Pharmaceutical Care and Pharmacy Services

Defined as a responsibility for managing a patient's drug therapy to resolve current problems and prevent future related health problems
Five domains related to pharmaceutical care:
- Risk management
  - Report adverse drug events to local health authorities
  - Document therapeutic interventions and activities
  - Obtain over-the-counter medication therapy
  - Calculate dosage for drugs with narrow therapeutic index and special populations
- Patient-centered care delivery
  - Provide services directed to the patient, considering social and economic circumstances
  - Promote patient wellness
  - Monitor patient health through maintaining caring and friendly relationships
  - Counsel patients on new and refill medications
- Disease and medication therapy management
  - Provide services directed to medication therapeutic plan
  - Provide information to patients on how to deal with a disease
  - Review medication treatment plan and deal with medical errors

Management: the process of bringing all resources together to reach organizational goals
Leadership: the ability to guide, inspire, and direct others to execute the managerial plan
Five management functions:
- Forecast and plan
- Organize, coordinate, and staff
- Direct and control
- Evaluate
14 principles that define management functions:
- Specialization
- Authority with corresponding responsibility
- Discipline
- Unity of command
- Unity of direction
- Subordination of individual interest to general interest
- Remuneration of staff
- Centralization
- Line of authority
- Order
- Equity
- Stability of tenure
- Initiative
- Esprit de corps

Directing: manager should direct employees to perform efficiently to reach organizational goals
Requires good communication, leadership, and motivation skills

Establishing relationships among different departments to pull in the direction of organizational objectives
Basic features:
- Continuous process
- Orderly arrangements
- Secure unity of action towards organizational objectives

Ensuring that performances are consistent with organizational goals
Controlling involves:
- Measurement of performance against settled goals
- Identification of deviations from goals
- Corrective action for deviations

Defined as a long-term planning process to select an organization's goals, policies, objectives, strategies, and use of resources
Two types of strategic planning:
- Reactive planning
- Proactive planning
Vision, mission, and strategy:
- Vision: what the organization wants to be in the future
- Mission: the purpose of the company
- Strategy: how to reach the vision

A written document that describes the current status, expected needs, and projected results of a new business
Includes project, marketing, research, financing, and timetable
Main purpose: to provide investors a clear description of the new business
7 points to avoid in a business plan:
- Plan is too short
- Plan is poorly prepared
- No clear statement of team members' qualifications
- Financial projections are unreasonably optimistic
- Unclear why customers will be interested in the service or product
- Unclear where and how the product will be produced in large quantities
- Executive summary is too long and does not get the point directly

10 Questions