Understanding Business Organisations: Change Management
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Questions and Answers

What is the primary motivation for organisational change?

  • The desire to improve internal processes and systems
  • The need to adapt to the external environment (correct)
  • Internal events that are threatening the ability to deliver the expected performance
  • The desire to reduce costs and increase efficiency
  • What is the primary reason why cultural change and organisational change are bound together?

  • Because organisational change requires a cultural shift to be successful (correct)
  • Because cultural change is a type of organisational change
  • Because they are both initiated by influential players
  • Because cultural change is only possible through organisational change
  • What is the primary role of influential players in the change process?

  • To initiate change because of a performance gap (correct)
  • To diagnose the nature of the project
  • To plan and implement changes to the internal context
  • To manage external information to affect decisions on change
  • What is the primary purpose of a change project?

    <p>To close the performance gap</p> Signup and view all the answers

    What are the four common types of change?

    <p>Structural, technological, systems, and cultural</p> Signup and view all the answers

    What is the primary outcome of a successful change project?

    <p>A closure of the performance gap</p> Signup and view all the answers

    What type of change involves changing people and is considered the hardest to achieve?

    <p>Cultural change</p> Signup and view all the answers

    Which of the following is a characteristic of the 'taken-for-granted assumptions' layer of corporate culture?

    <p>It is a set of beliefs that people accept without question</p> Signup and view all the answers

    What is the primary reason why cultural change is more difficult to achieve than other types of change?

    <p>It involves changing people's beliefs and ways of thinking</p> Signup and view all the answers

    What is the term used to describe the set of beliefs, customs, practices, and ways of thinking that are shared by a group of people through their interactions with each other?

    <p>The culture of a group of people</p> Signup and view all the answers

    What is the primary goal of cultural change in an organisation?

    <p>To align the organisation's culture with its mission and objectives</p> Signup and view all the answers

    Which of the following is NOT a layer of corporate culture?

    <p>Performance metrics</p> Signup and view all the answers

    What is the primary motivation behind an organisational change?

    <p>To address a performance gap</p> Signup and view all the answers

    Which type of change is concerned with modifying the underlying values, attitudes, and behaviours of an organisation?

    <p>Cultural change</p> Signup and view all the answers

    What is the result of a mismatch between an organisation's current performance and its desired performance?

    <p>Performance gap</p> Signup and view all the answers

    What is the term for the intertwined process of changing an organisation's culture and structure?

    <p>Holistic system</p> Signup and view all the answers

    Which of the following is NOT a type of organisational change?

    <p>Financial change</p> Signup and view all the answers

    What is the ultimate goal of the change management process?

    <p>To address the performance gap</p> Signup and view all the answers

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