Chapter 1

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What distinguishes projects from operations?

Projects are temporary and unique, while operations are ongoing and repetitive.

When does a project end?

When it meets its objectives

What is a typical outcome of an operation?

Setting up a computer network

How do projects differ in terms of size within an organization?

Projects vary in size and can involve different numbers of people

Which of the following is an example of a project outcome?

Running a presidential election campaign

In terms of duration, what differentiates a project from an operation?

Projects are short-term and have a defined end, while operations are continuous

What distinguishes a project from an operation?

Projects have a lifecycle, while operations are ongoing and repetitive.

How is a project described in terms of time?

Projects are temporary efforts with a start and finish.

What characterizes the outcome of a project?

The outcome is a temporary result with a unique product.

Why are projects often referred to as temporary endeavors?

Because projects have a defined beginning and end.

What defines the characteristics of operations?

Operations are ongoing and repetitive.

How does a project reach completion?

By creating the planned unique product or result.

What distinguishes a project from an operation?

Projects produce unique products or results, while operations perform ongoing tasks.

Which term is often used in place of 'product, service, or result' for brevity?

Product

What is the main characteristic that distinguishes an operation from a project?

Operations do not produce new products or have a clear end.

Why is it important to understand the difference between projects and operations?

To differentiate between ongoing tasks and unique outcomes.

What common characteristic do projects and operations share according to the text?

Both are managed through planning and control.

Which of the following is an example of an operation?

Running a customer support center

What does the project management office (PMO) in an organization primarily provide?

Centralized coordinated management for projects

Which knowledge area is responsible for obtaining the team to do the project work and lead and motivate them effectively?

Human resources

Which entity is responsible for identifying, authorizing, prioritizing, and managing projects, programs, and related work to achieve specific business objectives?

Portfolio managers

What is the main responsibility of the Integration knowledge area in project management?

Manage interdependencies among different processes from different knowledge areas

In an organization that runs individual projects, what type of office can it have according to the text?

Project management office

What distinguishes the project management office (PMO) from the program management office in an organization?

The type of projects undertaken

Which action is related to the Procurement knowledge area in project management?

Ensure that the right product is developed to satisfy project needs

Which role is primarily responsible for providing centralized support for managing projects and coordinating project activities effectively?

Project management office (PMO)

In project management, which knowledge area focuses on planning the schedule and ensuring the project is completed within the planned timeline?

Time

Which knowledge area is involved in planning the budget, tracking expenses, and ensuring the project stays within financial limits?

Cost

Who is responsible for the high-level management of a set of projects or programs?

Portfolio manager

Which individual is a stakeholder in a project if the project is part of a program?

Program manager

What function does the portfolio review board serve in project management?

Selects and rejects projects based on value and risks

Which stakeholder is responsible for governance and interface with the business strategy of an organization?

Portfolio managers

In project management, who typically consists of individuals with different subject matter expertise and skills?

Project management team

What is a key challenge faced by project managers in a functional organization as stated in the text?

Being held responsible for project results with limited authority

In a functional organization, who does a project manager typically report directly to?

Functional manager

What is a defining characteristic of a projectized organization as described in the text?

Project structure organized around projects

Why is networking and leadership emphasized for project managers in a functional organization?

To ensure good relationships with team members and functional managers

What is a common role designation for project management in a functional organization other than 'project manager'?

Project coordinator

In a projectized organization, what is the level of authority of a project manager?

Full authority over the project team

What type of organizational structure places project teams under the direct control of the project manager?

Projectized organization

What type of organization is a matrix organization closer to in terms of a project manager's authority?

Functional organization

Which of the following is a characteristic of a strong matrix organizational structure?

Closer to a projectized structure

What distinguishes a matrix organization from both functional and projectized organizations in terms of a project manager's authority?

Limited autonomy for the project manager

What is the primary responsibility of a project manager in a project?

Work with the team to achieve project objectives

Which of the following is NOT a potential manager that a project manager may report to?

Project sponsor

Why is effective communication crucial for a project manager?

To avoid project failure due to lack of proper communication

In terms of communication, which approach should a project manager take when engaging with software developers?

Avoid detailed technical discussions

How should a project manager adapt their communication style when engaging with executives and marketing personnel?

