155 Questions
What is the primary reason for using only the first name during the PreScreen interview?
To ensure the applicant's safety
What should be reviewed with the applicant(s) at the beginning of the interview?
The key points regarding confidentiality and free services
What should applicants be encouraged to set up for official communication with the RSC?
A free email account
What should applicants report to the RSC if they experience?
Suspicion of fraud or interference with their application
What is the RSC's policy regarding payment for services?
Services are free of charge at all times
What should be provided to applicants in writing?
The RSC contact information
Why is it important to remind applicants that reporting fraud has no negative effect on their application?
To encourage applicants to report fraud
What is the purpose of reviewing the key points with the applicant(s) at the beginning of the interview?
To ensure the applicant understands the RSC's policies and services
What should the RSC do if one or more applicants on a referral or application are not present for the PreScreen Interview, except for the Principal Applicant?
Proceed with the interview
What is the purpose of the Introductory Meeting conducted by RSC Austria - Israel Office?
To expedite and streamline the Biodata Collection process
What should the RSC do if an applicant did not receive or read the Notice of Confidentiality before the PreScreen Interview?
Review the NoC with the applicant over the phone and capture verbal consent
How should the RSC ensure applicant identity during the PreScreen Interview?
By asking for their biographical information
What should be done if a case does not attend the Introductory Meeting?
Add the Schedule Action Item for PreScreen interview and assign it to the RSC Austria Israel
What type of schedule should be used when scheduling an Intro Meeting?
Registration Schedule type
What should the RSC do with documents sent by applicants via Whatsapp or email?
Attach them to the case in START
What should the RSC do if an applicant is unable to sign and send the NoC after the interview?
Collect the signature at the next in-person interview
What should be done if a case is interviewed but was previously only on a PreScreen Reserve schedule for a circuit ride?
Add the case to the active PreScreen interview schedule
What should the RSC ensure before proceeding with the PreScreen Interview?
That all applicants are available and in a private space
What is the purpose of the Biodata Form provided during the Intro Meeting?
To expedite and streamline the Biodata Collection process
What should be done after the Intro Meeting is complete?
Update the Israel Case Review Action Item Status to Completed Success
What should the RSC do with the Collect Documentation Action Item after the interview?
Update the Action item to Document Received
What should the RSC speak to during the PreScreen Interview?
All applicants on the case ages 13 and over
What type of cases are eligible for an in-person Introductory Meeting?
Cases residing in Central Israel
What should be referred to for instructions to update the Schedule Applicant Status for each applicant following the PreScreen Intro Meeting?
Scheduling Processing Guide
What factor should be prioritized first when scheduling PreScreen interviews?
Urgency Level
What document should be referred to for information on scheduling cases in START?
Scheduling Processing Guide
What should be completed before scheduling a PreScreen interview?
Eligibility QC
What should be considered when creating a PreScreen calendar?
Both upcoming staff leaves and QC days
What should be attached and entered into the system during the document review process?
Both missing and additional documents
What should be added to the case when special requirements are identified?
Special Interview Arrangements Action Item
Why should older cases be prioritized?
To address old cases
What should be reviewed before scheduling a PreScreen interview?
Both the applicant's and referrer's documents
What is usually included at the end of the RIF?
Tie ID
What type of report is required from a physician for certain circumstances?
New, up-to-date medical report
What is the purpose of the email sent to applicants after a successful call?
To request additional documents and information
Where are Case History information collected?
During the PreScreen Interview in Vienna
What is the purpose of adding the case to an appropriate Pre-Travel Vetting Schedule in START?
To track the progress of the application
What is used to conduct the Pre-Travel Vetting Interview?
A secure web-based video platform
What is verified during the Pre-Travel Vetting Interview?
Applicant's identity
What happens if the call connection is very bad during the Pre-Travel Vetting Interview?
The video is switched off
The Applicant-Level Information includes Education, Employment, and Military Service.
True
Fields marked by an asterisk (*) are optional in the case-level tab.
