32 Questions
Effective communication can only be verbal, not through written symbols.
False
Effective communication depends on the ability to reach others through the spoken or the written word.
True
The main learning objective of Chapter 1 is to understand the importance of communication in business.
True
Chapter 1 covers the core categories of business communication and the type of business messages.
True
The writing process is not covered in Chapter 1.
False
Understanding the fundamentals of business writing and the way of writing effective business messages is not an objective of Chapter 1.
False
The further away your job is from manual work, the more important it will be to convey your thoughts in writing or speaking.
True
According to researchers, what is the first step in the communication process?
False
After defining the situation in the communication process, what should be considered next?
False
What does the step 'Selecting a course of action' in the communication process involve?
False
When is the message considered ready to be delivered to the intended recipients through the chosen channels in the communication process?
False
What does 'Receiving the message' in the communication process involve?
False
What is meant by 'Interpreting the message' in the communication process?
False
What is expected when sending a message in the communication process?
False
When should a response be decided on in the communication process?
False
When does 'Replying to the message' occur in the communication process?
False
Effective communication can be verbal or through written symbols.
True
Understanding the fundamentals of business writing and writing effective business messages is not a learning objective of Chapter 1.
False
The main learning objective of Chapter 1 is to understand the importance of communication in business.
True
The further away your job is from manual work, the less important it will be to convey your thoughts in writing or speaking.
False
Effective communication depends only on the ability to reach others through the spoken word.
False
The writing process is not covered in Chapter 1.
False
The larger the organization of which you are an employee, the more important it will be that you know how to convey your thoughts in writing or speaking.
True
Defining the situation is the first step in the communication process according to researchers.
False
Once the situation is defined, considering possible communication strategies is the next step in the communication process.
True
The step 'Composing the message' is only necessary if the decision is to present the message orally.
False
The activity of interpreting the message involves extracting information from the message and guessing the communication purpose.
True
Deciding on a response is an optional step in the communication process.
False
When a recipient responds to the message, then the receiver acts as communicator following the process followed to generate your message.
True
Effective communication can only be verbal, not through written symbols.
False
In the communication process, selecting a course of action involves preliminary choices about the message content, structure, type, and visual format.
True
'Receiving the message' in the communication process involves the recipient deciding to read or listen to the message.
True
Test your knowledge of technical report writing with a focus on Chapter 1: Introduction to report writing. This quiz covers the communication process, reasons for writing, importance of communication in business, core categories of business communication, types of business messages, writing process, effective writing strategies, and fundamentals of business writing.
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