Salesforce UX Designer Quiz Set 3 - Questions 1-29

Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended?

A UX Designer is asked to design a new component built on Salesforce Lightning. What should be their first step?

The UX Designer at Cloud Kicks is asked to make the website size and content adjust to the screen size, platform, and orientation. Which design should the designer use?

A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs?

Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce?

Cloud Kicks wants to customize the end user's Salesforce app experience. What should their UX designer recommend?

Cloud Kicks wants to modify one of its custom Lightning Web Components in Service Console so that its administrators can change the functionality or styling depending on what page the component is used on. Which feature should be recommended?

A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience?

Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs to be updated but is unsure about what should be done. Which tool should the designer use first?

A UX Designer determines that the usability of their company's Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted. Which type of relationship should be used to optimize the link between Container and Container Bids?

Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended?

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided?

The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement. Which best practice should be considered?

A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item?

A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this?

How would a UX Designer differentiate between voice and tone?

Cloud Kicks' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components?

A UX Designer wants to explore sample code for Lightning components and see how changing the code affects the visual appearance in real-time, without deploying any code to a Salesforce org. Which resource should help accomplish this?

A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which impact of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?

Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy?

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console?

Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

A sales representative needs to quickly see key fields whenever viewing an opportunity. Which standard Salesforce feature would allow these fields to be available when they are viewing a record?

Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized?

Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page?

A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used?

A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used?

Dynamic Forms

First step in designing a new Lightning component

Responsive Design

Lightning Design System Unmanaged Package

SLDS Resources for Salesforce Look

Customizing Salesforce App Experience

Modifying LWC Functionality

Standard Salesforce Objects for Real Estate

First Step to Improve Experience Cloud Design

Object Relationship for Automatic Deletion

Notifying users about new features

Avoiding Confirmation Bias

Best Practice for Custom Lightning Components

Agile Estimation Methodology

Validating Form Ease of Use

Voice vs. Tone

Simplifying SLDS in Lightning Components

Exploring Lightning Component Sample Code

Impact of LWC Shadow DOM

Relationship Design Principle

Requirement for Console Recommendation

SLDS for UI consistency

Key Fields on Record View

Representing Customers in Sales Cloud

Deliver Consistently Branded Content

Customizable UI Part

Improve Visual Hierarchy of Page

Technique for employees mental model

Remote Feedback Collection Method

Technique to reduce user bias