Salesforce UX Designer Exam Questions PDF

**Question 29 of 60:**\ Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout w...

**Question 29 of 60:**\ Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process. Which feature should be recommended? **Answer Choices:**\ A. Flow Builder (Incorrect)\ B. In-App Guidance (Incorrect)\ C. **Dynamic Forms** (Correct) **Question 28 of 60:**\ A UX Designer is asked to design a new component built on Salesforce Lightning. What should be their first step? **Answer Choices:**\ A. Import the appropriate Salesforce design tokens into their design software. (Incorrect)\ B. **Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.** (Correct)\ C. Find and review relevant AppExchange packages. (Incorrect) **Question 27 of 60:**\ The UX Designer at Cloud Kicks is asked to make the website size and content adjust to the screen size, platform, and orientation. Which design should the designer use? **Answer Choices:**\ A. **Responsive** (Correct)\ B. Progressive (Incorrect)\ C. Adaptive (Incorrect) **Question 26 of 60:**\ A UX Designer wants to quickly mock up Salesforce User Interface experiences using a collection of prebuilt components. The designer needs Salesforce Lightning Design System (SLDS) resources for their designs and prototypes such as base components, tokens, and design patterns. Which tool or installation should best support their needs? **Answer Choices:**\ A. **Lightning Design System Unmanaged Package** (Correct)\ B. Sketch Plugin (Incorrect)\ C. SLDS Validator (Incorrect) **Question 25 of 60:**\ Which resources of the Salesforce Lightning Design System (SLDS) could be used to make custom applications look like Salesforce? **Answer Choices:**\ A. Fully functional components (Incorrect)\ B. **Blueprints and tokens** (Correct)\ C. Guidelines for voice and tone (Incorrect) **Question 24 of 60:**\ Cloud Kicks wants to customize the end user\'s Salesforce app experience. What should their UX designer recommend? **Answer Choices:**\ A. Users personalize apps by location (Incorrect)\ B. **Users personalize record pages** (Correct)\ C. Users personalize their tabs (Incorrect) **Question 23 of 60:**\ Cloud Kicks wants to modify one of its custom Lightning Web Components in Service Console so that its administrators can change the functionality or styling depending on what page the component is used on. Which feature should be recommended? **Answer Choices:**\ A. **App Builder property** (Correct)\ B. Styling hooks (Incorrect)\ C. CSS override (Incorrect) **Question 22 of 60:**\ A realty company provides a way for customers to shop for homes and contact real estate agents online. The company\'s brokers use some of the Salesforce standard functionality to track home buyers. Which two standard Salesforce objects should be used in this experience? **Answer Choices:**\ A. Case and Contact (Incorrect)\ B. Opportunity and Contact (Incorrect)\ C. **Account and Contact** (Correct) **Question 21 of 60:**\ Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs to be updated but is unsure about what should be done. Which tool should the designer use first? **Answer Choices:**\ A. **Heuristic Evaluation** (Correct)\ B. Design System (Incorrect)\ C. Low-Fidelity Prototype (Incorrect) **Question 20 of 60:**\ A UX Designer determines that the usability of their company\'s Salesforce org could be improved if there was a tight relationship between the objects Container and Container Bids. For example, Container Bids should be deleted automatically whenever its associated Container is deleted. Which type of relationship should be used to optimize the link between Container and Container Bids? **Answer Choices:**\ A. **Master-Detail** (Correct)\ B. Many-to-one Lookup (Incorrect)\ C. Hierarchical Lookup (Incorrect) **Question 19 of 60:**\ Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature. What should be recommended? **Answer Choices:**\ A. Utility bar with embedded video (Incorrect)\ B. Docked prompt using In-App Guidance (Incorrect)\ C. **Custom home page component that loads a video resource** (Correct) **Question 18 of 60:**\ Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated. In what way could confirmation bias be avoided? **Answer Choices:**\ A. Ask open-ended questions staying away from questions regarding feelings. (Incorrect)\ B. Ask specific questions about known pain points to confirm your hypothesis. (Incorrect)\ C. **Ask users to explore the application without specific questions regarding which tasks to perform.** (Correct) **Question 17 of 60:**\ The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement. Which best practice should be considered? **Answer Choices:**\ A. Always use the SLDS Blueprint markup over base Lightning components. (Incorrect)\ B. Create HTML markup and link the SLDS stylesheet via Static Resource. (Incorrect)\ C. **Exhaust the list of available base Lightning components in the Component Library.