Podcast
Questions and Answers
Which approach combination encourages more creative problem-solving in design thinking?
Which approach combination encourages more creative problem-solving in design thinking?
- Agile and Efficient
- Simple and Innovative
- Divergent and Convergent (correct)
What is the benefit of Lightning Console Apps for sales representatives in a scenario where Cloud Kicks wants to improve its Salesforce org to provide tailored functionality?
What is the benefit of Lightning Console Apps for sales representatives in a scenario where Cloud Kicks wants to improve its Salesforce org to provide tailored functionality?
- They can complete actions with a single click. (correct)
- They can organize items in the utility bar.
- They can add records to Favorites.
Cloud Kicks is deciding between Standard Salesforce Navigation and Console for its Sales team. What requirement would lead to recommending the Console?
Cloud Kicks is deciding between Standard Salesforce Navigation and Console for its Sales team. What requirement would lead to recommending the Console?
- Ability to toggle between multiple records (correct)
- Need for viewing multiple list views at the same time
- Work that is mostly in the field
A UX Designer wants to adopt scalability and consistency by defining design attributes that apply to components. What should be used to leverage named entities?
A UX Designer wants to adopt scalability and consistency by defining design attributes that apply to components. What should be used to leverage named entities?
Cloud Kicks asks its UX Designer to create a B2B sales portal that can integrate customer relationship management. Which Salesforce solution should be used?
Cloud Kicks asks its UX Designer to create a B2B sales portal that can integrate customer relationship management. Which Salesforce solution should be used?
It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this?
It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model. Which reason explains this?
Cloud Kicks' digital support representatives have different needs for Knowledge articles compared to customers. What consideration should be made when presenting Knowledge articles to each audience?
Cloud Kicks' digital support representatives have different needs for Knowledge articles compared to customers. What consideration should be made when presenting Knowledge articles to each audience?
Cloud Kicks plans to release a new Salesforce product to its employees. What onboarding design best practice would best support the product release, considering employees have varied backgrounds?
Cloud Kicks plans to release a new Salesforce product to its employees. What onboarding design best practice would best support the product release, considering employees have varied backgrounds?
The UX team at Cloud Kicks wants to determine the compliance of the company's customer-facing portal with usability standards. How should this be accomplished?
The UX team at Cloud Kicks wants to determine the compliance of the company's customer-facing portal with usability standards. How should this be accomplished?
A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. What Lightning Record Page feature should be used to solve this problem?
A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. What Lightning Record Page feature should be used to solve this problem?
A UX Designer wants to inform user stories based on user value and development effort. Which method should be used?
A UX Designer wants to inform user stories based on user value and development effort. Which method should be used?
Cloud Kicks is displaying Knowledge articles on a site with a colored background. What is the minimum color contrast ratio that would pass Web Content Accessibility Guidelines (WCAG) level AA for normal text?
Cloud Kicks is displaying Knowledge articles on a site with a colored background. What is the minimum color contrast ratio that would pass Web Content Accessibility Guidelines (WCAG) level AA for normal text?
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) quickly. Where should the team go to explore Lightning component code, documentation, and specifications?
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) quickly. Where should the team go to explore Lightning component code, documentation, and specifications?
Cloud Kicks has a text information-rich Salesforce org. Which setting should be used to maximize the content on every screen for employees using laptops with limited space?
Cloud Kicks has a text information-rich Salesforce org. Which setting should be used to maximize the content on every screen for employees using laptops with limited space?
A UX Designer wants to conduct customer interviews. Which best practice should be followed while conducting these interviews?
A UX Designer wants to conduct customer interviews. Which best practice should be followed while conducting these interviews?
Cloud Kicks wants its UX Design team to organize a content-rich set of record pages. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
Cloud Kicks wants its UX Design team to organize a content-rich set of record pages. Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?
Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?
Cloud Kicks (CK) wants to help deliver consistently branded content at every touchpoint. Which Salesforce Solutions should be implemented?
Cloud Kicks (CK) wants to help deliver consistently branded content at every touchpoint. Which Salesforce Solutions should be implemented?
Cloud Kicks (CK) wants to better deliver products to its customers. Which technique should be used to visualize where the product fits into what the customer does?
Cloud Kicks (CK) wants to better deliver products to its customers. Which technique should be used to visualize where the product fits into what the customer does?
Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?
Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?
A UX Designer creates a set of patterns and guidelines for including visual indicators that lets a user know which form fields are required. Which Usability Heuristic is being used in this case?
A UX Designer creates a set of patterns and guidelines for including visual indicators that lets a user know which form fields are required. Which Usability Heuristic is being used in this case?
Cloud Kicks (CK) has been tracking storage facilities data in an Excel sheet. How should CK store this information in Salesforce?
Cloud Kicks (CK) has been tracking storage facilities data in an Excel sheet. How should CK store this information in Salesforce?
Cloud Kicks (CK) allows partners to manage leads. Which approach should be used in Experience Builder to quickly browse opportunities segmented by key attributes?
Cloud Kicks (CK) allows partners to manage leads. Which approach should be used in Experience Builder to quickly browse opportunities segmented by key attributes?
A UX Designer is limited to one standard Order record page layout in Sales Cloud shared between internal/external users. Which page layout feature controls visibility between users?
A UX Designer is limited to one standard Order record page layout in Sales Cloud shared between internal/external users. Which page layout feature controls visibility between users?
A UX Designer is hired to create a brand new app for the AppExchange with a human-centered approach. Which strategy will strengthen employee relationships the most?
A UX Designer is hired to create a brand new app for the AppExchange with a human-centered approach. Which strategy will strengthen employee relationships the most?
