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Questions and Answers
Which of the following practices is essential for maintaining a good reputation in real estate?
What should you do if you notice incorrect information on a listing?
What behavior should be avoided in communications with other REALTORS®?
What is one way to ensure respect for the public when scheduling appointments?
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What should a REALTOR® do if they are delayed for an appointment?
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How should a REALTOR® handle the situation when showing an occupied home?
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Which principle emphasizes the importance of cultural awareness in professional courtesies?
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What is the appropriate action regarding property during showings if occupants are absent?
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What should a REALTOR® do when entering a property with pets?
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What is a guideline related to communication that REALTORS® should follow?
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Which action is NOT a recommended professional courtesy regarding clients of other brokers?
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What should a REALTOR® do regarding the presence of pets in a property?
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What is a major reason for REALTORS® to respond promptly to communications from other agents?
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Which of the following is NOT a guideline for respecting the seller's property?
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Why is it important for REALTORS® to notify the listing broker about inaccurate information on the listing?
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Which action demonstrates a lack of respect for other REALTORS® at open houses?
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What emphasis is placed on mutual respect in the real estate business?
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What should REALTORS® avoid in their communications with peers to maintain professionalism?
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What approach should REALTORS® take if they notice a listing has inaccurate information?
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How should keys be treated after showings?
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What is a best practice when showing a seller's property?
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Which of the following is a key aspect of professional courtesy when communicating with the public?
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What should a REALTOR® do if they must cancel an appointment?
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Which action demonstrates respect for property when showing a home?
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How should a REALTOR® handle the situation if there are pets in a property being shown?
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What is a recommended action when showing an occupied home?
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When should a REALTOR® leave a business card?
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Which practice is essential for maintaining privacy during property showings?
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Which practice ensures effective communication with clients and other REALTORS®?
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What should REALTORS® do to respect cultural differences during interactions?
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Which of the following reflects the principle of the Golden Rule in professional courtesy?
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REALTORS® should always communicate with all parties in a timely fashion.
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If an occupant is present during a showing, a REALTOR® may use the telephone without their permission.
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Leaving a business card is a required practice for REALTORS® after showings.
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REALTORS® should never allow unaccompanied access to property without permission.
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The Golden Rule states that one should do unto others as they would want them to do unto them.
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It is acceptable for REALTORS® to criticize property in the presence of the occupant.
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REALTORS® should always present a professional appearance.
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A REALTOR® can tell clients what they think instead of what they know.
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When showing a home, it is unnecessary to ring the doorbell or knock if the occupants are present.
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Communicating in jargon or slang is encouraged to impress clients.
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REALTORS® are allowed to eat and drink inside a seller's property during showings.
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It is acceptable for REALTORS® to use affectionate language in communications with peers.
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REALTORS® should respect sellers' instructions about photographing their properties.
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A REALTOR® should promptly respond to calls from other agents to maintain good relations.
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Real estate is considered a business where reputation has little impact on future dealings.
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When showing a property, REALTORS® must inform clients about any valuable items present.
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It is inappropriate to prospect at other REALTORS®' open houses.
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Providing inaccurate information about a listing is acceptable if it benefits the REALTOR®.
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It is recommended for REALTORS® to leave the seller's property exactly as they found it.
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REALTORS® should avoid returning keys promptly after showings.
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Study Notes
Respect for the Public
- Follow the Golden Rule: Treat others as you wish to be treated.
- Respond promptly to inquiries and requests.
- Schedule appointments and showings well in advance.
- Notify parties if appointments are delayed or canceled.
- Explain to the listing broker or occupant if a prospective buyer declines a showing of an occupied home.
- Communicate with all parties in a timely manner.
- Handle unexpected situations (e.g., pets) appropriately when entering a property.
- Leave a business card unless prohibited.
- Refrain from criticizing property in the occupant's presence.
- Inform occupants of your departure after showings.
- Always knock and announce yourself before entering an occupied home or any closed room.
- Maintain a professional appearance (attire and vehicle).
- Ask permission before using the occupant's phone or bathroom.
- Encourage other brokers' clients to contact their own agent for questions.
- Communicate clearly, avoiding jargon or slang.
- Show respect for cultural differences.
- Be courteous and respectful to everyone.
- Meet all deadlines.
- Only promise what you can deliver.
- Clearly identify yourself as a REALTOR® in all public interactions.
- Share factual information, not opinions.
Respect for Property
- Be responsible for all individuals you allow on listed property.
- Never allow buyers to enter unaccompanied.
- Keep the showing group together.
- Never grant unaccompanied access without permission.
- Obtain permission before entering, even with a lockbox key.
- Leave the property as found (lights, heating/cooling, drapes, etc.) when the occupant is absent; report any issues (e.g., vandalism) immediately to the listing broker.
- Be considerate of the seller's property. Do not allow eating, drinking, smoking, littering, use of bathing facilities, or pets unless instructed otherwise.
- Use sidewalks; remove shoes if weather necessitates entering the property.
- Respect sellers' instructions on photographing or videographing.
Respect for Peers
- Identify yourself as a REALTOR® in all interactions with other REALTORS®.
- Respond promptly and courteously to calls, faxes, and emails.
- Be mindful of large electronic files or lengthy faxes.
- Inform the listing broker of any apparent inaccuracies in listings.
- Share important property information (pets, security systems, seller presence).
- Show courtesy, trust, and respect to other real estate professionals.
- Avoid using endearments or denigrating language.
- Do not solicit business at other agents' open houses or similar events.
