NURS 1098 Week 11 Conflict Handout-S Quiz
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Questions and Answers

Which of the following statements is NOT true about conflict according to the text?

  • Conflicts are always destructive
  • Conflict is a sign of a troubled relationship (correct)
  • Conflict is best avoided
  • Conflict can result in tension and/or stress
  • Why does the CNO (Chief Nursing Officer) express concern about conflict within the nursing profession?

  • To encourage competition among nurses
  • To emphasize that conflict is always destructive
  • To promote conflict as a healthy way of interaction
  • To address the negative impact of conflict on relationships and patient care (correct)
  • According to the CNO, what are the 3 types of conflict?

  • Verbal, Physical, Emotional
  • Intrapersonal, Interpersonal, Organizational (correct)
  • Personal, Professional, Psychological
  • Direct, Indirect, Implicit
  • What type of situations can cause conflict according to the text?

    <p>Differences in opinion, values, or personalities</p> Signup and view all the answers

    What are the 5 responses to conflict?

    <p>Avoidance, Compromise, Competition, Accommodation, Collaboration</p> Signup and view all the answers

    What is the 'CARE' model of conflict resolution mentioned in the text?

    <p>Connection, Assessment, Resolution, Empathy</p> Signup and view all the answers

    'DESC' model of conflict resolution mentioned in the text emphasizes:

    <p>'DESC' stands for Differentiate, Explore emotions, Specify end goals, Consequence-based choice</p> Signup and view all the answers

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