Work Stress Management and Conflict Resolution

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Questions and Answers

What is a recommended approach for managing stress related to work tasks?

Engage in nonfunctional activities like eating and drinking

Avoid all forms of physical activity

Neglect social support systems

Prioritize tasks and estimate completion time (correct)

Which of the following methods is NOT classified as an emotion-focused approach to stress management in organizations?

On-site exercise facilities

Personal days/Sabbaticals

Job redesign (correct)

Employee assistance programs

Which statement reflects a common indicator of work-related stress?

I have complete control over my tasks at work.

My performance is frequently recognized and rewarded.

My work interferes with my family or personal life. (correct)

I feel that my job is well-structured.

What is an example of a problem-focused strategy for addressing workplace stress?

Job rotation Signup and view all the answers

Which of the following is considered a nonfunctional activity that could impact stress levels?

Taking drugs Signup and view all the answers

What are intrinsic work values primarily focused on?

Challenging work and responsibility Signup and view all the answers

Which of the following best describes ethical justice values?

Equitably distributing benefits and harms Signup and view all the answers

What does the behavioral component of work attitudes refer to?

Actions one intends to take regarding their job Signup and view all the answers

Which of the following is NOT an example of extrinsic work values?

Learning new things Signup and view all the answers

What role does a whistleblower serve within an organization?

To report wrongdoing and unethical behavior Signup and view all the answers

When is avoidance an appropriate conflict resolution strategy?

When you perceive no chance of satisfying your concerns. Signup and view all the answers

Which situation best represents when collaboration should be used as a conflict resolution approach?

When you're attempting to learn and understand different perspectives. Signup and view all the answers

What is a key reason to use accommodation in conflict resolution?

To satisfy others and maintain cooperation. Signup and view all the answers

In which scenario would compromise be the most suitable approach?

When there are mutually exclusive goals and equal power between parties. Signup and view all the answers

What is an appropriate reason to employ avoidance during conflict resolution?

When the situation is trivial compared to other pressing issues. Signup and view all the answers

Why is accommodation used in conflict resolution?

To allow a better position to be heard. Signup and view all the answers

What is a common misconception about using compromise in conflict resolution?

It is effective in all types of conflicts. Signup and view all the answers

Which approach is best when someone is learning from their mistakes?

Accommodation to allow for growth. Signup and view all the answers

What is a primary source of self-efficacy?

Past performance Signup and view all the answers

Which determinant is NOT mentioned in the learning organization context?

Continuous assessment Signup and view all the answers

Which aspect plays a critical role in the perception of stress?

Cognitive appraisal Signup and view all the answers

How do opportunities or threats contribute to stress?

They must be important to the individual. Signup and view all the answers

Which of the following is a physiological consequence of stress?

Sleep disturbances Signup and view all the answers

What is a behavioral consequence of stress?

Poor job performance Signup and view all the answers

Which personality trait is associated with higher stress levels?

Type A personality Signup and view all the answers

What is one common problem-focused coping strategy?

Time Management Signup and view all the answers

Which of the following is a sign of burnout?

Emotional exhaustion Signup and view all the answers

What role does communication play in a learning organization?

It helps convey a shared vision. Signup and view all the answers

What is a dysfunctional schema primarily based on?

A single distinguishing characteristic Signup and view all the answers

How do high-status targets tend to be perceived compared to lower-status targets?

As more credible Signup and view all the answers

What is the concept of impression management primarily concerned with?

Altering perceptions of oneself Signup and view all the answers

Which impression management tactic involves matching behavior with that of the perceiver?

Behavioural Matching Signup and view all the answers

What effect does increased ambiguity of a target have on perception?

It complicates accurate perception Signup and view all the answers

Which tactic is most effective when flattery is not excessive?

Flattering others Signup and view all the answers

What describes the salience of a target in perception?

The extent to which a target stands out Signup and view all the answers

What are moods in relation to perception?

Temporary emotional states Signup and view all the answers

What is the primary focus of intrinsic motivation?

Performing behavior for its own sake Signup and view all the answers

Which theory suggests that only unsatisfied needs motivate individuals?

Need Theory Signup and view all the answers

In the context of Expectancy Theory, what does the term 'valence' refer to?

The desirability of the outcomes or rewards Signup and view all the answers

How do extrinsic motivators primarily drive behavior?

By providing material or social rewards Signup and view all the answers

What does the 'Expectancy' element in Expectancy Theory represent?

The confidence in one’s ability to perform successfully Signup and view all the answers

According to Need Theory, why do satisfied needs no longer motivate?

