Module 1: Listening Skills and Questioning Techniques

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What is a key aspect of active listening?

Ignoring the speaker's emotions

Interrupting the speaker frequently

Responding with one-word answers

Using paraphrasing to confirm understanding (correct)

Which of the following is NOT a type of questioning technique mentioned in the text?

Diverse questioning techniques

Biased questions (correct)

Closed questions

Open-ended questions

How can individual factors affect the way a person 'sends' or 'receives' a message?

They have no impact on communication

Individuals of the same age always communicate in the same way

Gender has no bearing on communication styles

Individual factors can influence language preferences (correct)

In group processes, what is emphasized as paramount for effective communication?

Identifying barriers to communication Signup and view all the answers

Which of the following is NOT a barrier to effective communication?

Speaking clearly and concisely Signup and view all the answers

What is a potential constraint on communication mentioned in the text?

Discomfort with certain topics Signup and view all the answers

How can cultural diversity influence communication?

'Taboos' can be a barrier to open discussions Signup and view all the answers

Why is observing non-verbal cues important in group settings?

'Non-verbal cues' can be used to identify barriers to communication Signup and view all the answers

What is an essential part of responding effectively in communication?

'Paraphrasing' to confirm understanding Signup and view all the answers

What is a key factor to consider when adapting to communication challenges, according to the text?

Cultural background Signup and view all the answers

In what way can mirroring the other person's language be beneficial in communication?

It ensures efficient message delivery Signup and view all the answers

Which of the following is an example of a closed question?

Is it true that you were there? Signup and view all the answers

Why is identifying barriers to communication important in group settings?

To improve overall communication effectiveness Signup and view all the answers

How does discomfort with a topic contribute to communication barriers?

It can lead to avoidance, silences, or defensive responses Signup and view all the answers

Why are legal obligations mentioned as constraints on communication?

To ensure compliance with regulations and protect individuals' rights Signup and view all the answers

What impact can distractions have on effective communication?

Leading to misunderstandings or misinterpretations Signup and view all the answers

How might individual differences such as age or gender influence communication styles?

'Age and gender can shape how individuals express themselves' Signup and view all the answers

'Silence is golden' often refers to which aspect of communication mentioned in the text?

The significance of active listening without interruptions. Signup and view all the answers

Module 1: Listening Skills and Questioning Techniques

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