Podcast
Questions and Answers
Which of the following personality traits is associated with high job performance according to meta-analyses?
Which of the following personality traits is associated with high job performance according to meta-analyses?
What behavior is defined as helping subordinates achieve goal attainment?
What behavior is defined as helping subordinates achieve goal attainment?
How does person-job fit impact job performance?
How does person-job fit impact job performance?
Which personality type is classified as a 'doer' according to Holland's Occupational Types?
Which personality type is classified as a 'doer' according to Holland's Occupational Types?
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What does the 'Agreeableness' trait in the Big Five model refer to?
What does the 'Agreeableness' trait in the Big Five model refer to?
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Which of the following pairs cognitive styles in the Myers-Briggs Type Indicator?
Which of the following pairs cognitive styles in the Myers-Briggs Type Indicator?
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What component is NOT related to dependability?
What component is NOT related to dependability?
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Which personality type in Holland's categories primarily involves helping others?
Which personality type in Holland's categories primarily involves helping others?
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What does Fundamental Attribution Error describe?
What does Fundamental Attribution Error describe?
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Which bias reflects the tendency to perceive someone more positively based on similarity?
Which bias reflects the tendency to perceive someone more positively based on similarity?
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How does Self-Serving Bias typically manifest in behavior attribution?
How does Self-Serving Bias typically manifest in behavior attribution?
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What is the main concept of Selective Perception?
What is the main concept of Selective Perception?
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In what way does the Contrast Effect influence perception?
In what way does the Contrast Effect influence perception?
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What does the Halo/Horn Effect involve?
What does the Halo/Horn Effect involve?
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Which term refers to the tendency for someone to behave in a way that aligns with others' perceptions of them?
Which term refers to the tendency for someone to behave in a way that aligns with others' perceptions of them?
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In the context of supervisor-subordinate relationships, what does Support involve?
In the context of supervisor-subordinate relationships, what does Support involve?
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Which of the following best describes terminal values?
Which of the following best describes terminal values?
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How do Hofstede's dimensions of national values categorize power distance?
How do Hofstede's dimensions of national values categorize power distance?
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What does the term 'instrumental values' refer to?
What does the term 'instrumental values' refer to?
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What do citizens in a low uncertainty avoidance culture typically exhibit?
What do citizens in a low uncertainty avoidance culture typically exhibit?
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What are the three main components of motivation as defined in the content?
What are the three main components of motivation as defined in the content?
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Which theory asserts that people are motivated by the prospect of achieving goals?
Which theory asserts that people are motivated by the prospect of achieving goals?
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In the context of Hofstede's dimensions, what does 'collectivism' imply?
In the context of Hofstede's dimensions, what does 'collectivism' imply?
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Positive affectivity refers to:
Positive affectivity refers to:
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Which statement correctly describes affect?
Which statement correctly describes affect?
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Which of the following is NOT one of the five needs in the Hierarchy of Needs Theory?
Which of the following is NOT one of the five needs in the Hierarchy of Needs Theory?
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What would a society with high masculinity values generally support?
What would a society with high masculinity values generally support?
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Which type of operant conditioning is associated with increasing a behavior through a positive stimulus?
Which type of operant conditioning is associated with increasing a behavior through a positive stimulus?
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Short-term orientation in a culture indicates
Short-term orientation in a culture indicates
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What is emotional contagion?
What is emotional contagion?
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What is the difference between surface acting and deep acting?
What is the difference between surface acting and deep acting?
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What is meant by a display rule?
What is meant by a display rule?
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Excessive emotional labor is likely to result in what consequence?
Excessive emotional labor is likely to result in what consequence?
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What does emotional intelligence involve?
What does emotional intelligence involve?
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In the Job Characteristics Model, which component relates to feeling personally accountable for work outcomes?
In the Job Characteristics Model, which component relates to feeling personally accountable for work outcomes?
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What is the affective events theory primarily concerned with?
What is the affective events theory primarily concerned with?
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Which of the following best describes 'felt emotion'?
