Salesforce UX Designer Quiz Set 2 - Questions 1-30
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Questions and Answers

Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level. Which platform tools should be used to achieve this requirement?

  • Lightning Components, SLDS Icons, and Compact Layouts
  • Formula Field, Static Resource, and Object Page Layout (correct)
  • Image Field, Dynamic Form, and Lightning Record Page

    • Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles?

  • Recognize diversity. Learn from experts. Focus on one person.
  • Recognize imperfection. Learn from diversity. One size fits one.
  • Recognize exclusion. Learn from diversity. Solve for one, extend to many. (correct)

    • Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console?

  • Need for viewing multiple list views at the same time
  • Ability to toggle between multiple records (correct)
  • Requirement for better mobile responsiveness

    • Cloud Kicks' UX team is examining the user interface of the company's customer-facing portal that runs on Experience Cloud. They want to determine the portal's compliance with recognized standard usability principles. How should this be accomplished?

    <p>Heuristic Evaluation (C)</p> Signup and view all the answers

    Cloud Kicks is displaying knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for 12-point text. What is the minimum color contrast ratio that would pass these guidelines?

    <p>4.5:1 (A)</p> Signup and view all the answers

    Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly. Where should the team go to explore Lightning component code, documentation, and specifications?

    <p>Components Library on developer.salesforce.com (B)</p> Signup and view all the answers

    Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?

    <p>Identify the message, audience, and purpose for content. (B)</p> Signup and view all the answers

    Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

    <p>Completing actions with a single click. (A)</p> Signup and view all the answers

    What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?

    <p>Perceivable, operable, understandable, robust (A)</p> Signup and view all the answers

    A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study?

    <p>Follow-up questions can be asked to obtain further information about the issues participants may encounter. (A)</p> Signup and view all the answers

    A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process?

    <p>Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins. (B)</p> Signup and view all the answers

    A UX Designer wants to conduct customer interviews as part of discovery research. Which best practice should be followed while conducting these interviews?

    <p>Engage in a friendly and informal way. (C)</p> Signup and view all the answers

    A UX Designer creates a set of patterns and guidelines for including visual indicators letting a user know which form fields are required. Which Usability Heuristic is being used in this case?

    <p>Consistency and Standards (B)</p> Signup and view all the answers

    Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy?

    <p>Prioritizing engagement over impressions (B)</p> Signup and view all the answers

    A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?

    <p>Be specific about the issues testers encountered. (C)</p> Signup and view all the answers

    A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications?

    <p>Design Tokens (A)</p> Signup and view all the answers

    Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?

    <p>Screen Flow (A)</p> Signup and view all the answers

    Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?

    <p>Utility Classes (C)</p> Signup and view all the answers

    Cloud Kicks' support agents need to interact with customer information stored in several different objects when handling cases submitted from their web form. In which way could the agent experience be made more efficient?

    <p>Use Salesforce Flow to help complete fields required for case closure. (B)</p> Signup and view all the answers

    What is a goal of usability testing?

    <p>Learning about the user's behavior and preferences (A)</p> Signup and view all the answers

    Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs to be updated but is unsure about what should be done. Which tool should the designer use first?

    <p>Heuristic Evaluation (A)</p> Signup and view all the answers

    A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topics component to display content. Which UI configuration should be used to further individualize each featured topic?

    <p>Select and upload images that represent each featured topic. (A)</p> Signup and view all the answers

    Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used?

    <p>Sales Cloud (A)</p> Signup and view all the answers

    Cloud Kicks wants gamified learning content for its internal users and leadership. The company wants to create a custom product training platform as a part of the experience. What should be recommended?

    <p>Enablement Site to build and assign custom modules (A)</p> Signup and view all the answers

    A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. What should be the minimum touch screen target size for interactive elements on mobile devices?

    <p>44 pixels wide × 44 pixels tall (C)</p> Signup and view all the answers

    A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Experience Cloud persona does this user align with?

    <p>Community Manager (B)</p> Signup and view all the answers

    Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to best solve this problem?

    <p>Compact Display Density (C)</p> Signup and view all the answers

    Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. Which element could be customized in the Salesforce app to match CK's branding?

    <p>Brand color and loading page logo (A)</p> Signup and view all the answers

    Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience?

    <p>Create a responsive user interface. (A)</p> Signup and view all the answers

    Cloud Kicks uses cases to track customer complaints. What is the relationship between a case and its account?

