10 Questions
What is typically done in Phase 6 of cleaning a hotel guest room?
Vacuuming the room
Which of the following is NOT listed as a bedroom amenity in a hotel?
Shower cap
During which phase of cleaning a hotel guest room are the dirty linens stripped and the bed made up?
Phase 1
What is NOT an example of a bathroom amenity listed in the text?
Mini-fridge
When might an evening service or turndown service be needed in a hotel room?
"Do not Disturb" sign on the room
What is one of the key points to remember when cleaning a guest's room?
Clean from top down
What is NOT an expectation when cleaning hotel rooms for guests?
Cleaning thoroughly in one direction only
What is the importance of checking for damage or lost property during the cleaning process?
To report any damages to the hotel management
Why should housekeepers use the correct equipment and cleaning agents?
To ensure effective cleaning and sanitization
What is the benefit of cleaning from the farthest point out in a guest room?
Ensures thorough cleaning coverage
Study Notes
Cleaning a Guest Room
- Preparing rooms for guests in hotels requires thorough cleaning and sanitizing procedures to ensure cleanliness and a pleasant smell.
- Housekeepers are expected to complete a series of cleaning and sanitizing procedures within a given time frame.
Points to Remember When Doing Cleaning Service to a Guest's Room
- Clean in one direction to maintain cleanliness and efficiency
- Clean from top down to prevent dirt and dust from spreading
- Clean from farthest point out to maintain organization
- Check for damage, maintenance, or lost property
- Use correct equipment and cleaning agents to clean surfaces
Phases of Cleaning a Hotel Guest Room
- Phase 1: Opening windows, turning off air-conditioning, washing hands, and putting on protective gloves
- Phase 2: Emptying trash cans, stripping beds, and removing dirty linens
- Phase 3: Making up the bed
- Phase 4: Dusting surfaces, checking TV, air-conditioning, and lights
- Phase 5: Cleaning the bathroom
- Phase 6: Replacing hotel products, vacuuming, and checking the room
Bedroom and Bathroom Amenities in a Hotel
- Bedroom amenities: spacious bedrooms, premium mattresses, linens, duvet, pillows, clothes hanger, alarm clock, cordless telephone, high-speed internet, and mini-fridge
- Bathroom amenities: shampoo, conditioner, bath gel, lotion, toothbrush, hairbrush, shower cap, cotton swab, razor, shaving foam, and hair dryer
Learn about the correct cleaning and sanitizing procedures required for preparing hotel rooms for guests. This quiz covers the importance of cleanliness, efficiency, and time management in housekeeping.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
