Service Warranty Agreement and Distributor Obligations Quiz

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What does the KIA Warranty provide assurance to customers about?

The quality of KIA products and services (correct)

The legal protection for the document

The ownership of the company

The warranty reimbursement policies

Which of the following is NOT included in the sections mentioned in the document?

Service Campaign and Recall Procedures

Customer Payment Policies (correct)

New Vehicle Preparation and Delivery

Out of Warranty (GOODWILL) Policies

What is one of the purposes of the Warranty Policy Statements?

To describe the concept and definition of the KIA Warranty

To explain the vehicle registration process

To outline the warranty reimbursement policies (correct)

To set guidelines for claim preparation procedures

What is emphasized in the section on Warranty Records Retention and Requirements?

The guidelines for keeping and maintaining warranty records Signup and view all the answers

What is the focus of the Warranty Operation Review Policy?

The evaluation of warranty claim validity Signup and view all the answers

What are Out of Warranty (GOODWILL) Policies primarily concerned with?

Handling warranty claims after the warranty period expires Signup and view all the answers

What happens to warranty claims beyond 5 years from the date of claim payment?

They are not subjected to be reviewed. Signup and view all the answers

What does the Distributor have to do regarding the Warranty Operation Review?

Conduct it every year for all Dealers in the network. Signup and view all the answers

What happens if any wrongness or mistake is found in the warranty documents during the review?

A chargeback is issued. Signup and view all the answers

What is the consequence for the Distributor if chargeback is issued from the Warranty Operation Review?

The Distributor accepts only 50% of the chargeback costs. Signup and view all the answers

What is the purpose of checking the after service operation and procedure during Warranty Operation Review?

To enhance correct operations and procedures. Signup and view all the answers

Why is it important to check the warranty parts during Warranty Operation Review?

To ensure insufficient and wrong presentations are made. Signup and view all the answers

What is the responsibility of the Expired Distributor when the Service Warranty Agreement expires?

Pay the expected cost for the rest of the additional warranty period to KIA or the new distributor. Signup and view all the answers

Under the New Vehicle Limited Warranty, for how long does KIA provide warranty coverage for A/C Refrigerant?

12 months Signup and view all the answers

Which of the following is NOT covered by the New Vehicle Limited Warranties according to the text?

Spark plug replacements Signup and view all the answers

What is the stock mileage limit specified in the Warranty Booklet for Basic Warranty?

240km Signup and view all the answers

For how long does the New Vehicle Limited Warranty provide coverage for Audio / AVN systems?

36 months Signup and view all the answers

What are examples of items NOT covered under the New Vehicle Limited Warranties according to the text?

Normal wear maintenance Signup and view all the answers

What must be documented for reference in a Repair Order?

Customer statement Signup and view all the answers

Which of the following is required to be included in a Warranty Repair Order?

VIN / Mileage Signup and view all the answers

What is a crucial part of the documentation for Warranty Records Retention and Requirements?

PWA number and type code Signup and view all the answers

What information should be retained for a Warranty Repair Order?

Labor OP code, quantity, and hours Signup and view all the answers

Which item is NOT required in a Repair Order?

First service date Signup and view all the answers

What contributes to faster warranty payment and fewer returned claims?

Customer statement in RO Signup and view all the answers

What is covered by the Paint Limited Warranty mentioned in the text?

Significant paint irregularities on the exterior Signup and view all the answers

What is NOT the owner's responsibility according to the text?

Physical appearance at the time of delivery Signup and view all the answers

What does the Anti-Perforation Limited Warranty cover?

Rust holes through body panels Signup and view all the answers

Which situation would be considered a valid claim under the Paint Limited Warranty?