** (Correct) **Question 16 of 60:**\ A UX Designer is attending a sprint planning session as part of their team\'s Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item? **Answer Choices:**\ A. Prioritization Matrix (Incorrect)\ B. Sprint Backlogging (Incorrect)\ C. **T-shirt Sizing** (Correct) **Question 15 of 60:**\ A UX Designer has created a new form for a call center that takes special delivery information from its customers. The designer wants to ensure the call center staff finds the form easy and intuitive to use. Which kind of testing should be conducted to validate this? **Answer Choices:**\ A. Survey (Incorrect)\ B. **Usability Testing** (Correct)\ C. Qualitative (Incorrect) **Question 14 of 60:**\ How would a UX Designer differentiate between voice and tone? **Answer Choices:**\ A. Voice reflects brand positioning and tone is the organization's messaging. (Incorrect)\ B. **Voice reflects personality, and tone is the way in which one speaks.** (Correct)\ C. Voice is how one speaks, and tone reflects personality. (Incorrect) **Question 13 of 60:**\ Cloud Kicks\' development team is working on the build of a new custom component using VS Code. They often have new CSS classes and properties conflicting with the Salesforce Lightning Design System (SLDS). What should simplify working with SLDS in Lightning Components? **Answer Choices:**\ A. **Install SLDS Validator extension for VS Code** (Correct)\ B. Install Lightning Design System Plugin for Sketch (Incorrect)\ C. Install SLDS creator from AppExchange (Incorrect) **Question 12 of 60:**\ A UX Designer wants to explore sample code for Lightning components and see how changing the code affects the visual appearance in real-time, without deploying any code to a Salesforce org. Which resource should help accomplish this? **Answer Choices:**\ A. Sandbox Org (Incorrect)\ B. **Developer Center's Lightning Component Library** (Correct)\ C. Lightning Design System Website (Incorrect) **Question 11 of 60:**\ A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one. Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list. Which impact of the LWC\'s Shadow DOM should be considered when designing or developing the stylesheets for these components? **Answer Choices:**\ A. **The CSS styles defined in the parent list component are not shared with the child items.** (Correct)\ B. Using a Light DOM child component prevents the CSS styles from being inherited by the child items. (Incorrect)\ C. The CSS styles defined in the parent list component are inherited by the child items. (Incorrect) **Question 10 of 60:**\ Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy? **Answer Choices:**\ A. Highlighting benefits over customer needs. (Incorrect)\ B. Reframing outputs over outcomes. (Incorrect)\ C. **Prioritizing engagement over impressions.** (Correct) **Question 9 of 60:**\ Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console? **Answer Choices:**\ A. **Ability to toggle between multiple records.** (Correct)\ B. Need for viewing multiple list views at the same time. (Incorrect)\ C. Requirement for better mobile responsiveness. (Incorrect) **Question 8 of 60:**\ Cloud Kicks needs functional components that will be used on many pages. The components need to be consistent with the look and feel of Lightning Experience. What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency? **Answer Choices:**\ A. **Component Blueprints** (Correct)\ B. Experience Lightning Components (Incorrect)\ C. Lightning Component Builder (Incorrect) **Question 7 of 60:**\ A sales representative needs to quickly see key fields whenever viewing an opportunity. Which standard Salesforce feature would allow these fields to be available when they are viewing a record? **Answer Choices:**\ A. Enhanced Related Lists (Incorrect)\ B. Tabs (Incorrect)\ C. **Compact Layouts** (Correct) **Question 6 of 60:**\ Financial advisors should be able to access a customer\'s record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance? **Answer Choices:**\ A. Case Object (Incorrect)\ B. **Lead Object** (Correct)\ C. Account Object (Incorrect) **Question 5 of 60:**\ Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint? **Answer Choices:**\ A. Email Builder and Customer 360 (Incorrect)\ B. Service Cloud and Letterhead (Incorrect)\ C. **Distributed Marketing and Journey Builder** (Correct) **Question 4 of 60:**\ A UX Designer is going to create a custom app for a new team of service agents. Which part of the user interface specific to the app could be customized? **Answer Choices:**\ A. Icons for custom objects (Incorrect)\ B. **Tabs within the app's navigation bar** (Correct)\ C. Utility items for a mobile view (Incorrect) **Question 3 of 60:**\ Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page? **Answer Choices:**\ A. Hierarchy, larger elements need to be up top (Incorrect)\ B. **Scale, using relative size to signal importance** (Correct)\ C. Consistency, keep all elements a similar size (Incorrect) **Question 2 of 60:**\ A UX Designer wants to understand the mental model of employees who have requested a new internal community. The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable information architecture that matches user expectations. Which technique should be used? **Answer Choices:**\ A. **Card Sorting** (Correct)\ B. Journey Mapping (Incorrect)\ C. Cognitive Walkthrough (Incorrect) **Question 1 of 60:**\ A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used? **Answer Choices:**\ A. Usability study (Incorrect)\ B. A/B Testing (Incorrect)\ C. **Online surveys** (Correct)