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Housekeeping Procedures in Hospitality Management

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Housekeeping Procedures in Hospitality Management

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Questions and Answers

What is the primary expectation of hotel guests regarding their rooms?

To have clean rooms that smell good (correct)

To have a great view from the room

To have luxurious amenities in the room

To have unlimited room service

What is emphasized as essential for housekeepers to efficiently perform their job?

Taking breaks frequently during cleaning

Completing cleaning tasks slowly but accurately

Interacting with guests more than cleaning

Completing cleaning tasks within a specified time frame (correct)

What stands out about the service at the 'Marina Hotel' according to the review?

The excellent service and cleanliness (correct)

The availability of a casino in the hotel

The variety of restaurants in the area

The hotel's proximity to the airport

What does the reviewer mention about the staff at the 'Marina Hotel'?

They greet courteously and are very friendly Signup and view all the answers

What is NOT mentioned as being available at the 'Marina Hotel'?

Free room upgrades Signup and view all the answers

Why is it important for housekeepers to know the right cleaning chemicals and equipment?

To ensure effective cleaning and sanitation Signup and view all the answers

What is the first phase of cleaning a hotel guest room?

Opening the windows and turning off the air-conditioning system Signup and view all the answers

Which is NOT listed as a bedroom amenity in a hotel?

Toothbrush Signup and view all the answers

What should be done after stripping the bed during the cleaning process?

Removal of dirty towels from the bathroom Signup and view all the answers

Which of these is NOT part of the bedroom amenities typically offered in a hotel?

Razor Signup and view all the answers

What is a common step in cleaning a hotel guest room?

Checking for damage and lost property Signup and view all the answers

Which of the following is NOT included in bathroom amenities provided by hotels?

Extra pillows Signup and view all the answers