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Questions and Answers
Effective communication can only be verbal, not through written symbols.
Effective communication can only be verbal, not through written symbols.
False
Effective communication depends on the ability to reach others through the spoken or the written word.
Effective communication depends on the ability to reach others through the spoken or the written word.
True
The main learning objective of Chapter 1 is to understand the importance of communication in business.
The main learning objective of Chapter 1 is to understand the importance of communication in business.
True
Chapter 1 covers the core categories of business communication and the type of business messages.
Chapter 1 covers the core categories of business communication and the type of business messages.
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The writing process is not covered in Chapter 1.
The writing process is not covered in Chapter 1.
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Understanding the fundamentals of business writing and the way of writing effective business messages is not an objective of Chapter 1.
Understanding the fundamentals of business writing and the way of writing effective business messages is not an objective of Chapter 1.
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The further away your job is from manual work, the more important it will be to convey your thoughts in writing or speaking.
The further away your job is from manual work, the more important it will be to convey your thoughts in writing or speaking.
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According to researchers, what is the first step in the communication process?
According to researchers, what is the first step in the communication process?
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After defining the situation in the communication process, what should be considered next?
After defining the situation in the communication process, what should be considered next?
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What does the step 'Selecting a course of action' in the communication process involve?
What does the step 'Selecting a course of action' in the communication process involve?
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When is the message considered ready to be delivered to the intended recipients through the chosen channels in the communication process?
When is the message considered ready to be delivered to the intended recipients through the chosen channels in the communication process?
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What does 'Receiving the message' in the communication process involve?
What does 'Receiving the message' in the communication process involve?
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What is meant by 'Interpreting the message' in the communication process?
What is meant by 'Interpreting the message' in the communication process?
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What is expected when sending a message in the communication process?
What is expected when sending a message in the communication process?
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When should a response be decided on in the communication process?
When should a response be decided on in the communication process?
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When does 'Replying to the message' occur in the communication process?
When does 'Replying to the message' occur in the communication process?
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Effective communication can be verbal or through written symbols.
Effective communication can be verbal or through written symbols.
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Understanding the fundamentals of business writing and writing effective business messages is not a learning objective of Chapter 1.
Understanding the fundamentals of business writing and writing effective business messages is not a learning objective of Chapter 1.
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The main learning objective of Chapter 1 is to understand the importance of communication in business.
The main learning objective of Chapter 1 is to understand the importance of communication in business.
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The further away your job is from manual work, the less important it will be to convey your thoughts in writing or speaking.
The further away your job is from manual work, the less important it will be to convey your thoughts in writing or speaking.
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Effective communication depends only on the ability to reach others through the spoken word.
Effective communication depends only on the ability to reach others through the spoken word.
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The writing process is not covered in Chapter 1.
The writing process is not covered in Chapter 1.
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The larger the organization of which you are an employee, the more important it will be that you know how to convey your thoughts in writing or speaking.
The larger the organization of which you are an employee, the more important it will be that you know how to convey your thoughts in writing or speaking.
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Defining the situation is the first step in the communication process according to researchers.
Defining the situation is the first step in the communication process according to researchers.
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Once the situation is defined, considering possible communication strategies is the next step in the communication process.
Once the situation is defined, considering possible communication strategies is the next step in the communication process.
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The step 'Composing the message' is only necessary if the decision is to present the message orally.
The step 'Composing the message' is only necessary if the decision is to present the message orally.
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The activity of interpreting the message involves extracting information from the message and guessing the communication purpose.
The activity of interpreting the message involves extracting information from the message and guessing the communication purpose.
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Deciding on a response is an optional step in the communication process.
Deciding on a response is an optional step in the communication process.
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When a recipient responds to the message, then the receiver acts as communicator following the process followed to generate your message.
When a recipient responds to the message, then the receiver acts as communicator following the process followed to generate your message.
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Effective communication can only be verbal, not through written symbols.
Effective communication can only be verbal, not through written symbols.
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In the communication process, selecting a course of action involves preliminary choices about the message content, structure, type, and visual format.
In the communication process, selecting a course of action involves preliminary choices about the message content, structure, type, and visual format.
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'Receiving the message' in the communication process involves the recipient deciding to read or listen to the message.
'Receiving the message' in the communication process involves the recipient deciding to read or listen to the message.
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