Module 1: Listening Skills and Questioning Techniques
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Questions and Answers

What is a key aspect of active listening?

  • Ignoring the speaker's emotions
  • Interrupting the speaker frequently
  • Responding with one-word answers
  • Using paraphrasing to confirm understanding (correct)

Which of the following is NOT a type of questioning technique mentioned in the text?

  • Diverse questioning techniques
  • Biased questions (correct)
  • Closed questions
  • Open-ended questions

How can individual factors affect the way a person 'sends' or 'receives' a message?

  • They have no impact on communication
  • Individuals of the same age always communicate in the same way
  • Gender has no bearing on communication styles
  • Individual factors can influence language preferences (correct)

In group processes, what is emphasized as paramount for effective communication?

<p>Identifying barriers to communication (A)</p> Signup and view all the answers

Which of the following is NOT a barrier to effective communication?

<p>Speaking clearly and concisely (D)</p> Signup and view all the answers

What is a potential constraint on communication mentioned in the text?

<p>Discomfort with certain topics (C)</p> Signup and view all the answers

How can cultural diversity influence communication?

<p>'Taboos' can be a barrier to open discussions (D)</p> Signup and view all the answers

Why is observing non-verbal cues important in group settings?

<p>'Non-verbal cues' can be used to identify barriers to communication (C)</p> Signup and view all the answers

What is an essential part of responding effectively in communication?

<p>'Paraphrasing' to confirm understanding (C)</p> Signup and view all the answers

What is a key factor to consider when adapting to communication challenges, according to the text?

<p>Cultural background (D)</p> Signup and view all the answers

In what way can mirroring the other person's language be beneficial in communication?

<p>It ensures efficient message delivery (B)</p> Signup and view all the answers

Which of the following is an example of a closed question?

<p>Is it true that you were there? (D)</p> Signup and view all the answers

Why is identifying barriers to communication important in group settings?

<p>To improve overall communication effectiveness (B)</p> Signup and view all the answers

How does discomfort with a topic contribute to communication barriers?

<p>It can lead to avoidance, silences, or defensive responses (D)</p> Signup and view all the answers

Why are legal obligations mentioned as constraints on communication?

<p>To ensure compliance with regulations and protect individuals' rights (B)</p> Signup and view all the answers

What impact can distractions have on effective communication?

<p>Leading to misunderstandings or misinterpretations (A)</p> Signup and view all the answers

How might individual differences such as age or gender influence communication styles?

<p>'Age and gender can shape how individuals express themselves' (A)</p> Signup and view all the answers

'Silence is golden' often refers to which aspect of communication mentioned in the text?

<p>The significance of active listening without interruptions. (C)</p> Signup and view all the answers

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