amp; Strategy; Technology; Human-Behavioral Changes; Task-Job Design; Organizational Structure</p> Signup and view all the answers

What is the significance of evaluating employees' capabilities during organizational change?

<p>To identify the skills gaps between current and required skills, and take steps to fill those gaps to respond to growth.</p> Signup and view all the answers

What is action research?

<p>Action research is a problem-focused change process that combines action orientation and research orientation.</p> Signup and view all the answers

What is appreciative inquiry?

<p>Appreciative inquiry is an organizational change strategy that directs the team’s attention away from its own problems and focuses on the team’s potential and positive elements.</p> Signup and view all the answers

What is force field analysis?

<p>Force field analysis is Kurt Lewin’s model of system-wide change that helps change agents diagnose the forces that drive and restrain proposed organizational change.</p> Signup and view all the answers

What is future search?

<p>Future search involves system-wide team sessions where participants identify trends and ways to adapt to those changes.</p> Signup and view all the answers

What is refreezing in the change process?

<p>Refreezing is the latter part of the change process in which systems and conditions are introduced to reinforce and maintain the desired behaviors.</p> Signup and view all the answers

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