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Proper Procedure for Cleaning a Guest Room

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Proper Procedure for Cleaning a Guest Room

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Questions and Answers

What is a key point to remember when cleaning a guest's room?

Clean in random directions

Check for damage before cleaning

Clean in one direction (correct)

Clean from bottom up

Why is it important to clean from top down when preparing rooms for guests?

To make the room smell better

To avoid missing spots (correct)

To prevent damaging surfaces

To save time

What should you do if you find something in a guest room that requires maintenance?

Leave it as it is

Ignore it and continue cleaning

Clean around it

Report it immediately (correct)

How should you approach cleaning a guest room with regards to damage or lost property?

Report immediately if something is damaged or lost Signup and view all the answers

What is an important aspect to consider when selecting cleaning equipment and agents for rooms?

Using correct equipment and cleaning agents Signup and view all the answers

Why is cleaning in one direction recommended when servicing guest rooms?

To ensure thoroughness and efficiency Signup and view all the answers

Which phase of cleaning a hotel guest room involves dusting all surfaces like bedside table, desk, chair, and TV?

Phase 4 Signup and view all the answers

What is the purpose of Phase 6 in cleaning a hotel guest room?

Replacing all free hotel products like brochures and mints Signup and view all the answers

Which type of towels are removed during Phase 2 of cleaning a hotel guest room?

Hand towels, face towels, and bath towels Signup and view all the answers

What are examples of bedroom amenities mentioned in the text?

High-definition flat screen televisions and mini-fridge Signup and view all the answers

What is an example of a bathroom amenity provided in hotels?

Hair dryer Signup and view all the answers

When might an evening service or turndown service be needed in a hotel?

For rooms with 'Do not Disturb' signs Signup and view all the answers