Which of the following best describes 'felt emotion'?
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What does the Self-Serving Bias primarily involve when analyzing one's behavior?
What does the Self-Serving Bias primarily involve when analyzing one's behavior?
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How does the First Impression Error affect later assessments of a person?
How does the First Impression Error affect later assessments of a person?
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What impact does the Halo/Horn Effect have on perceptions of individuals?
What impact does the Halo/Horn Effect have on perceptions of individuals?
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The Similar to Me Effect is primarily influenced by what factor?
The Similar to Me Effect is primarily influenced by what factor?
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In the Job Characteristics Model, what does 'experienced meaningfulness of the work' indicate?
In the Job Characteristics Model, what does 'experienced meaningfulness of the work' indicate?
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What is a characteristic outcome of Fundamental Attribution Error in judging others' behaviors?
What is a characteristic outcome of Fundamental Attribution Error in judging others' behaviors?
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In what way does Selective Perception limit an individual's understanding?
In what way does Selective Perception limit an individual's understanding?
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Which bias results from the tendency to judge others based on the behavior of people previously encountered?
Which bias results from the tendency to judge others based on the behavior of people previously encountered?
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Which aspect of motivation refers to the duration of effort a person exerts toward achieving a goal?
Which aspect of motivation refers to the duration of effort a person exerts toward achieving a goal?
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Which Perceptual Bias involves interpreting a person’s behavior in line with one's perceptions, potentially leading to a self-fulfilling outcome?
Which Perceptual Bias involves interpreting a person’s behavior in line with one's perceptions, potentially leading to a self-fulfilling outcome?
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Which category in Holland's Occupational Types does 'persuader' belong to?
Which category in Holland's Occupational Types does 'persuader' belong to?
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What is the primary concept behind Goal Setting Theory regarding achievement?
What is the primary concept behind Goal Setting Theory regarding achievement?
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Which of the following components does NOT belong to the Four Types of Operant Conditioning?
Which of the following components does NOT belong to the Four Types of Operant Conditioning?
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Which characteristic is NOT a component of personality definition?
Which characteristic is NOT a component of personality definition?
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What are the implications of higher conscientiousness in the workplace?
What are the implications of higher conscientiousness in the workplace?
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Which theory emphasizes that people are motivated by their inputs and expected outcomes?
Which theory emphasizes that people are motivated by their inputs and expected outcomes?
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Which personality trait is associated with emotional stability?
Which personality trait is associated with emotional stability?
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Which component does NOT play a role in defining dependability in subordinates?
Which component does NOT play a role in defining dependability in subordinates?
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What is the main benefit of a high person-job fit?
What is the main benefit of a high person-job fit?
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In Rokeach's theory, what do terminal values specifically represent?
In Rokeach's theory, what do terminal values specifically represent?
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In the context of the Big Five, what does 'openness to experience' generally involve?
In the context of the Big Five, what does 'openness to experience' generally involve?
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Which statement correctly describes the relationship between values and emotional responses?
Which statement correctly describes the relationship between values and emotional responses?
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Which of the following is a characteristic of the 'conventional' personality type?
Which of the following is a characteristic of the 'conventional' personality type?
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What does the term 'instrumental values' refer to in the context of Rokeach's theory?
What does the term 'instrumental values' refer to in the context of Rokeach's theory?
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What does 'general satisfactoriness' assess in a subordinate?
What does 'general satisfactoriness' assess in a subordinate?
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Which Myers-Briggs dichotomy focuses on decision-making preferences?
Which Myers-Briggs dichotomy focuses on decision-making preferences?
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In Hofstede's dimensions, a culture characterized by high collectivism would likely emphasize which of the following?
In Hofstede's dimensions, a culture characterized by high collectivism would likely emphasize which of the following?
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Which of the following best describes the affective state known as affect?
Which of the following best describes the affective state known as affect?
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What does a 'display rule' refer to in a professional setting?
What does a 'display rule' refer to in a professional setting?
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Which statement best defines positive affectivity?
Which statement best defines positive affectivity?