False
Applicants can access their applicant records in the Case-Level Information tab.
False
The Case-Level Information tab includes Contact Log Entries and Case-level Supporting Documents.
True
The Applicants Tab includes Inactive Applicants (Withdrawn, Deceased, and Missing Applicants).
True
The current country and location must match the location where RSC is conducting the interview.
True
Applicant-level tabs are only accessible in the Case-Level Information tab.
False
The RSC ensures applicant identity during the PreScreen Interview.
True
The Case History information is collected during the pre-travel vetting interview.
False
Applicants who are exempted from military service are asked if they participated in a training period or had any other military service before getting the exemption.
True
The Pre-Vetting Questionnaire is located in the external drive: J:\01- PROGRAM OPERATIONS\1 In Iran.
False
If the applicant provides a new U.S. address during the pre-travel vetting interview, the Program Access Manager should be informed immediately.
True
The Case Group Counseling Action Item is added to the case after the pre-travel vetting interview.
False
The applicant's short comment explaining the outcome is recorded in the Case Group Counseling section in START.
True
The Program Access Manager should be consulted only if the applicant is unsure about how to proceed.
False
The Military Tab in START is updated only if the applicant participated in a training period or had any other military service before getting the exemption.
False
The Case Availability status should be In Progress during the PreScreen Interview.
False
Relatives of the Primary Applicant and spouse are fully captured in the referral or application.
False
The Acceptance to Program Processing Stage Status should be In Progress during the PreScreen Interview.
True
The specific needs assessment should be added to the PreScreen Interview schedule.
False
The PreScreen Processing Stage Status should be Completed during the PreScreen Interview.
False
Relevant documents are verified in the case-level Supporting Documents tab during the PreScreen Interview.
True
The P-2 Lautenberg, Specter, EV - RSC/RPC has completed the Eligibility Review during the PreScreen Interview.
True
The Case Status should be Active during the PreScreen Interview.
False
UNHCR Medical Assessment Form is required for Medical Expedite applications.
True
Organizational ID and Documents are required for all applicants.
False
Immigration Status Documents are required for all applicants who have applied for residency or immigration status in any country.
True
The UNHCR RRF Signature Page is still required for refugee documentation.
False
All pages of the passport with stamps or visas should be scanned.
True
The PreScreen Interview typically takes multiple sessions to complete.
False
A Best Interest Determination (BID) is only required for minors traveling with both biological parents.
False
Cases with pending residency or immigration status in any country should be reviewed for aliases.
True
The Proof of Registration (POR) form is attached to the case by the RSC.
False
The Case History contains information about the applicant's medical and psychological background.
True
The RSC only accepts documents sent via email or WhatsApp.
False
Legal documents should be copied in the correct page order.
True
The RSC is responsible for verifying the case composition and persecution history.
True
A Best Interests Assessment (BIA) is only required for minors traveling with their biological parents.
False
The RSC attaches a list of presented documentation to the case.
True
The RSC ensures the accuracy of the case information before saving it as a draft.
