Salesforce UX Designer Quiz Set 2 - Questions 1-30

Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement?

Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles?

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console?

Cloud Kicks' UX team is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles. How should this be accomplished?

Cloud Kicks is displaying knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for 12-point text. What is the minimum color contrast ratio that would pass these guidelines?

Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly. Where should the team go to explore Lightning component code, documentation, and specifications?

Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?

Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?

A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study?

A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process?

A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews?

A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heuristic is being used in this case?

Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy?

A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?

A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications?

Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?

Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?

Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient?

What is a goal of usability testing?

Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs to be updated but is unsure about what should be done. Which tool should the designer use first?

A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content. Which UI configuration should be used to further individualize each featured topic?

Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used?

Cloud Kicks wants gamified learning content for its internal users and leadership. The company wants to create a custom product training platform as a part of the experience. What should be recommended?

A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. What should be the minimum touch screen target size for interactive elements on mobile devices?

A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Experience Cloud persona does this user align with?

Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to best solve this problem?

Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. Which element could be customized in the Salesforce app to match CK's branding?

Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience?

Cloud Kicks uses cases to track customer complaints. What is the relationship between a case and its account?