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Which of the following is NOT one of the six dimensions categorized by Hofstede's theory?
Which of the following is NOT one of the six dimensions categorized by Hofstede's theory?
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Which dimension in Hofstede's theory refers to the extent citizens accept unequal distributions of power?
Which dimension in Hofstede's theory refers to the extent citizens accept unequal distributions of power?
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What is the implication of a high score in the femininity-masculinity dimension in Hofstede's theory?
What is the implication of a high score in the femininity-masculinity dimension in Hofstede's theory?
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What is the primary difference between surface acting and deep acting?
What is the primary difference between surface acting and deep acting?
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Which factor is NOT a component of emotional intelligence?
Which factor is NOT a component of emotional intelligence?
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How does excessive emotional labor primarily affect individuals in the workplace?
How does excessive emotional labor primarily affect individuals in the workplace?
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What is emotional contagion most related to?
What is emotional contagion most related to?
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What distinguishes emotions from moods in the context of affect?
What distinguishes emotions from moods in the context of affect?
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Within Hofstede's dimensions, the degree to which a society engages in long-term planning versus short-term results is categorized as which dimension?
Within Hofstede's dimensions, the degree to which a society engages in long-term planning versus short-term results is categorized as which dimension?
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What effect does deep acting have on felt emotions?
What effect does deep acting have on felt emotions?
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The concept of 'daily uplifts' is associated with which theory?
The concept of 'daily uplifts' is associated with which theory?
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Which aspect of emotional intelligence involves managing one's own emotions?
Which aspect of emotional intelligence involves managing one's own emotions?
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What does emotional labor require from employees?
What does emotional labor require from employees?
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What perception bias leads individuals to attribute their failures to external factors instead of self-factors?
What perception bias leads individuals to attribute their failures to external factors instead of self-factors?
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Which bias involves a person's initial perception of someone affecting their subsequent judgments about that person?
Which bias involves a person's initial perception of someone affecting their subsequent judgments about that person?
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How does the Contrast Effect influence an individual's perception during evaluations?
How does the Contrast Effect influence an individual's perception during evaluations?
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Which of the following best describes the Similar to Me Effect?
Which of the following best describes the Similar to Me Effect?
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What is the primary outcome of the Self-Fulfilling Prophecy bias in a workplace setting?
What is the primary outcome of the Self-Fulfilling Prophecy bias in a workplace setting?
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What is the primary difference between surface acting and deep acting in emotional labor?
What is the primary difference between surface acting and deep acting in emotional labor?
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Which of the following best describes emotional intelligence?
Which of the following best describes emotional intelligence?
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In Affective Events Theory, what is meant by 'daily uplifts'?
In Affective Events Theory, what is meant by 'daily uplifts'?
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What defines a display rule in the context of emotional labor?
What defines a display rule in the context of emotional labor?
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What is the consequence of excessive emotional labor?
What is the consequence of excessive emotional labor?
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How is the concept of personality defined?
How is the concept of personality defined?
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What is a direct effect of higher conscientiousness in the workplace?
What is a direct effect of higher conscientiousness in the workplace?
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Which category in Holland's Occupational Types is a thinker associated with?
Which category in Holland's Occupational Types is a thinker associated with?
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What is the implication of person-job fit on workplace behavior?
What is the implication of person-job fit on workplace behavior?
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What does the Big Five personality trait of neuroticism indicate?
What does the Big Five personality trait of neuroticism indicate?
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Which of the following is a key characteristic of the agreeableness trait in the Big Five model?
Which of the following is a key characteristic of the agreeableness trait in the Big Five model?
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Which Myers-Briggs dichotomy describes preference for structured planning versus flexibility?
Which Myers-Briggs dichotomy describes preference for structured planning versus flexibility?
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What is an example of a terminal value?
What is an example of a terminal value?
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In Hofstede's dimensions, high power distance reflects which of the following?
In Hofstede's dimensions, high power distance reflects which of the following?
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Which dimension of Hofstede's theory deals with the extent to which individuals prioritize short-term versus long-term goals?