True
Match the following documents with their corresponding levels in START:
Identification documents = Case-level Applicant-specific documents = Applicant-level Case Group documents = Case Group-level Referral documents = Case-level
Match the following actions with their corresponding scenarios:
Add the Action Item Document Eurasia Translation = Documents are pending translation Update the Resettlement Case Group to the sub-type Same City Requested = Cases are no longer in a Travel Case Group Add the U.S.Tie to all cases in the case group = Any case in a Resettlement - Same City Requested Case Group has a U.S.Tie Document the information in START = Applicant has identified their Resettlement Case Group preferences
Match the following information with their corresponding tabs in START:
Education, Employment, and Military Service = Applicant-Level Information Contact Log Entries and Case-level Supporting Documents = Case-Level Information Inactive Applicants = Applicants Tab Key Points = Intro Meeting
Match the following documents with their corresponding handling procedures:
Primary documents = Uploaded to the case-level Supporting Documents tab Non-English documents = Translated and uploaded to START Referral documents = Not collected and re-uploaded unless unreadable or updated Unreadable documents = Uploaded to the Case Group-level Supporting Documents tab
Match the following scenarios with their corresponding actions:
Case does not attend the Introductory Meeting = Update the Schedule Applicant Status Applicant did not receive or read the Notice of Confidentiality = Ensure the applicant signs and returns the NoC Case is interviewed but was previously only on a PreScreen Reserve schedule = Update the Schedule Applicant Status Applicant is unable to sign and send the NoC = RSC follows up with the applicant
Match the following information with their corresponding purposes:
Biodata Form = Provided during the Intro Meeting Notice of Confidentiality = To ensure confidentiality of the applicant's information Key Points = To be reviewed with the applicant at the beginning of the interview Family Tree tab = To add existing family members
Match the following actions with their corresponding procedures:
Schedule a PreScreen interview = After reviewing the case information and ensuring the applicant's availability Conduct the PreScreen Interview = Using the Biodata Form Document the case information = In the Case-Level Information tab Update the Schedule Applicant Status = After the Intro Meeting is complete
Match the following documents with their corresponding levels in START:
Medical Reports = Applicant-level Vaccination Cards = Applicant-level D-Visa Registration = Case-level Fingerprint Processing = Case-level
Match the following documents with their purpose:
Birth Certificate = To prove the applicant's birth Organizational ID and Documents = To verify the applicant's organizational affiliation Medical Documents = To obtain Medical Expedite and in cases without a UNHCR Medical Assessment Form Passport = To review stamps and visas
Match the following with the correct information to be reviewed:
Employment Verification = Work history and employment status Medical Reports = Medical history and vaccination records Address Registration = Current and previous residential addresses Education History = Highest level of education completed and relevant certifications
Match the following documents with their usage:
Adoption/Custody Documents = To prove legal custody or adoption Immigration Status Documents = To prove residency or immigration status in any country UNHCR Proof of Registration = To prove refugee status Refugee Camp ID = To prove residence in a refugee camp
Match the following with the correct action to be taken:
Deferring referrals = Involving the referring agency for further processing Reviewing documents = Verifying the accuracy and completeness of submitted documents Scanning passports = Capturing all pages with stamps or visas Entering data in START = Recording complete and accurate applicant data
Match the following topics with the corresponding information collected during the Pre-Travel Vetting Interview:
Applicant-Level Information = Education, Employment, and Military Service Case-Level Information = Contact Log Entries and Case-level Supporting Documents Applicants Tab = Inactive Applicants (Withdrawn, Deceased, and Missing Applicants) Case History = Information collected during the pre-travel vetting interview
Match the following with the correct information to be collected:
Aliases = Alternative names or identities used by the applicant Medical history = Vaccination records and medical conditions Employment history = Previous work experience and job titles Education history = Highest level of education completed and relevant certifications
Match the following documents with the corresponding purpose:
Biodata Form = Provided during the Intro Meeting Notice of Confidentiality = To be read before the PreScreen Interview NoC = To be signed and sent after the interview UST Change Form = To request a change of UST
Match the following documents with their review process:
Passports = Reviewing all pages with stamps or visas Medical Documents = Verifying medical history and vaccination records Organizational ID and Documents = Verifying organizational affiliation and documents Birth Certificate = Verifying the applicant's birth
