Salesforce UX Designer Quiz Set 4 - Questions 1-28
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Questions and Answers

Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using. Which best practice should be used to provide this experience?

  • Create a responsive user interface. (correct)
  • Launch two different interfaces from the same page.
  • Develop a separate native mobile app for Android and iOS.

    • Which part of the Salesforce Lightning Design System (SLDS) should be used to create visual consistency with regard to alignments, grids, spacing, and typography?

  • Component Blueprints
  • BEM Naming Classes
  • Utility Classes (correct)

    • A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?

  • Be specific about the issues testers encountered. (correct)
  • Include the names of participants in the report.
  • Report only the new issues, and omit already known bugs.

    • A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints. How should the designer illustrate the existing process, including the pain points and opportunities?

    <p>Observe the complaints process and create a journey map. (A)</p> Signup and view all the answers

    Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. What should be recommended?

    <p>Enablement Site to build and assign custom modules (B)</p> Signup and view all the answers

    What is a goal of usability testing?

    <p>Learning about the user's behavior and preferences (B)</p> Signup and view all the answers

    A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study?

    <p>Follow-up questions can be asked to obtain further information about the issues participants may encounter. (C)</p> Signup and view all the answers

    Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site. Where does their UX Designer need to code to update the logo?

    <p>Page headers (B)</p> Signup and view all the answers

    Cloud Kicks wants to use Paths for onboarding its sales representatives. Which Path feature should be used to add onboarding value?

    <p>Actions and recommendations component (A)</p> Signup and view all the answers

    A UX Designer is customizing the look and feel of a site using Experience Builder and needs to choose a color for the text and the background of the buttons. Which accessibility guideline should be considered?

    <p>Distinguishable (A)</p> Signup and view all the answers

    A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process?

    <p>Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins. (C)</p> Signup and view all the answers

    Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done. Which tool should the designer utilize first?

    <p>Heuristic Evaluation (A)</p> Signup and view all the answers

    Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1. What should they consider about themes and branding?

    <p>The color palette is auto-generated based on the brand color to be WCAG compliant. (C)</p> Signup and view all the answers

    A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies. Which methodology could the designer be asked to use to roughly estimate the work required for each item?

    <p>T-shirt Sizing (B)</p> Signup and view all the answers

    Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is now collaborating with its Sales team to redesign some of its key sales processes in Salesforce. Which conceptual approach would describe CK's new design solutions?

    <p>Desirable, Feasible, Viable (B)</p> Signup and view all the answers

    Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding. Which element could be customized in the Salesforce app to match CK's branding?

    <p>Brand color and loading page logo (B)</p> Signup and view all the answers

    Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu. Which activity should the designer use while card sorting?

    <p>Have users sort the cards based on similar categories or groups. (A)</p> Signup and view all the answers

    What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?

    <p>Perceivable, operable, understandable, robust (C)</p> Signup and view all the answers

    Cloud Kicks (CK) is implementing its brand style guide using out-of-the-box Experience Builder features. CK wants to avoid custom solutions. Which declarative option could be used?

    <p>Apply brand fonts and colors. (A)</p> Signup and view all the answers

    A UX Design team is doing a review of a new Lightning Web Component (LWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions. Which class does NOT follow this convention?

    <p>slds--size-1-of-2 (C)</p> Signup and view all the answers

    A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support. Which Salesforce persona does this user align with?

    <p>Community Manager (B)</p> Signup and view all the answers

    Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving. Which method should be used to improve the user experience in the simplest way while preventing errors?

    <p>Set field-level error message to display on the page. (B)</p> Signup and view all the answers

    A UX Designer is creating a one-to-many or many-to-one relationship between two objects. Which kind of relationship should the designer use to link the two objects?

    <p>Lookup (B)</p> Signup and view all the answers

    Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions. Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?

    <p>Neutral button for &quot;Cancel&quot; and &quot;Back&quot;; Brand button for &quot;Continue&quot; (B)</p> Signup and view all the answers

    A UX Designer wants to remotely collect feedback from hundreds of users on tasks or activities that do not require much imagination or emotion. Which testing approach should be used?

    <p>Online surveys (A)</p> Signup and view all the answers

    A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements. What should be the minimum touch screen target size for interactive elements on mobile devices?

    <p>44 pixels wide x 44 pixels tall (A)</p> Signup and view all the answers

    Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?

    <p>Tabbing order is logical. (A)</p> Signup and view all the answers

    Cloud Kicks is making inclusive design a priority for its communities and customers. What are the three inclusive design action-oriented principles?

    <p>Recognize exclusion. Learn from diversity. Solve for one, extend to many. (A)</p> Signup and view all the answers

    Flashcards

    Responsive User Interface

    An interface that adapts to different device sizes and orientations.