- Return keys promptly.
- Securely replace keys in the lockbox after showings.
- Recognize that mutual respect is crucial for success in the business.
- Understand that professional reputation is long-lasting and crucial for business success.
Respect for the Public
- Treat others as you wish to be treated (Golden Rule).
- Respond promptly to inquiries and requests.
- Schedule appointments and showings well in advance.
- Notify if appointments or showings are delayed or canceled.
- Explain to the listing broker or occupant if a prospective buyer declines viewing an occupied home.
- Communicate promptly with all parties involved.
- Handle unexpected situations, such as pets, appropriately when entering a property.
- Leave a business card unless prohibited.
- Refrain from criticizing the property in the occupant's presence.
- Inform occupants before leaving after showings.
- Always ring the doorbell or knock, and announce yourself loudly before entering an occupied home or closed room.
- Maintain a professional appearance; dress appropriately and drive a clean car.
- Ask permission before using the telephone or bathroom in occupied homes.
- Encourage clients of other brokers to direct questions to their agent.
- Communicate clearly; avoid jargon and slang.
- Be mindful of and respect cultural differences.
- Show courtesy and respect to everyone.
- Meet all deadlines.
- Only promise what you can deliver and keep your promises.
- Identify yourself as a REALTOR® and state your professional status when interacting with the public.
- Share factual information rather than opinions.
Respect for Property
- Be accountable for everyone you allow to enter the listed property.
- Never let buyers enter listed property without supervision.
- Keep all group members together during property showings.
- Do not allow unaccompanied access to property without permission.
- Only enter property with permission, even with a lockbox key or combination.
- Leave the property as you found it (lights, heating, cooling, drapes, etc.) when the occupant is absent; report any issues (e.g., vandalism) to the listing broker immediately.
- Be considerate of the seller's property; do not allow eating, drinking, smoking, littering, or use of bathing/sleeping facilities; do not bring pets. Leave as found unless instructed otherwise.
- Use sidewalks; remove shoes and boots if the weather is bad and entering the property.
- Respect the seller's instructions regarding photographing or videographing the property's interior or exterior.
Respect for Peers
- Identify yourself as a REALTOR® and state your professional status when interacting with other REALTORS®.
- Respond promptly and courteously to other agents' calls, faxes, and emails.
- Be mindful that large electronic files or lengthy faxes may inconvenience recipients.
- Inform the listing broker if listing information appears inaccurate.
- Share relevant property details, including the presence of pets, security systems, and seller's presence during showings.
- Show courtesy, trust, and respect to other real estate professionals.
- Avoid using endearments or denigrating language.
- Do not solicit business at other REALTORS®' open houses or similar events.
- Return keys promptly.
- Carefully replace keys in the lockbox after showings.
- Mutual respect is crucial for success in the business.
- Your actions today influence your reputation and business in the long term.
Respect for the Public
- Treat others as you wish to be treated (Golden Rule).
- Respond promptly to inquiries and requests.
- Schedule appointments and showings well in advance.
- Notify if appointments or showings are delayed or cancelled.
- Explain to the listing broker or occupant if a prospective buyer declines viewing an occupied home.
- Communicate promptly with all involved parties.
- Handle unexpected situations (e.g., pets) appropriately when entering a property.
- Leave a business card unless prohibited.
- Refrain from criticizing the property in the occupant's presence.
- Inform occupants before leaving after showings.
- Always ring the doorbell or knock, announcing yourself loudly before entering an occupied home or any closed room.
- Maintain a professional appearance at all times (appropriate attire, clean car).
- Ask permission before using the occupant's telephone or bathroom.
- Encourage clients of other brokers to contact their own agent.
- Communicate clearly, avoiding jargon or slang.
- Respect cultural differences.
- Show courtesy and respect to everyone.
- Meet all deadlines.
- Only make promises you can keep.
- Clearly identify yourself as a REALTOR® in all public interactions.
- Share only factual information, not personal opinions.
Respect for Property
- Be responsible for everyone entering listed property.
- Never allow buyers to enter unaccompanied.
- Keep the entire group together during showings.
- Never grant unaccompanied access without permission.
- Only enter with permission, even with a lockbox key.
- Leave the property as found (lights, heating, cooling, drapes) when the occupant is absent; report any issues (e.g., vandalism) to the listing broker.
- Be considerate of the seller's property; no eating, drinking, smoking, littering, or using bathing/sleeping facilities or bringing pets. Leave as found unless instructed otherwise.
- Use sidewalks; remove shoes/boots in bad weather.
- Adhere to sellers' instructions regarding photography/videography.
Respect for Peers
- Clearly identify yourself as a REALTOR® in all interactions with other REALTORS®.
- Respond promptly and courteously to calls, faxes, and emails.
- Be mindful of the burden large files or lengthy faxes can impose.
- Notify listing brokers of inaccuracies in listings.
- Share important property information (pets, security systems, seller presence).
- Show courtesy, trust, and respect to other real estate professionals.
- Avoid using endearments or denigrating language.
- Do not solicit business at others' open houses or similar events.
- Return keys promptly.
- Carefully replace keys in the lockbox.
- Mutual respect is crucial for success.
- Your actions today may affect your reputation and business for years to come.
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Description
Test your knowledge on the best practices and ethical standards in real estate transactions. This quiz covers essential rules for treating clients, occupants, and colleagues with respect and professionalism. Ensure you are well-versed in how to communicate effectively and handle various situations that may arise in property dealings.