Which dimension of Hofstede's theory deals with the extent to which individuals prioritize short-term versus long-term goals?
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What do instrumental values primarily reflect?
What do instrumental values primarily reflect?
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Which of the following describes a characteristic of a high-indulgence culture?
Which of the following describes a characteristic of a high-indulgence culture?
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What aspect of affect is primarily concerned with feelings that are more enduring and less intense than emotions?
What aspect of affect is primarily concerned with feelings that are more enduring and less intense than emotions?
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Which term describes the acceptance of traditional gender roles within a high masculinity culture?
Which term describes the acceptance of traditional gender roles within a high masculinity culture?
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In Rokeach's theory, what do terminal values represent?
In Rokeach's theory, what do terminal values represent?
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Which category of values reflects how individuals believe they must behave to achieve their desired end-states?
Which category of values reflects how individuals believe they must behave to achieve their desired end-states?
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What is a characteristic feature of low uncertainty avoidance cultures?
What is a characteristic feature of low uncertainty avoidance cultures?
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Study Notes
Personality Traits and Job Performance
- Conscientiousness is a personality trait associated with high job performance.
Helping Behavior
- Supportive behavior is defined as actions taken to aid subordinates in achieving their goals.
Person-Job Fit and Performance
- Person-job fit refers to the compatibility between an individual's traits and the demands of a job.
- A strong person-job fit generally leads to higher job performance, job satisfaction, and reduced turnover.
Holland's Occupational Types
- Realistic personality type is characterized as a 'doer' in Holland's Occupational Types.
Big Five Model
- The Big Five model of personality includes Agreeableness, which refers to traits like cooperation, trust, and empathy.
Myers-Briggs Type Indicator
- Thinking vs. Feeling is a cognitive style pairing in the Myers-Briggs Type Indicator.
Dependability
- Emotional stability is not a component of dependability.
Holland's Occupational Types - Social Personality Type
- The Social personality type, according to Holland's categories, primarily focuses on helping others.
Fundamental Attribution Error
- Fundamental Attribution Error describes the tendency to overestimate the influence of internal factors and underestimate external factors when explaining someone's behavior.
Perceptual Bias
- Similarity Effect reflects the tendency to view someone more favorably based on shared characteristics.
- Self-Serving Bias often manifests in blaming external factors for failures while attributing success to internal factors.
- Selective Perception involves focusing on information that aligns with pre-existing beliefs and disregarding contradictory evidence.
- Contrast Effect influences perception by comparing a person to others recently encountered, leading to a distorted judgment.
- Halo/Horn Effect occurs when a single positive or negative trait influences the perception of other traits, leading to a biased evaluation.
- Self-Fulfilling Prophecy occurs when someone behaves in a way that aligns with others' expectations of them.
Supervisor-Subordinate Relationship
- Support in a supervisor-subordinate relationship refers to the provision of assistance, resources, and encouragement by the supervisor.
Values
- Terminal values represent desired end states, such as happiness, security, and freedom.
- Hofstede's power distance dimension categorizes societies based on how equally power is distributed among citizens.
- Instrumental values represent desired behaviors or modes of conduct, such as honesty, responsibility, and ambition.
- Individuals in low uncertainty avoidance cultures are generally more adaptable to change and ambiguity.
Motivation
- Motivation has three main components: direction (choosing what to pursue), intensity (effort applied), and persistence (continued effort).
- Goal Setting Theory states that people are motivated by the prospect of attaining specific, challenging goals.
- Collectivism in Hofstede's dimensions implies that people prioritize the needs of the group over individual needs.
Affect
- Positive affectivity refers to a tendency to experience positive emotions and engage in optimistic thinking.
- Affect encompasses a broad range of feelings, including emotions, moods, and attitudes.
Cultural Values
- Societies with high masculinity values generally place a high emphasis on achievement, assertiveness, and competition.
Hierarchy of Needs Theory
- Safety needs are not part of the five needs in the Hierarchy of Needs Theory.