Unmet needs take precedence in motivation Signup and view all the answers

What element of Expectancy Theory addresses whether high performance will lead to desired outcomes?

Instrumentality Signup and view all the answers

What best describes the concept of performance in the context of motivation?

An evaluation of the results of behavior Signup and view all the answers

Study Notes

OB Final Review - Great

Organizational Behavior covers how individuals and groups act, think, feel, and respond to work and organizations. It also studies how organizations respond to their environments.
Organization is a collection of people who work together to achieve individual and organizational goals.
Organizational Psychology involves individuals, group and team processes, and organizational processes within organizations.
Management is the process of planning, organizing, leading, and controlling an organization's resources (human, financial, material, etc.) to increase its effectiveness.
Planning involves deciding on organizational goals and methods for achieving them.
Organizing involves establishing structure, rules, and relationships to help people achieve organizational goals.
Leading involves encouraging and coordinating people and groups toward organizational goals.
Controlling involves evaluating how well an organization is achieving its goals and taking action to improve performance.
Personality is a pattern of enduring ways that a person feels, thinks, and behaves, developing over a lifetime. It's generally stable in work contexts and can influence career choices, job satisfaction, stress, leadership, and performance.
The Johari Window visualizes self-awareness. It separates information about oneself into four quadrants: what is known by self/others, and what is unknown by self/others.
Personality Traits include Locus of Control (internal/external), Self-monitoring, Self-esteem, Type A/B, Need for achievement/affiliation/power.
Big 5 Model factors include Extraversion (Positive Affectivity), Neuroticism (Negative Affectivity), Agreeableness, Conscientiousness, and Openness to Experience.
Ability is what a person is capable of doing (cognitive ability, physical ability, emotional intelligence). Cognitive ability includes verbal, numerical, and reasoning abilities.
Values are one's personal convictions about what one should strive for in life and how one should behave (intrinsic work values, extrinsic work values, justice/utilitarian/moral rights values).
Work Attitudes include job satisfaction and organizational commitment, with components like affective, cognitive, and behavioral aspects.
Work Moods are how people feel while performing their jobs, affected by personality, work situation, and circumstances outside of work. Positive and Negative moods are examples.
Emotions are intense, short-lived feelings with antecedents (causes).
Job satisfaction is influenced by personality, values, work situation, and social influence.
Herzberg's Motivator-Hygiene Theory states that motivators (e.g., achievement, recognition) lead to job satisfaction, while hygiene factors (e.g., salary, working conditions) prevent dissatisfaction.
Motivation is the psychological force and it can be either intrinsic or extrinsic, influencing job performance along with other factors.
Need Theory focuses on the outcomes an individual wants from their jobs and organizations. Unsatisfied needs motivate individuals.
Maslow's Hierarchy of Needs describes five categories of needs: physiological, safety, belongingness, esteem, and self-actualization.
Alderfer's ERG Theory categorizes needs into existence, relatedness, and growth.
Expectancy Theory suggests that motivation is influenced by expectancy, instrumentality, and valence.
Equity Theory examines whether people perceive their outcomes relative to their inputs as fair compared to others.
Organizational Justice Theory focuses on perceptions of fairness within an organization and involves distributive, procedural, interpersonal, and informational justice.
Work motivation is the psychological force behind a person’s behavior in an organization.
Job satisfaction is about how much someone likes their job and it's affected by aspects like personality, values, work situations and social influence.
Job enrichment is related to job design.
Effective organizations have a commitment to continuous learning and creativity among employees, including knowledge management and fostering a learning environment.
Stress, from opportunities or threats, is how individuals cope with important perceptions of not being able to handle challenges. Stress can lead to negative consequences for people personally and professionally.
Stress is affected by individual differences including factors like personality and self-monitoring.
Coping strategies exist for both individuals and organizations related to stress.
Perception is the process of selecting, organizing, and interpreting sensory input to give meaning and order to the world, which may include implicit biases impacting perceptions.
Implicit biases include factors such as primacy and recency effects, contrast effects, and halo effects.
Attribution Theory explains why people behave the way they do. The theory involves making attributions about oneself and others, and about internal and external causes
Learning Principles, especially Operant and Classical conditioning, are useful for influencing and managing behaviors in organizations.
Social learning theory and observational learning are used to understand how thoughts and feelings influence learning of behaviors.

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Description

Explore various strategies for managing work-related stress and conflict resolution in this quiz. From emotional-focused approaches to ethical values in the workplace, test your knowledge on how to create a healthier work environment. Perfect for organizational behavior studies.