Match the following steps with the corresponding action during the Pre-Travel Vetting Interview:
Verification = Verifying the applicant's identity Document Review = Checking for receipt of any UST Change Forms Scheduling = Adding the case to an appropriate Pre-Travel Vetting Schedule in START Pre-Travel Vetting = Conducting the Pre-Travel Vetting Interview
Match the following with the correct action to be taken during the PreScreen Interview:
Completing the PreScreen in one interview = Aiming to collect all necessary information in a single session Deferring the case to the referring agency = Involving the referring agency for further processing Reviewing key points with the applicant = Ensuring the applicant understands the process and requirements Entering data in START = Recording complete and accurate applicant data
Match the following topics with the corresponding consideration during the Pre-Travel Vetting Interview:
Address Registration = Verifying the current country and location Employment And Education History = Reviewing the applicant's education and employment history Medical Reports And Vaccination Cards = Reviewing medical reports and vaccination cards Fingerprint Processing = Not applicable in the provided content
Match the following with the correct documentation:
Proof of refugee status = UNHCR Proof of Registration and Refugee Camp ID Medical history = Medical Documents and vaccination records Employment history = Employment Verification and previous work experience Education history = Education certificates and transcripts
Match the following actions with the corresponding outcome during the Pre-Travel Vetting Interview:
Bad call connection = The call will be terminated Successful call = An email will be sent to applicants after the call UST Change = A significant delay to case processing may occur Pre-Travel Vetting Interview = The applicant will be scheduled for a Pre-Travel Vetting Interview
Match the following topics with the corresponding information reviewed during the Pre-Travel Vetting Interview:
Applicant's availability = For a Pre-Travel Vetting Interview Documents = Checking if any documents are expired Case history = Reviewing the case history information RIF = Reviewing the information provided in the RIF
Match the following steps with the corresponding action during the Pre-Travel Vetting Interview:
Pre-Travel Vetting Interview = Conducting the interview using a specific system Document review = Checking for receipt of any UST Change Forms Scheduling = Adding the case to an appropriate Pre-Travel Vetting Schedule in START Case history = Collecting the case history information
Match the following topics with the corresponding consideration during the Pre-Travel Vetting Interview:
D-Visa Registration = Not applicable in the provided content Address Registration = Verifying the current country and location Employment And Education History = Reviewing the applicant's education and employment history Fingerprint Processing = Not applicable in the provided content
Match the following documents with their purpose:
Tie ID = Usually included at the end of RIF and re-uploaded to START Handwritten statement = To confirm absence of old passport, military discharge letter, etc. Medical report = To provide diagnosis, medications, and additional care required Verification link = Not mentioned in the given content
Match the following actions with their triggers:
Adding the case to Pre-Travel Vetting Schedule in START = After a successful call and sending email to applicants Sending an email to applicants with a list of documents = After a successful call Collecting Case History information = During the PreScreen Interview in Vienna Conducting a Pre-Travel Vetting Interview = Using a secure web-based video platform
Match the following information with its collection location:
Biodata = During the Pre-Travel Vetting Interview Case History information = During the PreScreen Interview in Vienna Applicant identity = During the Pre-Travel Vetting Interview Medical history = Not mentioned in the given content
Match the following actions with their tools/platforms:
Conducting a Pre-Travel Vetting Interview = Secure web-based video platform Verifying applicant identity = RIF referral document Sending emails to applicants = Not mentioned in the given content Collecting biodata = Not mentioned in the given content
Match the following circumstances with their required documents:
Particular medical circumstances = Medical report from a physician Absence of old passport = Handwritten statement Military discharge = Handwritten statement General application = Tie ID
Match the following actions with their purposes:
Adding the case to an appropriate Pre-Travel Vetting Schedule in START = To schedule the Pre-Travel Vetting Interview Sending an email to applicants = To inform them about the required documents and interview preparation Conducting a Pre-Travel Vetting Interview = To vet the applicants remotely Verifying applicant identity = To ensure the applicant's authenticity
Match the following information with its related topic:
Medical report = Medical Reports And Vaccination Cards Address registration = Address Registration Employment history = Employment And Education History Fingerprint processing = Fingerprint Processing