Cloud Kicks wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Cloud Kicks wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?
Which platform tools adds a custom image to a record detail page, making it easier for the company to visually identify its current membership level?
Which platform tools adds a custom image to a record detail page, making it easier for the company to visually identify its current membership level?
Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?
Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?
Flashcards
Design Thinking
Design Thinking
A problem-solving approach emphasizing user needs and creative solutions.
Lightning Console Apps
Lightning Console Apps
Salesforce feature for faster access to key tools and data for sales reps.
Console Navigation Recommendation
Console Navigation Recommendation
The Console is recommended for users needing multiple records open simultaneously.
Named Entities in Design
Named Entities in Design
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B2B Sales Portal
B2B Sales Portal
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AI Model Consideration
AI Model Consideration
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Knowledge Articles Presentation
Knowledge Articles Presentation
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Onboarding Design Practice
Onboarding Design Practice
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Usability Principles Compliance
Usability Principles Compliance
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Decluttering Highlights Panel
Decluttering Highlights Panel
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User Stories Method
User Stories Method
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Color Contrast Ratio for Accessibility
Color Contrast Ratio for Accessibility
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Exploring Lightning Components
Exploring Lightning Components
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Maximizing User Interface Content
Maximizing User Interface Content
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Conducting Customer Interviews
Conducting Customer Interviews
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SLDS for Organizing Content
SLDS for Organizing Content
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Consequence Scanning
Consequence Scanning
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Branded Content Solutions
Branded Content Solutions
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Visualizing UX Solutions
Visualizing UX Solutions
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Engaging User Experience
Engaging User Experience
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Required Field Indicators
Required Field Indicators
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Storing Facility Information
Storing Facility Information
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Opportunity Segmentation
Opportunity Segmentation
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Page Layout Visibility Control
Page Layout Visibility Control
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Human-Centered App Design
Human-Centered App Design
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Salesforce Mobile App Navigation
Salesforce Mobile App Navigation
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Custom Image for Records
Custom Image for Records
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LWC and SLDS Guidelines
LWC and SLDS Guidelines
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Study Notes
Design Thinking Approach
- Divergent and convergent approaches encourage creative problem-solving.
Salesforce Org Improvements
- Lightning Console Apps allow sales reps to perform actions with a single click, organize items in the utility bar, and add records to Favorites.
- Ability to toggle between multiple list views simultaneously is a benefit of the Console.
- The Standard Salesforce Navigation might not be ideal for employees who need to constantly switch between different record types, but the console would be more suitable for this type of need.
Design Scalability and Consistency
- Design tokens leverage named entities, allowing for the application of design attributes to components and applications, to improve scalability and consistency, eliminating hard-coding.
B2B Sales Portal
- Experience Cloud is the recommended Salesforce solution for a B2B sales portal.
Demographic Data in AI Models
- Carefully consider demographic data inputted into AI models to avoid societal bias, unconscious confirmation bias, and interaction bias.
Knowledge Articles
- Customers and support reps have different needs when it comes to Knowledge Articles.
- Separating articles or using permissions based on roles can tailor the information shown to each audience.
- Internal classifications don't need to map directly to customer-facing pages.
Employee Onboarding
- Provide comprehensive documentation for employees to learn about new product features.
- Identifying the target audience and purpose of the content helps to tailor the content to meet their needs.
Usability Testing
- Heuristic evaluation is a method for assessing usability by comparing interfaces against established usability principles.
- User testing involves observing users interacting with a product or interface to identify usability issues.
Lightning Record Page Features
- Dynamic Actions can declutter the Highlights panel (for custom objects on Lightning pages) by allowing the use of specific interactions instead of multiple buttons.
User Story Prioritization
- Prioritization Matrix is used to inform user stories based on user value and development effort.
Web Content Accessibility
- WCAG Level AA requires a minimum color contrast ratio of 4.5:1 for normal text.
Lightning Components
- Salesforce Extensions for VS Code, and the Components Library on developer.salesforce.com provide code, documentation, and specifications for Lightning components.
Display Density
- Compact Display Density is beneficial for maximizing content display on smaller devices.
Customer Interviews
- Engage in a friendly and informal way during customer interviews.
- Avoid vague or general questions.
- Analyze findings in the moment of conducting the interviews.
Screen Flow in Salesforce
- Screen Flow is a Salesforce functionality that makes the user experience for internal users engaging for complex processes.
Consequence Scanning
- A product's objectives should be reframed from multiple, diverse viewpoints to ensure that various possible outcomes are considered.
Storage Facility Management
- Salesforce's Object to represent Storage facilities can store the details of storage centers.
Page Layouts
- Audience targeting can control the visibility of fields and data in Salesforce's page layouts, enabling appropriate data display for different user types.
- Field-Level Security limits access to fields and data based on user roles or profiles.
App Development Strategies
- Contemplating diverse perspectives is key before launching a new product.
- Invite employees from multiple departments to participate in mapping out projects' user journey.
Salesforce Communication
- Consider using tools such as Journey Builder or Email Builder to ensure consistent branding through automated messaging.
Visual Aids for UX
- Storyboards, Personas, and High-fidelity Prototype are useful techniques for visualizing solutions before implementation.
LWC Component Implementation
- Component Blueprints contain the HTML, CSS, and implementation guidelines needed for custom Lightning Web Components.
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Description
Explore the principles of design thinking as they apply to Salesforce Org improvements, including the use of Lightning Console Apps. This quiz covers design scalability, consistency, and considerations for demographic data in AI models within a B2B sales portal context.