Tailor communication by avoiding technical jargon and marketing lingo

What is the level of project manager's authority in a functional organizational structure?

None to little

In a matrix organizational structure, who controls the project budget?

Functional manager

What is the project manager's role in a projectized organizational structure?

Full-time

In a weak matrix organizational structure, what is the role of the project manager?

Coordinator or expediter

Who may have considerable authority in a strong matrix organization?

Project manager

Which organizational structure provides limited to high authority for the project manager?

Matrix

What is the level of project management administrative staff in a projectized organizational structure?

Full-time

Which organizational structure provides limited to little authority for the project manager according to the text?

Functional

What is the role of a project manager in a functional organizational structure?

Coordinator or expediter

Who controls the resource availability in a projectized organizational structure?

Project manager

Which knowledge area is responsible for managing interdependencies among different processes belonging to different knowledge areas?

Integration

What is the primary role of a project manager in ensuring the project stays within budget?

Cost

Who is primarily responsible for generating and distributing the required project information to stakeholders in project management?

Communications

What is the key responsibility of a project manager concerning leading and motivating the team effectively?

Human resources

In project management, which knowledge area focuses on obtaining the team to do the project work efficiently and effectively?

Human resources

Who performs high-level governance of a set of projects or programs and interfaces between projects/programs and the business strategy of the organization?

Portfolio manager

In a project team, which individual is responsible for planning, executing, and closing the project?

Project manager

What committee selects and rejects projects by reviewing them based on factors such as project value, return on investment, and risks involved?

Portfolio review board

Which individual would be considered a stakeholder in a project if the project is part of a program?

Program manager

Which entity provides centralized support for managing projects and coordinating project activities effectively?

Project management office (PMO)

In a projectized organization, what level of authority does the project manager have over the project team?

Full authority

What is a defining attribute of a project manager's role in a functional organization?

Part-time role

Which type of organizational structure is characterized by a project team with members from different functional departments?

Matrix organization

In a functional organization, who does the project manager report directly to?

Functional manager

What is a key factor contributing to the frustration of project managers in functional organizations?

Limited authority over resource assignments

Who typically has full-time administrative staff available to assist with the project in a projectized organization?

Project manager

What distinguishes a projectized organization from a functional organization in terms of structure?

Resources devoted to projects

What characterizes the level of authority of a project manager in a strong matrix organizational structure?

Full authority

What is the primary role of a portfolio review board in project management?

Approving and prioritizing projects

What is the primary purpose of a Portfolio Review Board in project management?

Identify, authorize, and prioritize projects

What is the primary role of the project management office (PMO) in an organization?

Providing centralized support for projects and coordinating project activities

Who is responsible for identifying, authorizing, prioritizing, and managing projects, programs, and related work to achieve specific business objectives?

Portfolio managers

Which entity is responsible for the high-level management of a set of projects or programs within an organization?

Project management office (PMO)

What distinguishes the project management office (PMO) from the program management office in an organization?

Level of control over individual projects

What is a defining characteristic of a portfolio as described in the text?

Coordinated management of projects, programs, and related work

What is the main responsibility of a project manager as described in the text?

Working with team members to achieve project objectives

Who may a project manager report to in terms of organizational structure?

Functional manager or executive

What is a key skill required for a project manager to effectively communicate with various stakeholders?

Wearing different communication hats as needed

What function does the Project Management Office (PMO) primarily provide?

Providing centralized support for managing projects

Who typically consists of individuals with different subject matter expertise and skills in a project?

The project team members

What is the primary difference in the role of a project manager between a functional and a projectized organizational structure?

Part-time vs. full-time involvement

In a weak matrix organizational structure, what best characterizes the role of a project manager?

Coordinator or expediter

Which organizational structure provides limited to high authority for the project manager?

Matrix

What best characterizes the administrative staff level in a projectized organizational structure?

Full-time

In a strong matrix organizational structure, who may have considerable authority?

Project manager

Which type of office is responsible for providing centralized support for managing projects and coordinating project activities effectively?

Project management office (PMO)

In terms of budget control, who controls the resource availability in a projectized organizational structure?

Project manager

What is a key function of the Portfolio Review Board in an organization?

Identifying, authorizing, prioritizing, and managing projects and programs to achieve business objectives

What distinguishes the Project Management Office (PMO) from the Program Management Office in an organization?