    <p>Lookup (B)</p> Signup and view all the answers

    Flashcards

    Custom Image for Record Detail

    Adding a custom image to a record detail page to visually identify membership levels.

    Inclusive Design Principles

    Three action-oriented principles: Recognize exclusion, learn from diversity, solve for one, extend to many.

    Sales Console Requirement

    A need for toggling between multiple records can recommend using the Salesforce Console.

    Heuristic Evaluation

    A method to assess a portal's compliance with usability standards.

    Signup and view all the flashcards

    WCAG Color Contrast Ratio

    Minimum ratio of 4.5:1 is required for 12-point text under WCAG level AA.

    Signup and view all the flashcards

    Explore LWC Documentation

    Go to the Components Library on developer.salesforce.com for Lightning Web Component resources.

    Signup and view all the flashcards

    Onboarding Design Best Practice

    Identify the message, audience, and purpose for onboarding content to support new product releases.

    Signup and view all the flashcards

    Lightning Console Benefit

    Sales representatives can complete actions with a single click using Lightning Console Apps.

    Signup and view all the flashcards

    WCAG Foundational Principles

    Foundational principles are perceivable, operable, understandable, and robust.

    Signup and view all the flashcards

    Moderated Usability Study

    Moderated studies allow follow-up questions for deeper understanding of user feedback.

    Signup and view all the flashcards

    Accelerate Visual Design

    Use SLDS with UI kits or plugins to speed up the design process.

    Signup and view all the flashcards

    Customer Interview Best Practice

    Engage in a friendly and informal way during customer interviews.

    Signup and view all the flashcards

    Required Field Indicators

    Using visual indicators for required fields adheres to the usability heuristic of matching system and real-world standards.

    Signup and view all the flashcards

    Relationship Design Principle

    Prioritizing engagement over impressions reflects Cloud Kicks' relationships strategy.

    Signup and view all the flashcards

    Presenting Usability Findings

    Be specific about the issues encountered by testers when presenting usability testing results.

    Signup and view all the flashcards

    Design Tokens

    Use Design Tokens to manage design properties consistently without hard-coding values.

    Signup and view all the flashcards

    Salesforce Engagement Functionality

    Screen Flow can create more engaging user experiences for complex processes in Salesforce.

    Signup and view all the flashcards

    SLDS Visual Consistency

    Use Utility Classes in SLDS for uniformity in alignments, grids, spacing, and typography.

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    Efficient Support Agent Experience

    Using Salesforce Flow can streamline field completion for support agents handling cases.

    Signup and view all the flashcards

    Usability Testing Goal

    The goal of usability testing is to learn about user behavior and preferences.

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    Heuristic Evaluation Tool

    A UX Designer should start with a Heuristic Evaluation to assess key usability issues.

    Signup and view all the flashcards

    Individualizing Featured Topics

    Select and upload images that represent each featured topic to enhance individuality.

    Signup and view all the flashcards

    Salesforce B2B Sales Solution

    Sales Cloud is recommended for integrating customer relationship management in a sales portal.

    Signup and view all the flashcards

    Gamified Learning for Internal Users

    An Enablement Site allows for building and assigning custom modules for training.

    Signup and view all the flashcards

    Mobile-Friendly Touch Target Size

    The minimum target size for interactive elements on mobile should be 44 pixels wide by 44 pixels tall.

    Signup and view all the flashcards

    Experience Cloud Persona

    A Community Manager aligns with users moderating forums and providing support.

    Signup and view all the flashcards

    Maximizing Content on Screens

    Using Compact Display Density helps maximize content visibility on smaller screens.

    Signup and view all the flashcards

    Salesforce App Customization

    Brand color and loading page logo can be customized to align with company branding.

    Signup and view all the flashcards

    Responsive User Interface Best Practice

    Creating a responsive user interface ensures seamless device usage for event management.

    Signup and view all the flashcards

    Case-Account Relationship

    The relationship between a case and its account is a Lookup relationship, allowing multiple cases per account.

    Signup and view all the flashcards

    Study Notes

    Question 1

    • Cloud Kicks needs a custom image on record detail pages to identify membership levels visually.
    • Use Lightning Components, SLDS Icons, and Compact Layouts for this.

