Podcast
Questions and Answers
What is the key difference between an output and an outcome?
What is the key difference between an output and an outcome?
- An output is related to costs, while an outcome is related to risks.
- An output is intangible, while an outcome is tangible.
- An output is created by the service provider, while an outcome is the result for a stakeholder. (correct)
- An output is the desired result, while an outcome is the deliverable of an activity.
In the context of a service provider organisation, what does 'co-creation' refer to?
In the context of a service provider organisation, what does 'co-creation' refer to?
- Consumers providing input or activity in the service creation process. (correct)
- Service providers creating products based solely on internal decisions.
- Consumers receiving services without any involvement.
- Service providers outsourcing the creation of services to other organizations.
How is value created in a service according to the text?
How is value created in a service according to the text?
- When a service has more negative than positive effects.
- When a service eliminates all risks for the consumer.
- By having more positive than negative effects overall. (correct)
- By increasing costs for the consumer.
What role does a consumer play in risk reduction for a service provider organization?
What role does a consumer play in risk reduction for a service provider organization?
Which term describes 'what the service does' and whether it is fit for purpose?
Which term describes 'what the service does' and whether it is fit for purpose?
What does 'warranty' refer to in the context of a service?
What does 'warranty' refer to in the context of a service?
How do cost, risk, utility, and warranty contribute to a service's viability?
How do cost, risk, utility, and warranty contribute to a service's viability?
Why is it essential for a service provider organization to understand costs?
Why is it essential for a service provider organization to understand costs?
What is the primary focus of 'co-creation' in service provision?
What is the primary focus of 'co-creation' in service provision?
How do outputs contribute to outcomes in a service provider organization?
How do outputs contribute to outcomes in a service provider organization?
What is a product according to the text?
What is a product according to the text?
Which of the following is NOT mentioned as a resource for creating products?
Which of the following is NOT mentioned as a resource for creating products?
What does a service provider organization need to balance to deliver attractive services?
What does a service provider organization need to balance to deliver attractive services?
Why might consumers quickly stop using a free online banking service according to the text?
Why might consumers quickly stop using a free online banking service according to the text?
What is a service according to the text?
What is a service according to the text?
Why could free one-hour delivery for items ordered via a website be too costly according to the text?
Why could free one-hour delivery for items ordered via a website be too costly according to the text?
Which of the following is NOT an area that service provider organizations need to consider when delivering value?
Which of the following is NOT an area that service provider organizations need to consider when delivering value?
What must a product be designed to offer for a consumer, according to the text?
What must a product be designed to offer for a consumer, according to the text?
What does a service provide according to the text?
What does a service provide according to the text?
Why should service provider organizations balance various areas according to the text?
Why should service provider organizations balance various areas according to the text?
What aspect of a service provider organization's products is designed to offer value for a consumer?
What aspect of a service provider organization's products is designed to offer value for a consumer?
In the context of service provider organizations, what is the primary focus of balancing cost, risk, outputs, outcomes, utility, and warranty?
In the context of service provider organizations, what is the primary focus of balancing cost, risk, outputs, outcomes, utility, and warranty?
What does a service offer to facilitate outcomes that customers want to achieve?
What does a service offer to facilitate outcomes that customers want to achieve?
Why might a free online banking service be unattractive to consumers according to the text?
Why might a free online banking service be unattractive to consumers according to the text?
Which resource is NOT mentioned in the text as part of creating products within service provider organizations?
Which resource is NOT mentioned in the text as part of creating products within service provider organizations?
What is the primary focus of assessing 'utility' of a service?
What is the primary focus of assessing 'utility' of a service?
Why does a consumer's attitude to risk need to be understood by a service provider organization?
Why does a consumer's attitude to risk need to be understood by a service provider organization?
How does 'warranty' differ from 'utility' in a service?
How does 'warranty' differ from 'utility' in a service?
Why is co-creation considered important in the context of value creation for services?
Why is co-creation considered important in the context of value creation for services?
What is the critical aspect that differentiates an 'output' from an 'outcome' in a service provider organization?
What is the critical aspect that differentiates an 'output' from an 'outcome' in a service provider organization?