Stress and Emotions in Organisational Behaviour

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Questions and Answers

What is the nature of stress?

A dynamic condition in which an individual is confronted with an opportunity, a demand, or a resource related to what the individual desires, and for which the outcome is perceived to be both uncertain and important.

What are the learning outcomes related to stress and emotions?

Define and describe the nature of stress 2. Identify and describe the common causes and sources of stress 3. Discuss the consequences of stress, and explain the relationship between stress levels and job performance 4. Describe different ways to manage stress 5. Define and describe the nature of emotions and moods

What is the definition of organisational conflict?

Organisational conflict is a disagreement between two or more individuals or groups within an organization.

What are the environmental factors contributing to stress?

Economic, political, and technological uncertainties. Signup and view all the answers

What are the common causes and sources of stress?

Environmental factors such as economic, political, and technological uncertainties. Signup and view all the answers

What is negotiation and what are negotiation strategies?

Negotiation is a process of discussion between two or more parties to reach a mutually acceptable agreement. Negotiation strategies include distributive, integrative, and principled negotiation. Signup and view all the answers

What are some individual approaches to managing stress?

Proper time management techniques, increasing physical exercise, relaxation training, expanding social networks Signup and view all the answers

What are some organizational approaches to managing stress?

Personnel selection and job placement, training, realistic goal-setting, job redesign and increased employee involvement, improved communication, employee sabbaticals, corporate wellness program, stress auditing, lifestyle modification program Signup and view all the answers

What is the relationship between low levels of stress and job performance?

Low levels of stress lead to low performance due to boredom in performing tasks. Signup and view all the answers

What is the relationship between high levels of stress and job performance?

High levels of stress lead to low performance as they place unattainable demands on a person. Signup and view all the answers

What is the relationship between moderate levels of stress and job performance?

Moderate levels of stress lead to high performance as the resources and energy within an employee are adequate to perform tasks. Signup and view all the answers

What are some sources of emotions and moods mentioned in the text?

Personality, weather, stress, social activities, sleep, exercise, age, gender Signup and view all the answers

What is emotional labor in the workplace?

Emotional labor in the workplace consists of practices and rules for employees that are implemented for the sake of satisfying customers, involving managing emotions and not expressing them to others. Signup and view all the answers

What is emotional dissonance in the workplace?

Emotional dissonance occurs when employees are expected to express feelings that contradict with what they actually feel. Signup and view all the answers

What does emotional intelligence refer to?

Emotional intelligence refers to the ability to recognize, understand, manage, and effectively use emotions in oneself and others. Signup and view all the answers

What are some examples of individual differences mentioned in the text?

Job experience, personality (Types A and B) Signup and view all the answers

Study Notes

Nature of Stress

Stress is a physiological and psychological response to perceived threats or demands.
It can manifest as physical effects (e.g., increased heart rate) and emotional responses (e.g., anxiety).

Understanding stress triggers and emotional responses enhances personal coping strategies.
Recognizing the impact of emotions on decision-making and performance can lead to better workplace outcomes.

Definition of Organizational Conflict

Organizational conflict refers to disagreements or clashes between individuals or groups within an organization, often stemming from differences in goals, values, or resources.

Environmental Factors Contributing to Stress

Workplace conditions such as noise, lack of privacy, and excessive work demands can elevate stress levels.
Organizational culture and management styles significantly influence employee stress.

Common Causes and Sources of Stress

Major life changes (e.g., job changes, family issues) are prevalent sources of stress.
Routine pressures include workload, deadlines, and interpersonal challenges.

Negotiation and Negotiation Strategies

Negotiation involves discussion aimed at reaching an agreement or resolving a dispute.
Effective strategies include preparation, active listening, and finding mutual interests.

Individual Approaches to Managing Stress

Techniques include mindfulness, exercise, time management, and seeking social support.
Personal coping mechanisms, such as journaling or relaxation exercises, can mitigate stress effects.

Organizational Approaches to Managing Stress

Organizations can implement wellness programs, flexible work arrangements, and training on stress management.
A supportive work environment and clear communication channels reduce workplace stressors.

Relationship Between Low Levels of Stress and Job Performance

Low levels of stress typically improve productivity, motivation, and overall job satisfaction.
Employees are more engaged and creative when not overwhelmed by stress.

Relationship Between High Levels of Stress and Job Performance

High levels of stress can lead to burnout, decreased motivation, and impaired job performance.
Chronic stress negatively impacts mental health, leading to absenteeism and reduced productivity.

Relationship Between Moderate Levels of Stress and Job Performance

Moderate stress can enhance focus and drive, potentially improving performance.
It acts as a motivator, encouraging employees to meet challenges and deadlines.

Sources of Emotions and Moods

Emotions and moods can be influenced by personal experiences, environmental stimuli, and social interactions.
Workplace dynamics, including peer relationships and management feedback, play a significant role.

Emotional Labor in the Workplace

Emotional labor involves managing feelings and expressions to fulfill job requirements, especially in customer service roles.
This can lead to emotional exhaustion when the authentic self is suppressed.

Emotional Dissonance in the Workplace

Emotional dissonance occurs when there is a conflict between felt emotions and expressed emotions, leading to stress and dissatisfaction.
It is common in roles requiring employees to portray positive emotions despite personal feelings.

Emotional Intelligence

Emotional intelligence refers to the ability to recognize, understand, and manage one's own emotions and the emotions of others.
High emotional intelligence contributes to better leadership, teamwork, and conflict resolution.

Examples of Individual Differences

Individual differences include personality traits, cognitive styles, stress resilience, and emotional responses.
Recognizing these differences can aid in tailoring management and support strategies within organizations.

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Description

Test your knowledge on stress, its nature, causes, consequences, and management, as well as the nature of emotions and moods in the context of organisational behaviour.