Questions and Answers
Maria's management perspective is best described as _____.
contemporary
Sofia's observation of work processes to increase productivity is an example of ____ management.
scientific
The reduction in effort by workers who are unhappy with their jobs is also known as ____.
soldiering
When more efficient workers earn higher wages, this is known as a _____ pay structure.
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The classical management viewpoint emphasized ____.
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The father of industrial psychology is ____.
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To develop a team culture, companies should ____ according to Mary Parker Follett.
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Abraham Maslow's hierarchy lists physiological, safety, love, esteem, and self-actualization needs in his ______.
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Ann and her predecessors are an example of ___ managers.
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In landscaping services, the people required to provide the services are considered ______.
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Max Weber believed that a company that is a bureaucracy never achieves a competitive advantage because it is inefficient.
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The managers of a restaurant have decided to utilize the Hawthorne effect to increase productivity by filming employees at work.
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The human relations movement was based on increasing sales by utilizing improved marketing and customer service techniques with customers.
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Abraham Maslow said that all customers and their needs are equal in importance.
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Theory Y managers are pessimistic and have a negative view of employees.
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Behavioral science includes the fields of psychology, marketing, accounting, and geology.
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Quantitative management emphasizes the use of accounting to provide needed internal controls related to inventory.
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Don feels that inefficiency is the cause of increased costs in his production facility, therefore he seeks to improve all components of a system.
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After customers buy a computer, a survey conducted by a service representative is a form of output.
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A closed-ended system continually interacts with its environment, receiving feedback.
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Study Notes
Management Styles
- Maria employs a contemporary management style, adapting methods based on individual and situational needs to minimize production errors.
- Sofia demonstrates scientific management by closely analyzing work processes to enhance employee productivity.
Employee Motivation and Productivity
- Tom identifies "soldiering," a term for reduced work effort due to employee dissatisfaction.
- Differential pay structures reward more efficient workers with higher wages, encouraging productivity.
Classical and Psychological Perspectives
- Classical management focuses on increasing work efficiency through structured methods.
- Hugo Munsterberg is recognized as the father of industrial psychology, emphasizing the psychological aspects of work.
Team Culture and Community
- Mary Parker Follett proposed that organizations should function as communities where employees collaborate harmoniously, contributing to a team culture.
Maslow’s Hierarchy
- Abraham Maslow outlined a hierarchy of human needs, proposing that certain needs must be fulfilled before others can be addressed, including physiological and self-actualization needs.
Management Theories
- Theory Y managers, like Ann from the grocery store, trust and empower employees, fostering their growth and value.
- Inputs in a systems perspective include all personnel involved in service delivery, as illustrated by the Johnsons' landscaping project.
True or False Challenges
- Max Weber believed bureaucracy hinders competitive advantage due to inefficiency.
- The Hawthorne effect indicates that providing attention to employees can enhance productivity, not solely through surveillance.
- The human relations movement is not focused on marketing but on interpersonal relations within the organization.
- Theory Y managers have a positive outlook on workers, contrary to claims that they view them negatively.
- Behavioral science does not encompass geology; it's primarily concerned with psychology and human behavior.
- Quantitative management applies statistical techniques and computer simulations to management processes, contradicting the notion of solely using accounting for controls.
- Don's approach incorrectly identifies components of a system; the essential parts include inputs, outputs, transformation processes, and feedback.
- Surveys conducted post-service do not classify as output but rather as information gathering for improvement.
- Closed-ended systems do not interact with their environment and therefore do not receive external feedback.
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Description
This quiz contains flashcards from MGMT 301 Chapter 2, focusing on contemporary management styles and strategies. It includes definitions and examples relevant to effective management practices within various organizational contexts.