Match the following actions with their possible outcomes:
Bad call connection during the Pre-Travel Vetting Interview = Video can be switched off Sending an email to applicants = Applicants receive confirmation of remote interview Conducting a Pre-Travel Vetting Interview = Applicants are vetted remotely Verifying applicant identity = Applicant's authenticity is ensured
Match the documents required for the Pre-Vetting Interview for the Lautenberg program with their description:
Passport copies = All pages for all case members, both current and old Birth certificate = For every individual on the case Military ID = For all adults on the case who have done military service Marriage and divorce certificates = As applicable for each case member
Match the information required for the Pre-Vetting Interview with its purpose:
U.S. Tie current address = To prepare for the pre-travel interview Family tree information = To prepare for the pre-travel interview Contacts and addresses = To prepare for the pre-travel interview Religious documents = For Zoroastrian cases
Match the action items with the applicant's responsibility:
Add or update documents = Applicants must provide Obtain a new passport = If the current passport expires in less than 14 months Prepare family tree information = Applicants must prepare Update contact information = Applicants must update
Match the documents with the information they contain:
Passport copies = Case member's identification Birth certificate = Case member's birth information Military ID = Case member's military service history Marriage and divorce certificates = Case member's family history
Match the interview stage with the required information:
Pre-travel interview = Family tree information and U.S. Tie current address Pre-Vetting Interview = Passport copies and birth certificates Introductory Meeting = Biodata Form PreScreen Interview = Applicant's employment history
Match the types of certificates with their purpose:
Marriage and divorce certificates = To prove family relationships Death certificate = To prove a case member's death Military ID = To prove military service Exemption ID = To prove exemption from military service
Match the information required for the Pre-Vetting Interview with the case member's status:
Single status = Marriage and divorce certificates for parents Military service = Military ID or exemption ID Death = Death certificate Current address = U.S. Tie current address
Match the document requirements with the case type:
Religious documents = Zoroastrian cases Passport copies = All cases Birth certificate = All cases Military ID = Cases with adults who have done military service
What type of information can be found in the Applicant-Level Information?
All of the above
Fields marked by an asterisk (*) are optional in the case-level tab.
False
What is the importance of ensuring the current country and location match the location where RSC is conducting the interview?
To ensure accurate information and to avoid processing delays.
The Applicants Tab includes ____________________________ (Withdrawn, Deceased, and Missing Applicants).
Inactive
What can be accessed in the Applicants Tab?
Applicant records
The Case-Level Information tab includes Applicant-level Supporting Documents.
False
Match the following types of information with their respective tabs:
Applicant-Level Information = Biographical information, Education, Employment, Military Service Case-Level Information = Case History, Contact Log Entries, Case-level Supporting Documents Applicants Tab = Inactive Applicants (Withdrawn, Deceased, and Missing Applicants)
What is the purpose of ensuring applicant identity during the PreScreen Interview?
To ensure accurate information and to avoid processing delays.
What information should be collected from the applicants during the pre-travel vetting interview?
Applicant and Case Tabs information
The Case History information is collected during the pre-travel vetting interview.
False
What should be done if the applicant provides a new U.S. Tie address with a different city or state to that which is in START during the pre-travel vetting interview?
Inform a Program Access Manager at the end of the interview.
If the applicant is exempted from military service, they should be asked if they participated in a ______________ period or had any other military service before getting the exemption.
training
Match the following information with the correct tab in START:
Applicant-Level Information = Education, Employment, and Military Service Case-Level Information = Contact Log Entries and Case-level Supporting Documents Applicants Tab = Inactive Applicants (Withdrawn, Deceased, and Missing Applicants)
Applicants can access their applicant records in the Case-Level Information tab.
False
What should be completed before scheduling a Pre-Travel Vetting interview?
Collect information from the applicants(s) and check with the information contained in START.
What type of documents should be reviewed for aliases?
All of the above
The RSC should only collect medical documents if the case is aiming to obtain Medical Expedite.
True
What should be scanned for Passports?
All the pages with stamps or visas
The RSC should ensure that legal documents are copied in the correct _______________ order.
page
What is the status of the Acceptance to Program Processing Stage before the PreScreen Interview?
