Podcast Beta
Questions and Answers
What should Traveler Care do if the host is a repeat offender in stranding travelers?
What is the primary situation in which a traveler is considered stranded?
What is the first step in the PRE-STAY process for Traveler Care associates?
What is the policy if a partner cancels a reservation more than 24 hours before check-in date?
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What is the obligation of the partner unless indicated in the rental agreement or house rules?
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What should Traveler Care do if the owner is unresponsive after check-in?
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What is the purpose of reviewing the conversation history between the traveler and partner?
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What should be done if a guest contacts Traveler Care to report that the host has not yet sent them property access information and their check-in is within 72 hours?
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What should Traveler Care do if the booking was done with a suspected scammer?
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What is an example of unforeseeable circumstances that may cause a traveler to be stranded on the scheduled reservation date?
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What process should be followed if the call is dropped during the conversation with a stranded traveler?
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What should Traveler Care do if the partner has gone bankrupt?
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