Stress and Emotions in Organisational Behaviour

A dynamic condition in which an individual is confronted with an opportunity, a demand, or a resource related to what the individual desires, and for which the outcome is perceived to be both uncertain and important.

1. Define and describe the nature of stress 2. Identify and describe the common causes and sources of stress 3. Discuss the consequences of stress, and explain the relationship between stress levels and job performance 4. Describe different ways to manage stress 5. Define and describe the nature of emotions and moods

Organisational conflict is a disagreement between two or more individuals or groups within an organization.

Economic, political, and technological uncertainties.

Environmental factors such as economic, political, and technological uncertainties.

Negotiation is a process of discussion between two or more parties to reach a mutually acceptable agreement. Negotiation strategies include distributive, integrative, and principled negotiation.

Proper time management techniques, increasing physical exercise, relaxation training, expanding social networks

Personnel selection and job placement, training, realistic goal-setting, job redesign and increased employee involvement, improved communication, employee sabbaticals, corporate wellness program, stress auditing, lifestyle modification program

Low levels of stress lead to low performance due to boredom in performing tasks.

High levels of stress lead to low performance as they place unattainable demands on a person.

Moderate levels of stress lead to high performance as the resources and energy within an employee are adequate to perform tasks.

Personality, weather, stress, social activities, sleep, exercise, age, gender

Emotional labor in the workplace consists of practices and rules for employees that are implemented for the sake of satisfying customers, involving managing emotions and not expressing them to others.

Emotional dissonance occurs when employees are expected to express feelings that contradict with what they actually feel.

Emotional intelligence refers to the ability to recognize, understand, manage, and effectively use emotions in oneself and others.

Job experience, personality (Types A and B)