Completed Success
Match the following documents with their corresponding categories:
Refugee Camp ID = Immigration Status Documents Organizational ID = Organizational ID and Documents Medical Documents = Medical Documents UNHCR Mandate = Religious Certificates
The RSC should collect employment verification documents for all applicants.
False
The Case Status should be 'New' before the PreScreen Interview.
True
What should be reviewed during the PreScreen Processing Stage?
The information from the referral or application, including receive date, case-related data, applicant biodata, relatives of the primary applicant, and specific needs assessment.
The ________________ tab should include relevant documents.
case-level Supporting Documents
Match the following case-level details with their correct status:
Acceptance to Program Processing Stage = Completed Success PreScreen Processing Stage = Not Started or In Progress Case Status = New Case Availability = Active
The Review pending Action Items is an optional step during the PreScreen Processing Stage.
True
What should be added to the Special Interview Arrangements Action Item if applicable?
Specific needs assessment
What is the purpose of the Best Interest Determination (BID) document?
To ensure the best resettlement options for refugee minors
The UNHCR RRF Signature Page is still required for the RSC Case History.
False
What type of information is contained in the Special Needs Assessment of the RSC Case History?
Medical and psychological background information
The RSC Case History includes a section for _______________, which is a list of documentation presented with the case by UNHCR.
Attachments
Match the following documents with their purpose in the RSC Case History:
Best Interest Determination (BID) = To identify the best resettlement options for refugee minors Best Interests Assessment (BIA) = To ensure the child's best interests are the foremost consideration Proof of Registration (POR) = To verify the applicant's registration with UNHCR
The RSC Case History is typically longer than the UNHCR Note documented claim.
False
What is the purpose of reviewing the Case History and persecution history during the PreScreen interview?
To allocate additional time to casework and pre-form filling, if applicable
Study Notes
PreScreen Interview Process
- RSC Austria conducts an in-person Introductory Meeting (for cases in Central Israel) or a phone briefing (for cases outside Central Israel or with special circumstances) to prepare applicants for the PreScreen Interview.
- The Intro Meeting includes an introduction to case processing procedures and provides each case with a blank Biodata Form for the applicant to complete before the Interview appointment with the RSC caseworker.
Scheduling PreScreen Interviews
- Schedule cases for PreScreen Interviews considering the following:
- Case Creation Date or Received Date
- Urgency Level
- Case Group
- Program Type (P-1/P-2/P-3/P-4)
- Prioritize cases with higher urgency (Level 1 or Level 2) and P-4 cases
- Create a PreScreen calendar, considering upcoming staff leaves and QC days, and a matrix mentioning the number of slots and appointment times based on the PreScreen calendar
Conducting PreScreen Interviews
- The RSC will greet applicants with a standard welcome speech and confirm that they received and read the Notice of Confidentiality.
- If the applicant did not receive the NoC or received it but had not read it, the RSC caseworker will review the NoC with the applicant over the phone.
- The RSC will ensure that all applicants are available and in a private space, and speak to all applicants on the case ages 13 and over.
- The RSC will verify the applicant's identity with biographical information.
Post-Interview Procedures
- Download and attach all documents sent by applicants via Whatsapp or email.
- Update the Collect Documentation Action Item to Document Received and enter a Contact Log entry.
- Add the case to an appropriate Pre-Travel Vetting Schedule in START and change the status of Lautenberg Specter Pre-Travel Vetting AI to Pre-Travel Interview Scheduled.
Special Requirements
- For cases with special requirements, add the Special Interview Arrangements Action Item (e.g., mobility limitations, minor languages/special interpreter, special transportation).
- For cases that did not attend the Intro Meeting, add the Schedule Action Item for PreScreen interview and assign it to the RSC Austria Israel.
