Questions and Answers
At what point should an incident report be completed?
When a patient, employee, or guest is injured or has an accident while at the office.
Which step is most vital when performing an eyewash like the one in the first scenario?
Ensuring the eyelids are kept open so water can irrigate the entire eye.
In any emergency situation such as the one in this scenario, which step should happen first?
Remain calm and assess the situation.
In the second scenario, the child had injuries to include puncture wounds. What initial care technique will be used?
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Who will the physician or designated employee notify regarding the child's injuries?
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While the physician cares for the child, the mother keeps stating, 'We should not have been in our front yard; we should have known the dog would come over.' What is an appropriate response from the medical assistant?
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Which term describes a feeling of worry or uneasiness, often triggered by an event with an uncertain outcome such as a dog attack?
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Study Notes
Incident Reporting
- An incident report is required when a patient, employee, or guest suffers an injury or accident in the office.
Eyewash Procedure
- The critical step in performing an eyewash is to keep the eyelids open to allow proper irrigation of the entire eye.
Emergency Response
- The first course of action in any emergency situation is to remain calm and assess the situation effectively.
Initial Care for Puncture Wounds
- The initial technique for caring for puncture wounds involves irrigation using sterile water to cleanse the injury.
Notification of Injuries
- The physician or designated employee must inform the health department about a child's injuries sustained from an incident.
Patient Care Communication
- An appropriate response from the medical assistant to the worried mother is acknowledgment of her concern and reassurance of the commitment to providing the best care.
Anxiety Definition
- Anxiety is characterized by feelings of worry or unease, often instigated by events with uncertain outcomes, such as a dog attack.
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Description
Test your knowledge on the vital steps of incident reporting and emergency responses in a medical office setting. This quiz covers the key definitions and procedures necessary for ensuring safety for patients, employees, and guests. Use these flashcards to reinforce your understanding of Chapter 8's essential topics.