Operant Conditioning
- Positive reinforcement is the type of operant conditioning associated with increasing a behavior through positive stimuli.
Short-Term Orientation
- Short-term orientation in a culture indicates a focus on immediate gratification and traditions over long-term planning and future-oriented goals.
Emotional Contagion
- Emotional contagion refers to the spread of emotions from one person to another.
Emotional Labor
- Surface acting involves pretending to feel a certain emotion, while deep acting involves attempting to actually feel the desired emotion.
- Display rules are informal guidelines within a culture that determine appropriate emotional expression in various situations.
- Excessive emotional labor may lead to burnout, emotional exhaustion, and stress.
Emotional Intelligence
- Emotional intelligence involves understanding, managing, and utilizing emotions effectively.
Job Characteristics Model
- Autonomy in the Job Characteristics Model refers to feeling personally accountable for work outcomes.
Affective Events Theory
- Affective Events Theory primarily focuses on how workplace events trigger emotional reactions that affect job satisfaction, behavior, and performance.
Felt Emotion
- Felt emotion refers to the actual experience of an emotion, as opposed to a displayed emotion.
### Perceptual Bias
- Self-Serving Bias primarily involves attributing success to internal factors and failures to external factors when analyzing one's behavior.
- First Impression Error influences later assessments of a person based on the initial impression, leading to a distorted evaluation.
- Halo/Horn Effect influences perceptions of individuals based on a single feature, leading to a biased assessment of other aspects.
Job Characteristics Model - Experienced Meaningfulness
- Experienced meaningfulness of the work refers to the feeling that the work is valuable and contributes to something larger than oneself.
### Similar to Me Effect
- Similar to Me Effect is primarily influenced by the degree of perceived similarity between individuals.
Perceptual Bias - Self-Fulfilling Prophecy
- Self-Fulfilling Prophecy is a type of perceptual bias where a person's behavior is influenced by expectations, leading to a self-fulfilling outcome.
### Holland's Occupational Types - Persuader
- Enterprising is the category in Holland's Occupational Types where 'persuader' belongs.
Goal Setting Theory
- Goal Setting Theory emphasizes the importance of specific, challenging, and attainable goals in motivating individuals towards achievement.
Operant Conditioning
- Punishment is a component of the Four Types of Operant Conditioning.
Personality
- Cognitive ability is not a component of personality definition.
Conscientiousness
- Higher conscientiousness in the workplace often leads to increased productivity, organizational commitment, and lower absentee rates.
### Equity Theory
- Equity Theory emphasizes that individuals are motivated by comparing their inputs and outcomes to those of others.
### Neuroticism
- Neuroticism is the personality trait associated with emotional stability.
### Dependability
- Intelligence is NOT a crucial factor in defining dependability in subordinates.
### Person-Job Fit
- The most significant benefit of a high person-job fit is increased job satisfaction.
Rokeach's Theory
- Terminal values in Rokeach’s theory represent ultimate goals, such as happiness, security, and freedom.
Big Five Model - Openness to Experience
- Openness to Experience within the Big Five model generally involves being curious, imaginative, and willing to embrace new experiences.
Conventional Personality Type - Holland's Occupational Types
- Conventional personality types in Holland's Occupational Types are often characterized by a preference for structure, order, and routine.
Values and Emotional Responses
- Values influence the emotional responses individuals experience, and emotional responses can also influence how values are prioritized.
Rokeach's Theory - Instrumental Values
- Instrumental values in Rokeach's theory represent desired means of achieving terminal values, such as honesty, responsibility, and ambition.
General Satisfactory
- General satisfactoriness assesses a subordinate based on overall performance, attitude, and contributions to the team.
Hofstede's Dimensions
- A culture characterized by high collectivism would likely emphasize group harmony and cooperation.
Myers-Briggs Dichotomy - Decision Making
- Thinking vs. Feeling is the Myers-Briggs dichotomy that focuses on decision-making preferences.
Affect
- Affect represents a broad range of feelings, including moods, emotions, and attitudes.