Case-Level Information and Applicant-Level Information
- Case-Level Information includes: Active Applicants on the Case, Case Groups, Contact Log Entries, Case-level Supporting Documents, Case-level Tasks, Action Items, U.S. Ties, Expirations, and Scheduled Events
- Applicant-Level Information includes: Applicant Details, Biographical information, Case History, Addresses, Contact Information, Education, Employment, Organizations, Law Violations, Military Service, Languages, Travel history, Aliases, and Minor Questionnaire
Applicants Tab
- In the Applicants Tab, users can:
- See all Active applicants on the case and access their applicant records
- Collect Information from the applicants and check with the information contained in START
Pre-Vetting Interview
- During the pre-vetting interview, the following tasks are performed:
- Collect information from the applicants and check with the information contained in START
- Conduct Case Group Counseling for every case
- Ask every case if they have any family members in the program
- Add the Case Group Counseling Action Item to the case
- Update it with the decision and provide a short comment explaining the outcome
- Ask the applicants the questions included in the Pre-Vetting Questionnaire
- Fill out the questionnaire and save it
- Record any notable information in the appropriate section in START
Data Collection and Review
- Verify the following case-level details and statuses prior to the PreScreen Interview:
- Acceptance to Program Processing Stage Status = Completed Success
- PreScreen Processing Stage Status = Not Started or In Progress
- Case Availability = Active
- Case Status = New
- Relevant documents are in the case-level Supporting Documents tab
- P-2 Lautenberg, Specter, EV - RSC/RPC has completed Eligibility Review
- Review pending Action Items
- (Optional) Schedule Action Item with PreScreen Interview schedule type and a Status Not Started
Review of Referral or Application Data
- During the PreScreen Processing Stage, verify the information from the referral or application:
- Receive Date
- Case-Related Data
- Applicant Biodata
- Relatives of the Primary Applicant (PA) and spouse
- Specific needs assessment (if applicable)
- Additional remarks (if applicable)
- Attachments (if applicable)
Required Documents
- Ensure the following documents are attached:
- Death Certificate
- Birth Certificate
- Adoption/Custody Documents
- Organizational ID and Documents
- Medical Documents
- Immigration Status Documents
- Refugee Camp ID, UNHCR Proof of Registration, UNHCR Household document, UNHCR Mandate
- Religious Certificates (only for P-2 Lautenberg or Specter)
- UNHCR Medical Assessment Form (only if aiming to obtain Medical Expedite)
PreScreen Interview
- Perform the PreScreen Interview and collect complete and accurate applicant data
- Enter the data in START as specified in this Guide
- To the extent possible, RSCs will complete PreScreen in one interview
- During the PreScreen Interview, Caseworkers may need to defer the case to the referring agency
Case Separation and Travel
- If not traveling with Case XX, understand the possibility of permanent separation, where one case resettles and the other does not.
Resettlement Case Group
- Update the Action Item activity log comments if cases are no longer in a Travel Case Group.
- Update the Resettlement Case Group to the sub-type Same City Requested if applicable.
U.S. Tie
- If a case in a Resettlement - Same City Requested Case Group has a U.S.Tie, add it to all cases in the case group using the 'Add existing family member' on the Family Tree tab.
Supporting Documents Tab
- Supporting Documents tabs appear on the case-level, applicant-level, and Case Group-level screens.
- RSC uploads documents that pertain to the case as a whole or to more than one applicant to the case-level Supporting Documents tab.
- RSC uploads documents that pertain to a specific applicant to the applicant-level Supporting Documents tab.
- RSC uploads documents that pertain to all cases in a Case Group to the Case Group-level Supporting Documents tab.
- RSC only accepts and uploads primary documents (i.e., identification documents) into START.
- RSC must translate all non-English documents and upload them to START.
- RSC does not collect and re-upload documents already included in the referral documents (RRF, AOR, etc) unless the documents are unreadable or updated.
Document Requirements
- Documents necessary for the Pre-Vetting Interview for the Lautenberg program include:
- Passport copies (all pages for all case members, both current and old)
- Birth certificate for every individual on the case
- Military ID for all adults on the case who have done military service or the exemption ID if the applicant was exempted from military service
- Marriage and divorce certificates as applicable
- Death certificate if one of the applicants passes away
- U.S. Tie documentation
Pre-Vetting Interview
- During the initial phone call, confirm with applicants that their U.S. Tie is the one submitted in the RIF, paid C+M, and matches what is in START.