    Question 2

    • Inclusive design is a priority for Cloud Kicks.
    • Three action-oriented principles: Recognize diversity, learn from experts, and focus on one person.

    Question 3

    • Cloud Kicks considers using the Standard Salesforce Navigation or Console for its sales team.
    • One requirement for recommending the Console is a need for better mobile responsiveness.

    Question 4

    • Cloud Kicks' UX team needs to ensure its customer-facing portal (on Experience Cloud) is compliant with standard usability principles using appropriate methods.
    • Appropriate methods include card sorting, heuristic evaluation, and user testing.

    Question 5

    • Cloud Kicks displays knowledge articles with a colored background.
    • UX Designers need to evaluate 12-point text for WCAG Level AA compliance, requiring a minimum color contrast ratio of 7.0:1.

    Question 6

    • Cloud Kicks needs to build a Lightning Web Component (LWC) quickly.
    • Explore Lightning component code, documentation, and specifications on developer.salesforce.com.

    Question 7

    • Cloud Kicks is releasing a new Salesforce product to employees with varying experience levels.
    • The best onboarding practice is providing written help documentation for learning about new features.

    Question 8

    • Cloud Kicks wants to improve its Salesforce org to give sales reps quick, competitive pricing for faster deal closures.
    • Lightning Console Apps help reps complete actions with a single click.

    Question 9

    • Foundation principles of Web Content Accessibility Guidelines (WCAG) include perceivable, operable, understandable, and robust.

    Question 10

    • UX Designers decide between moderated and unmoderated usability studies.
    • Moderated studies allow probing, further informing understanding, and addressing participant issues.

    Question 11

    • UX Designers can accelerate visual design for Salesforce components using UI kits or plugins from the Salesforce Lightning Design System (SLDS).

    Question 12

    • UX Designers conducting customer interviews should use a friendly and informal approach, asking objective and close-ended questions. Discuss findings immediately.

    Question 13

    • The heuristic of "consistency and standards" is applied when indicating which form fields are required for visual cues.

    Question 14

    • Cloud Kicks' strategy focuses on prioritizing engagement over impressions and highlighting benefits over customer needs.

    Question 15

    • UX Designers should present usability testing findings by clearly stating user issues encountered without including participant names in their reports. Only highlight new issues.

    Question 16

    • Designers need to stop hardcoding values in designs and instead use named entities (design tokens) to leverage attributes for components and applications.

    Question 17

    • Cloud Kicks wants to improve user experience with complex internal processes by using a screen flow feature.

    Question 18

    • To maintain visual consistency in Salesforce, designers need to use Utility Classes from the Lightning Design System (SLDS).

    Question 19

    • Agents interacting with multiple Salesforce objects can use Salesforce Flow to efficiently complete fields for quicker case closure.

    Question 20

    • Goals of usability testing include gaining understanding of user behavior and preferences, determining optimal page variations, and guiding users through designs.

    Question 21

    • A UX designer faced with an interface update should first conduct a heuristic evaluation to identify usability issues quickly.

    Question 22

    • Salesforce's Experience Cloud knowledge article "Featured Topics" can be individualized based on image selection, color value, and associated images.

    Question 23

    • A B2B sales portal integrated with CRM can be achieved using the Salesforce Sales Cloud.

    Question 24

    • Cloud Kicks should use "Enablement Sites" to create custom modules and assign them to users for their product training.

    Question 25

    • Interactive elements in mobile apps should have a minimum tap target size of 64x64 pixels.

    Question 26

    • A UX Designer who moderates forums, enforces standards, and supports members is considered a Community Manager in Experience Cloud related roles.

    Question 27

    • Cloud Kicks should address poor laptop screen space by using "Compact Display Density" to maximize content on screens with limited space.

    Question 28

    • Customers can customize Salesforce apps for branding with features like search bar layouts, background colors and loading page logos.

    Question 29

    • To create a consistent experience across devices, Cloud Kicks should implement a responsive UI rather than different pages for each device.

    Question 30

    • The relationship between a case and its account is hierarchical (Master-Detail). Each case must be part of a particular account.

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    Quiz Set 2-1-30 Salesforce Quiz PDF

    Description

    This quiz focuses on the UX design principles and best practices that Cloud Kicks should implement in their projects. It covers topics such as custom images, inclusive design, responsive navigation, usability compliance, and accessibility standards. Test your knowledge on how to enhance user experience effectively!

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