Providing centralized support for projects and coordinating activities effectively

A project management office (PMO) is responsible for providing decentralized management support for projects in an organization.

False

Portfolio management involves managing one or more portfolios to achieve business objectives in the strategic plan of an organization.

True

A program management office is required in every organization, regardless of whether they run individual projects or programs.

False

Project managers in a projectized organization typically have limited authority over the project team.

False

Portfolio Review Board's primary role in an organization is to review and approve individual project budgets.

False

The project team consists of the project manager, project management team, and individuals performing the work of the project.

True

The program manager is a stakeholder in a project only if the project is not part of a program.

False

Portfolio review board selects and rejects projects based on factors like project value, return on investment, and risks involved.

True

Functional managers have varying levels of authority based on their position in the hierarchy and organizational structure.

True

The Project Management Office (PMO) is the same as the Program Management Office in an organization.

False

Project managers are responsible for identifying, authorizing, prioritizing, and managing projects.

True

A Portfolio Review Board is responsible for high-level governance of a set of projects or programs within an organization.

True

Program managers lead and motivate the project team effectively to ensure project success.

False

Project Management Office (PMO) primarily provides centralized support for managing projects and coordinating project activities effectively.

True

Project team members play a key role in reporting performance information to stakeholders.

True

A project manager in a functional organization has full authority over resource assignments and team members.

False

Project managers in functional organizations are often frustrated due to their limited authority and control over project activities.

True

Networking and leadership play a crucial role in the success of a project manager in a functional organization.

True

In a projectized organization, the structure is centered around functional departments.

False

Project managers in functional organizations may be referred to as project coordinators or team leaders.

True

The project team members are not needed to perform the project work.

False

Managing stakeholder expectations involves staying on the same page with stakeholders.

True

The program management office (PMO) is responsible for providing support to program managers managing programs and unrelated projects.

True

The Project Management Office (PMO) primarily provides decentralized support for managing projects.

False

A project manager is responsible for executing the project, but not for planning or closing it.

False

Portfolio managers are responsible for high-level management of a set of projects or programs.

True

Portfolio managers and the portfolio review board are primarily responsible for managing individual projects within a program.

False

Program managers primarily provide support at a project level rather than managing multiple projects.

False

A project team is responsible for managing a set of related projects in a coordinated fashion to achieve strategic goals.

False

The project management office (PMO) is responsible for providing centralized support to project managers managing unrelated projects.

True

The project management team decides which processes need to be used in a given project.

True

Project managers in functional organizations have full authority over the project team.

False

The primary role of the Project Management Office (PMO) is to provide centralized support for managing projects and coordinating project activities effectively.

True

Portfolio managers are primarily responsible for managing individual projects.

False

Project managers report to the Portfolio Review Board in terms of organizational structure.

False

Program managers focus on overseeing individual projects within a program.

False

Project managers have full authority over resource availability in a projectized organizational structure.

True

The primary purpose of a Portfolio Review Board is to manage interdependencies among different processes belonging to different knowledge areas.

False

The main responsibility of the Integration knowledge area is to plan the budget, track expenses, and ensure the project stays within financial limits.

False

Project managers in a matrix organizational structure have limited authority over the project team.

True

Study Notes

  • Projects are distinct from operations as they are temporary and unique, with projects ending once objectives are met, while operations continue to new objectives.
  • Projects can vary in size and involve individuals or teams, with examples such as constructing the Eiffel Tower or running a presidential election campaign.
  • Both projects and operations require resources, are managed, and are constrained to limited resources.
  • A project is a temporary effort with a defined start and finish to create a unique product, service, or result.
  • Project stakeholders include the project manager, project management team, program manager, portfolio managers, functional managers, and operational management.
  • In a functional organization, project managers face challenges due to limited authority over resources, team members, and reporting directly to functional managers.
  • In a projectized organization, the structure is organized around projects, with project managers having full authority over the project team and administrative support.
  • Matrix organizations have a structure where projects are run by a project team with members from different functional departments, falling between functional and projectized organizations in terms of authority.

Explore the differences between projects and operations based on their definitions and objectives in the context of project management. Understand why projects are temporary and unique, while operations are ongoing and repetitive.

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