    Utility Classes (SLDS)

    Classes used in SLDS for visual consistency in alignment, grids, spacing, and typography.

    Usability Testing

    The process of evaluating a product by testing it with real users.

    Journey Map

    A visual representation of the user’s experience, highlighting pain points and opportunities.

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    Enablement Site

    A platform to create and assign custom learning modules.

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    Moderated Usability Study

    A usability study where a facilitator guides users and asks follow-up questions.

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    Distinguishable (Accessibility)

    Elements must be easy to identify and differentiate for accessibility.

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    SLDS (Design System)

    Salesforce Lightning Design System that helps create consistent UIs.

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    Heuristic Evaluation

    A usability inspection method for identifying usability problems in the UI.

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    WCAG Compliance

    Web Content Accessibility Guidelines ensure websites are accessible.

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    T-Shirt Sizing

    A method used in Agile to estimate task sizes using relative sizing.

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    Desirable Feasible Viable

    Framework for assessing design solutions in terms of desirability, feasibility, and viability.

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    Master-Detail Relationship

    A relationship where one object controls another, used for linking objects.

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    Brand Button

    Buttons styled to specifically represent the brand identity.

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    Online Surveys

    A method to collect data from users conveniently via questionnaires.

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    44 Pixels Minimum

    The recommended minimum size for touch screen interactive elements.

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    Logical Tabbing Order

    The order in which elements can be navigated via keyboard should make sense.

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    Inclusive Design Principles

    Principles aimed at making products accessible and usable for everyone.

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    Field-level Error Message

    Error messages displayed alongside specific input fields to inform users of issues.

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    Card Sorting

    A technique used to understand how users categorize information.

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    Visualforce Pages

    A framework used to build custom user interfaces in Salesforce applications.

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    Actions and Recommendations

    Components in Salesforce Paths that guide users by offering actions or suggestions.

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    Component Blueprints

    Templates provided in SLDS to ensure consistent design across various components.

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    Error Messages

    Messages that inform users of errors and how to fix them.

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    Gamified Learning

    Educational approaches that embed game elements into learning experiences.

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    Accessibility Guidelines

    Rules ensuring that digital content is accessible to users with disabilities.

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    Help Prompts

    In-app messages assisting users in navigating features and functions.

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    Study Notes

    Cloud Kicks and Salesforce

    • Cloud Kicks wants a single site for customers to manage events regardless of device. A responsive user interface is the best practice.
    • The Salesforce Lightning Design System (SLDS) should be used for visual consistency (alignments, grids, spacing, typography). Component Blueprints, BEM Naming Classes, and Utility Classes are parts of SLDS.
    • UX Designers should be specific about issues encountered during usability testing and report already known bugs.
    • Designers should observe complaint processes, creating a journey map to illustrate the existing process, including pain points and opportunities.
    • In-app prompts, sandboxes, and enablement sites are ways to provide product training via video content or building modules.
    • Usability testing goals are to show users how to use the design and understand user behavior/preferences, while identifying the best variation of a page.
    • Moderated studies are better for follow-up questions about issues users encounter.
    • Updating a logo on a Digital Experience site is done via Page Headers.
    • Key fields, actions, and recommendations complete Path stages for onboarding.
    • Accessibility guidelines for choosing colors for text and button backgrounds include adaptability, distinguishability, and navigability.
    • Using Salesforce Lightning Design System (SLDS) UI kits is a way to accelerate design processes
    • A heuristic evaluation should be the first tool to use to improve a website's design interface.
    • Salesforce apps should be WCAG-compliant (color palette based on brand color) for better accessibility.
    • For prioritizing tasks in Agile sessions, T-shirt sizing, is a possible method.
    • A UX designer should consider whether solutions are desirable, feasible, and/or viable.
    • Design solutions for mobile-friendly apps should consider a 44 pixel wide by 44 pixel tall interactive element.
    • Accessibility testing involves considering tab order flow, keyboard feedback, and color highlighting of actionable items.
    • Inclusive design principles focus on recognizing diversity, learning from experts, and focusing on one person or extending to many.
    • Online surveys are useful for remote feedback when user emotion is not a factor.
    • The Community Manager Salesforce persona is involved in user support, forum moderation, and enforcing standards.
    • Preventing errors for account saving can be done via in-app guidance prompts and field-level error messages to display on the screen to guide users.
    • Master-detail relationships should link objects, but Lookups also support a type of linking.
    • Salesforce Design System dictates appropriate buttons used for "Continue," "Cancel," and "Back" actions.

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    Quiz Set 4 Q 1-28 PDF

    Description

    This quiz covers key aspects of designing a responsive user interface using the Salesforce Lightning Design System. It explores usability testing methodologies, complaint processes, and methods for effective product training. Learn how to enhance user experience by observing and analyzing user behaviors.

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