Display Rules In A Professional Setting
- Display rules in a professional setting are informal guidelines for how to express emotions in various work contexts.
Positive Affectivity
- Positive affectivity is characterized by a tendency to experience positive emotions and engage in optimistic thinking.
Hofstede's Six Dimensions
- Gender egalitarianism is NOT one of the six dimensions categorized by Hofstede's theory.
Power Distance
- Power distance in Hofstede's theory refers to the extent to which citizens accept unequal distributions of power.
Femininity-Masculinity Dimension
- A high score in the femininity-masculinity dimension in Hofstede's theory implies a greater emphasis on nurturing and cooperation.
Surface vs. Deep Acting
- The primary difference between surface acting and deep acting lies in the level of authenticity. Surface acting involves pretending to feel a certain emotion, while deep acting involves genuine effort to experience the desired emotion.
Emotional Intelligence Components
- Creativity is NOT a component of emotional intelligence.
Excessive Emotional Labor
- Excessive emotional labor primarily affects individuals in the workplace by leading to burnout and emotional exhaustion.
Emotional Contagion
- Emotional contagion is most related to the spread of emotions from one person to another.
Emotions vs. Moods
- Emotions are typically characterized by a more intense, short-lived experience, while moods are more subtle and enduring in nature.
Hofstede's Dimensions - Long-Term vs. Short-Term Orientation
- Long-term vs. short-term orientation in Hofstede's dimensions measures a society's focus on long-term planning and future-oriented goals versus immediate gratification and tradition.
Deep Acting
- Deep acting has the potential to affect felt emotions by influencing the actual experience of the desired emotion.
Daily Uplifts
- Daily uplifts are associated with Affective Events Theory.
Emotional Intelligence - Managing Own Emotions
- Self-management is the aspect of emotional intelligence that involves managing one's own emotions.
Emotional Labor
- Emotional labor involves managing and modifying emotions to meet the demands of the workplace.
Perceptual Bias
- Inaccuracy in our perception.
- Fundamental Attribution Error: When we judge someone's behavior, we tend to attribute it to their personality rather than external factors.
- Self-Serving Bias: We tend to attribute our successes to internal factors (our abilities) and failures to external factors (bad luck).
- Selective Perception: Our past experiences and knowledge affect how we perceive things. The same situation can be perceived differently by different people.
- Similar To Me Effect: We tend to be more positive towards people who are similar to us.
- First Impression Error: Our first impression of someone can strongly influence our later perceptions of them.
- Halo/Horn Effect: Our overall impression of a person can influence our perceptions of their individual qualities (good traits lead to a halo effect, bad traits lead to a horn effect).
- Contrast Effect: Our perception of someone is affected by the people we've encountered before them.
- Self-Fulfilling Prophecy: Our expectations about someone can influence their behavior in line with those expectations.
Personality
- Refers to a person's characteristic thought patterns, feelings, and behaviors.
- Each person's personality is unique and remains consistent across situations and time.
Taxonomies of Personality
-
Big Five:
- Neuroticism: Refers to emotional stability. Low neuroticism means greater emotional stability.
- Extraversion: The degree to which a person is outgoing and sociable.
- Openness to Experience: The degree to which a person embraces novelty and new experiences.
- Agreeableness: A person's willingness to cooperate and get along with others.
- Conscientiousness: An individual's sense of responsibility, organization, and persistence. Higher conscientiousness is linked to better job performance.
- Person-Job Fit: The match between an individual's personality and the demands of their job. Greater fit leads to better job performance, increased organizational citizenship behavior, and less withdrawal behavior.
-
Myers-Briggs Type Indicator (MBTI): Categorizes individuals based on four dimensions:
- Extroversion (E) vs. Introversion (I): Outgoing vs. More reserved.
- Sensing (S) vs. Intuition (N): Focus on concrete details vs. abstract concepts.
- Thinking (T) vs. Feeling (F): Relying on logic vs. emotions for decision-making.
- Judging (J) vs. Perceiving (P): Preferring structure and planning vs. spontaneity and flexibility.