- If the UST is the same, continue and arrange a Pre-Vetting interview.
- If the UST is not the same, inform the applicant that changing UST may result in a significant delay to case processing.
Pre-Travel Interview Preparation
- Explain to applicants what information they need to prepare for their pre-travel interview, including U.S. Tie current address and family tree information including contacts and addresses.
- Document the required documents by adding a Collect Documentation Action Item with the documents the applicant needs to provide.
- Check if all applicants have a valid passport with a validity of 14 months or longer.
Pre-Travel Vetting Schedule
- Add the case to an appropriate Pre-Travel Vetting Schedule in START and change the status of Lautenberg Specter Pre-Travel Vetting AI to Pre-Travel Interview Scheduled.
- RSC Austria conducts the Pre-Travel Vetting Interview using a secure web-based video platform.
- Collect all biodata as outlined in this Processing Guide during the Pre-Travel Vetting Interview.
Case-Level Information and Applicant-Level Information
- Case-Level Information includes: Active Applicants on the Case, Case Groups, Contact Log Entries, Case-level Supporting Documents, Case-level Tasks, Action Items, U.S. Ties, Expirations, and Scheduled Events
- Applicant-Level Information includes: Applicant Details, Biographical information, Case History, Addresses, Contact Information, Education, Employment, Organizations, Law Violations, Military Service, Languages, Travel history, Aliases, and Minor Questionnaire
Applicants Tab
- In the Applicants Tab, users can:
- See all Active applicants on the case and access their applicant records
- Collect Information from the applicants and check with the information contained in START
Pre-Vetting Interview
- During the pre-vetting interview, the following tasks are performed:
- Collect information from the applicants and check with the information contained in START
- Conduct Case Group Counseling for every case
- Ask every case if they have any family members in the program
- Add the Case Group Counseling Action Item to the case
- Update it with the decision and provide a short comment explaining the outcome
- Ask the applicants the questions included in the Pre-Vetting Questionnaire
- Fill out the questionnaire and save it
- Record any notable information in the appropriate section in START
Data Collection and Review
- Verify the following case-level details and statuses prior to the PreScreen Interview:
- Acceptance to Program Processing Stage Status = Completed Success
- PreScreen Processing Stage Status = Not Started or In Progress
- Case Availability = Active
- Case Status = New
- Relevant documents are in the case-level Supporting Documents tab
- P-2 Lautenberg, Specter, EV - RSC/RPC has completed Eligibility Review
- Review pending Action Items
- (Optional) Schedule Action Item with PreScreen Interview schedule type and a Status Not Started
Review of Referral or Application Data
- During the PreScreen Processing Stage, verify the information from the referral or application:
- Receive Date
- Case-Related Data
- Applicant Biodata
- Relatives of the Primary Applicant (PA) and spouse
- Specific needs assessment (if applicable)
- Additional remarks (if applicable)
- Attachments (if applicable)
Required Documents
- Ensure the following documents are attached:
- Death Certificate
- Birth Certificate
- Adoption/Custody Documents
- Organizational ID and Documents
- Medical Documents
- Immigration Status Documents
- Refugee Camp ID, UNHCR Proof of Registration, UNHCR Household document, UNHCR Mandate
- Religious Certificates (only for P-2 Lautenberg or Specter)
- UNHCR Medical Assessment Form (only if aiming to obtain Medical Expedite)
PreScreen Interview
- Perform the PreScreen Interview and collect complete and accurate applicant data
- Enter the data in START as specified in this Guide
- To the extent possible, RSCs will complete PreScreen in one interview
- During the PreScreen Interview, Caseworkers may need to defer the case to the referring agency
This quiz covers the procedures for handling special cases in START, including mobility limitations, minor languages, and special transportation. It also reviews updating case composition and adding missing documents.
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