Podcast
Questions and Answers
What does the KIA Warranty provide assurance to customers about?
What does the KIA Warranty provide assurance to customers about?
- The quality of KIA products and services (correct)
- The legal protection for the document
- The ownership of the company
- The warranty reimbursement policies
Which of the following is NOT included in the sections mentioned in the document?
Which of the following is NOT included in the sections mentioned in the document?
- Service Campaign and Recall Procedures
- Customer Payment Policies (correct)
- New Vehicle Preparation and Delivery
- Out of Warranty (GOODWILL) Policies
What is one of the purposes of the Warranty Policy Statements?
What is one of the purposes of the Warranty Policy Statements?
- To describe the concept and definition of the KIA Warranty
- To explain the vehicle registration process
- To outline the warranty reimbursement policies (correct)
- To set guidelines for claim preparation procedures
What is emphasized in the section on Warranty Records Retention and Requirements?
What is emphasized in the section on Warranty Records Retention and Requirements?
What is the focus of the Warranty Operation Review Policy?
What is the focus of the Warranty Operation Review Policy?
What are Out of Warranty (GOODWILL) Policies primarily concerned with?
What are Out of Warranty (GOODWILL) Policies primarily concerned with?
What happens to warranty claims beyond 5 years from the date of claim payment?
What happens to warranty claims beyond 5 years from the date of claim payment?
What does the Distributor have to do regarding the Warranty Operation Review?
What does the Distributor have to do regarding the Warranty Operation Review?
What happens if any wrongness or mistake is found in the warranty documents during the review?
What happens if any wrongness or mistake is found in the warranty documents during the review?
What is the consequence for the Distributor if chargeback is issued from the Warranty Operation Review?
What is the consequence for the Distributor if chargeback is issued from the Warranty Operation Review?
What is the purpose of checking the after service operation and procedure during Warranty Operation Review?
What is the purpose of checking the after service operation and procedure during Warranty Operation Review?
Why is it important to check the warranty parts during Warranty Operation Review?
Why is it important to check the warranty parts during Warranty Operation Review?
What is the responsibility of the Expired Distributor when the Service Warranty Agreement expires?
What is the responsibility of the Expired Distributor when the Service Warranty Agreement expires?
Under the New Vehicle Limited Warranty, for how long does KIA provide warranty coverage for A/C Refrigerant?
Under the New Vehicle Limited Warranty, for how long does KIA provide warranty coverage for A/C Refrigerant?
Which of the following is NOT covered by the New Vehicle Limited Warranties according to the text?
Which of the following is NOT covered by the New Vehicle Limited Warranties according to the text?
What is the stock mileage limit specified in the Warranty Booklet for Basic Warranty?
What is the stock mileage limit specified in the Warranty Booklet for Basic Warranty?
For how long does the New Vehicle Limited Warranty provide coverage for Audio / AVN systems?
For how long does the New Vehicle Limited Warranty provide coverage for Audio / AVN systems?
What are examples of items NOT covered under the New Vehicle Limited Warranties according to the text?
What are examples of items NOT covered under the New Vehicle Limited Warranties according to the text?
What must be documented for reference in a Repair Order?
What must be documented for reference in a Repair Order?
Which of the following is required to be included in a Warranty Repair Order?
Which of the following is required to be included in a Warranty Repair Order?
What is a crucial part of the documentation for Warranty Records Retention and Requirements?
What is a crucial part of the documentation for Warranty Records Retention and Requirements?
What information should be retained for a Warranty Repair Order?
What information should be retained for a Warranty Repair Order?
Which item is NOT required in a Repair Order?
Which item is NOT required in a Repair Order?
What contributes to faster warranty payment and fewer returned claims?
What contributes to faster warranty payment and fewer returned claims?
What is covered by the Paint Limited Warranty mentioned in the text?
What is covered by the Paint Limited Warranty mentioned in the text?
What is NOT the owner's responsibility according to the text?
What is NOT the owner's responsibility according to the text?
What does the Anti-Perforation Limited Warranty cover?
What does the Anti-Perforation Limited Warranty cover?
Which situation would be considered a valid claim under the Paint Limited Warranty?
Which situation would be considered a valid claim under the Paint Limited Warranty?
What must owners provide to prove maintenance as part of their responsibility?
What must owners provide to prove maintenance as part of their responsibility?
Which aspect is covered under the Anti-Perforation Limited Warranty?
Which aspect is covered under the Anti-Perforation Limited Warranty?
