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Questions and Answers
What is a consequence of the crisis of 2008 on Spaniards?
What is a consequence of the crisis of 2008 on Spaniards?
What is an implication of the decreasing household size in Spain?
What is an implication of the decreasing household size in Spain?
What affects consumer behavior from an aggregate perspective?
What affects consumer behavior from an aggregate perspective?
What determines the culture of a society?
What determines the culture of a society?
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What is a result of the 2008 crisis on the Spanish population?
What is a result of the 2008 crisis on the Spanish population?
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What influences the demand for goods and services?
What influences the demand for goods and services?
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What is a challenge that companies may face with an aging population?
What is a challenge that companies may face with an aging population?
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What affects the size of products in the Spanish market?
What affects the size of products in the Spanish market?
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What is the primary factor that determines the overall size of the markets?
What is the primary factor that determines the overall size of the markets?
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What is the expected trend in population growth in Spain from 2023?
What is the expected trend in population growth in Spain from 2023?
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What is the primary reason for internal migrations within countries?
What is the primary reason for internal migrations within countries?
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What is the estimated average number of children per woman in Spain by 2033?
What is the estimated average number of children per woman in Spain by 2033?
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What is the significance of population distribution in a country?
What is the significance of population distribution in a country?
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What is the expected life expectancy for women in Spain by 2033?
What is the expected life expectancy for women in Spain by 2033?
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When did Spain start receiving significant immigration from various countries of the world?
When did Spain start receiving significant immigration from various countries of the world?
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What is the expected proportion of the population over 65 years old in Spain by 2033?
What is the expected proportion of the population over 65 years old in Spain by 2033?
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What is the purpose of identifying the evaluation criteria used by consumers?
What is the purpose of identifying the evaluation criteria used by consumers?
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What type of criteria can be associated with the good or service?
What type of criteria can be associated with the good or service?
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What is the purpose of attribute tracking?
What is the purpose of attribute tracking?
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What is the result of the effective decision made by a consumer?
What is the result of the effective decision made by a consumer?
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What is the purpose of brand tracking?
What is the purpose of brand tracking?
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What is the purpose of identifying the relevant set of alternatives?
What is the purpose of identifying the relevant set of alternatives?
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What can be used to evaluate the competitive performance of a brand?
What can be used to evaluate the competitive performance of a brand?
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What is the purpose of the AIDA model?
What is the purpose of the AIDA model?
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What phase involves the consumer's mood and types of purchase?
What phase involves the consumer's mood and types of purchase?
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Which phase includes the perception of value and experiences?
Which phase includes the perception of value and experiences?
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What phase considers the time of purchase and day of the week?
What phase considers the time of purchase and day of the week?
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Which aspect is assessed in the AFTER phase?
Which aspect is assessed in the AFTER phase?
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What technology will enable the leap in the digital revolution?
What technology will enable the leap in the digital revolution?
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What is part of the IMPLICATIONS phase?
What is part of the IMPLICATIONS phase?
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Which phase considers 'Effort' and 'Emotions'?
Which phase considers 'Effort' and 'Emotions'?
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What is a key point in the digital revolution regarding buyer's journey?
What is a key point in the digital revolution regarding buyer's journey?
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What is one reason isolated memories are often erased?
What is one reason isolated memories are often erased?
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What can indicate the presence of motivation?
What can indicate the presence of motivation?
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What does motivation help to achieve?
What does motivation help to achieve?
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Which factor is NOT involved in the equation for consumer motivation?
Which factor is NOT involved in the equation for consumer motivation?
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What is essential to analyze from a marketing perspective to understand consumer motivation?
What is essential to analyze from a marketing perspective to understand consumer motivation?
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What does cognitive theory suggest about behavior?
What does cognitive theory suggest about behavior?
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What would be the result of increasing the incentive value of a product?
What would be the result of increasing the incentive value of a product?
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Which of the following components makes up 'expectations' in the consumer motivation model?
Which of the following components makes up 'expectations' in the consumer motivation model?
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Study Notes
The Consumer/Shopper Journey
- The consumer journey begins long before taking the cart and ends well after leaving the checkout
- The journey involves six stages: Before, Preparation, Shopping Trip, In the Store, After, and Implications
- Each stage involves various factors that influence the consumer's behavior and decision-making process
Before
- Mood and demographic variables influence the consumer's purchase decision
- Types of purchase and previous experiences also play a role
Preparation
- Previous search and perception of value and experiences influence the consumer's decision
- Preparation and use of shopping lists, buying strategies, and demographic variables also play a role
Shopping Trip
- Time of purchase, day of the week, and mobility and distance influence the consumer's decision
- Effort, emotions, and attention/pressure also play a role
In the Store
- Perception of the shopping experience, influence of others, and effort influence the consumer's decision
- Emotions, attention/pressure, and satisfaction also play a role
After
- Delight, competence, and satisfaction influence the consumer's post-purchase behavior
- Rejection and negative experiences, etiquette, and motivation also play a role
Implications
- Managing the shopping experience, effort, and attention are crucial for retailers
- Competent, satisfying, and delightful experiences, as well as environmental factors, influence the consumer's decision
- Store selection processes, assortment, and formats also play a role
The AIDA Model and the Buyer Journey
- The AIDA model and the buyer journey have been complicated by the digital revolution
- The purchase process involves more touchpoints, and the shopper's journey has changed
Demographic Environment
- Population size and composition, demographic variables, and economic environment influence consumer behavior
- Evolution of demographic environment, such as population ageing, migration, and household size, also plays a role
Evaluation Criteria
- Evaluation criteria, such as functional and emotional attributes, influence consumer behavior
- Culture, values, and beliefs, as well as demographic variables, also play a role
Decision-Making
- Decision-making involves a process of evaluation and selection
- Types of decisions, such as selection processes and product/service acquisition, influence consumer behavior
- Motivation, memory, and internal processes also play a role
Motivation
- Motivation is an internal state that activates, manages, and maintains behavior towards certain goals or ends
- Consumer motivation involves a cognitive theory, where behavior is intentional and derives from a process of valuation
- Motivation can be influenced by expectation, incentive, and value of the product, service, or brand
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Description
This quiz covers the demographic environment, including population size and composition, as a factor in market segmentation. Learn how age, gender, and educational level affect market segments.