Listening Skills - Chapter 3 Flashcards

Questions and Answers

What do good listening skills correlate with?

good grades

Samuel is engaging in ______ listening.

appreciative

What is one of the four main causes of poor listening?

listening too hard

What leads Flora to have poor listening?

not concentrating Signup and view all the answers

If you listen too hard to a speaker, what are you likely to do?

confuse the facts Signup and view all the answers

What communication skill do business managers usually rank as number one?

listening Signup and view all the answers

What type of listening is Malinda primarily doing when listening to a political action group representative?

critical Signup and view all the answers

Poor listening often occurs because the brain has what?

spare time to think about other things Signup and view all the answers

Which of the following is the least likely reason our thoughts wander when listening to speeches?

Our brains process words slowly. Signup and view all the answers

Which of the following are true when we listen too hard? (Select all that apply)

We are trying to remember everything a speaker says. Signup and view all the answers

Which of the following are true of good listening skills? (Select all that apply)

They are vital in the information age. Signup and view all the answers

What primary type of listening is Allison using when supporting her fellow employee?

empathic Signup and view all the answers

Which of the following demonstrate jumping to conclusions when listening? (Select all that apply)

Assuming that the speaker's views are misguided because of political-party affiliation. Signup and view all the answers

The four main causes of poor listening include (Select all that apply)

Listening too hard. Signup and view all the answers

In order to avoid listening too hard, a listener should?

Signup and view all the answers

Evan's mistake in missing ingredients while following a cooking demonstration is an example of what?

listening too hard Signup and view all the answers

How do most people spend the bulk of their communication time?

listening Signup and view all the answers

What are John and Mia guilty of when they prematurely reject the lecture topic?

prematurely rejecting the topic as lacking value Signup and view all the answers

Unfortunately, focusing on a person's unique accent or manner of speaking can cause a listener to do which of the following? (Select all that apply)

Lose the point of the message. Signup and view all the answers

Good listening skills come from?

practice and self-discipline Signup and view all the answers

What type of poor listening results from lack of concentration?

lack of concentration Signup and view all the answers

Identifying and improving your weaknesses as a listener demonstrates what?

are serious about listening Signup and view all the answers

What is most likely a major source of interference for listeners in the speech communication process?

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Study Notes

Listening Skills and Their Importance

Good listening skills are linked to better academic performance.
Business managers prioritize listening as the most critical communication skill.

Types of Listening

Appreciative Listening: Engaging with content for enjoyment, such as listening to an old radio drama.
Critical Listening: Involves analyzing and evaluating messages, as when considering a donation to a political group.
Empathic Listening: Showcasing understanding and compassion, evident when a colleague shares personal struggles.

Causes of Poor Listening

Listening too hard can lead to confusion and missing the main point.
Lack of concentration results in wandering thoughts and ineffective communication.
Jumping to conclusions, often based on preconceived notions about the speaker or topic.
Focusing on superficial aspects like delivery or appearance can detract from true understanding.

Common Listening Pitfalls

Misjudging content before it’s delivered can hinder effective engagement.
Intense focus on all details can cause missing key messages, as shown by the cooking demonstration example.
Relying too heavily on the speaker's accent or manner can bias perceptions and interpretations.

Enhancing Listening Skills

Practice and self-discipline are essential for developing effective listening abilities.
Active engagement and avoiding distraction are vital for effective listening.
Identifying personal weaknesses as a listener indicates a commitment to improvement.

Listening in Context

The majority of communication time is spent listening, emphasizing its significance in interactions.
Maintaining an open mind and valuing diverse perspectives is necessary for effective listening.

Studying That Suits You

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Description

Test your knowledge on listening skills with this flashcard assignment from Chapter 3. Each card presents terms and definitions related to effective listening. Use these to enhance your understanding and improve your listening abilities.