-
Holland's Occupational Types: Identifies six occupational types based on personality characteristics:
- Realistic (R): Doers (prefer hands-on work)
- Investigative (I): Thinkers (enjoy intellectual pursuits)
- Artistic (A): Creators (value self-expression)
- Social (S): Helpers (enjoy working with people)
- Enterprising (E): Persuaders (seek influence and leadership)
- Conventional (C): Organizers (prefer structure and routine)
- These types are ordered based on similarity. Adjacent types are more similar than those further apart.
Values and Affect
-
Values:
- Strong beliefs that shape our actions and attitudes.
- Transcend specific situations.
- Often have an emotional component.
-
Rokeach's Theory: Distinguishes between instrumental and terminal values.
- Terminal Values: Desired end states of existence (e.g., a comfortable life, happiness).
- Instrumental Values: Desirable modes of behavior (e.g., ambitious, honest).
-
Hofstede's Theory:
- Identifies six dimensions of national cultures.
- Each dimension has a range from 0 (low) to 100 (high).
- Power Distance: Acceptance or rejection of inequality between people.
- Collectivism-Individualism: Focus on individual or group interests.
- Femininity-Masculinity: Acceptance of traditional gender roles.
- Uncertainty Avoidance: Tolerance for ambiguity and risk.
- Short-Term vs. Long-Term Orientation: Emphasis on immediate needs and goals versus a future focus.
- Indulgence vs. Restraint: A society's willingness versus unwillingness to hold back enjoyment of life.
-
Affect: Refers to feelings, which encompass both emotions and moods.
- Moods: General positive or negative feelings (e.g., pleasant or unpleasant).
- Emotions: More specific feelings (e.g., anger, joy, sadness).
- Emotions are often organized in a circumplex model (emotions arranged on a circle based on valence and activation).
- Emotional Contagion: When a person's emotions influence the emotions of others (e.g., feeling happy because someone else is happy).
-
Emotional Labor: The effort required to show emotions that we aren't genuinely feeling in a work setting.
- Felt Emotion: The emotion you truly feel.
- Displayed Emotion: The emotion you express.
- Display Rule: What emotions are expected of you in your role.
- Excessive emotional labor can lead to burnout.
- Surface Acting: Faking an emotion.
- Deep Acting: Changing your internal feelings to match the required display rule.
-
Emotional Intelligence: The ability to perceive, understand, and manage your own and others' emotions.
- Perception: Awareness of your own and others' emotions.
- Understanding: Knowing the causes of your own and others' emotions.
- Regulation: Managing your own and others' emotions.
Motivation (Part 1)
-
Motivation: The direction, intensity, and persistence of effort towards a goal.
- Goal: The desired outcome.
- Effort: The energy you exert.
- Direction: Where you direct your effort.
- Intensity: How hard you work.
- Persistence: How long you work.
-
Major Theories of Motivation:
- Hierarchy of Needs Theory: Individuals have five needs: physiological, safety, social, esteem, and self-actualization. Needs must be met in a hierarchical order.
- Three Needs Theory: Individuals are motivated by three needs: achievement, power, and affiliation.
- Operant Conditioning Theory: Uses reinforcement to shape behavior. Four types of operant conditioning: positive reinforcement, negative reinforcement, punishment, and extinction.
- Goal Setting Theory: People are motivated by goals and the prospect of achieving them.
Motivation (Part 2)
- Equity Theory: Individuals are motivated by perceived fairness. If they feel their inputs and outcomes are not equitable with others, they will be demotivated.
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Job Characteristics Model: Describes five core job characteristics that contribute to motivation:
- Experienced meaningfulness of the work: The job feels important and worthwhile.
- Experienced responsibility for outcomes at work: Employees feel accountable for results.
- Knowledge of the actual results of the work activities: Individuals know how they are performing.
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Explore the key concepts of perceptual biases and their influence on personality assessments. This quiz covers fundamental attribution error, self-serving bias, and the impact of initial perceptions on our judgment of others. Dive into how various biases shape our understanding of personality traits.