Leadership Session 5 & Organizational Design
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Questions and Answers

Which aspect of the HLBT method is primarily responsible for capturing the audience's interest?

  • Hook (correct)
  • Book
  • Took
  • Look

What is the focus of the Clan Culture in the Competing Values Framework?

  • Market competition and customer satisfaction
  • Innovation and continuous improvement
  • Control systems and stability
  • Interpersonal relations and team dynamics (correct)

In the Hierarchy Culture, what aspect is prioritized according to the described framework?

  • Innovation and future planning
  • Coordination and control systems (correct)
  • Flexibility and discretion
  • Team collaboration

Which presentation element in the HLBT method is dedicated to explaining the content outline of the presentation?

<p>Look (D)</p> Signup and view all the answers

What is the primary goal of the 'Took' step in the HLBT method?

<p>To persuade the audience of the importance of the content (C)</p> Signup and view all the answers

Which type of culture is associated with continuous improvement and innovation in the Organizational Culture Model?

<p>Adhocracy Culture (A)</p> Signup and view all the answers

In the Organizational Culture Assessment Instrument (OCAI), how are the 100 points distributed?

<p>Based on personal preference for a perfect company (D)</p> Signup and view all the answers

What type of leadership is indicated as necessary in a Market Culture?

<p>Competitive leadership (B)</p> Signup and view all the answers

What distinguishes persuasion from influence?

<p>Persuasion requires communication and aims for attitude change. (B)</p> Signup and view all the answers

What percentage of the time do people think using the central route?

<p>20% (C)</p> Signup and view all the answers

Which of the following is not a characteristic of the heuristic thinking mode?

<p>It requires detailed arguments. (A)</p> Signup and view all the answers

Which heuristic cue suggests that people should conform to others' actions?

<p>Comparison (A)</p> Signup and view all the answers

Among the characteristics of the central route, which is false?

<p>It results in weaker resistance to counterarguments. (C)</p> Signup and view all the answers

In the HLBT group presentation method, which aspect is considered the 'boring part'?

<p>Book (A)</p> Signup and view all the answers

What is the purpose of the 'hook' in a presentation according to the HLBT method?

<p>To capture the audience's attention. (C)</p> Signup and view all the answers

What is the primary value that holds together a Clan culture?

<p>Loyalty (C)</p> Signup and view all the answers

Which of the following statements about the dual process approach is accurate?

<p>Peripheral route thinking depends on emotional responses and cues. (D)</p> Signup and view all the answers

In which organizational culture does the leader function as a coach?

<p>Market (D)</p> Signup and view all the answers

What is the main glue that binds an Adhocracy culture?

<p>Innovation (D)</p> Signup and view all the answers

Which organizational culture is most likely to be found in startups?

<p>Adhocracy (D)</p> Signup and view all the answers

What does the red line represent in the culture improvement diagram?

<p>Current culture (D)</p> Signup and view all the answers

Which two cultures primarily focus on external trends rather than internal dynamics?

<p>B cultures and C cultures (B)</p> Signup and view all the answers

What is indicated by a square representation of culture where all categories are rated equally?

<p>Weak organizational identity (B)</p> Signup and view all the answers

Which element is crucial for the improvement of B culture according to the assessment?

<p>Continuous improvement (C)</p> Signup and view all the answers

What is a key approach to improving customer satisfaction in a market culture?

<p>Collect data and enhance after-sales services (B)</p> Signup and view all the answers

What aspect of the hierarchy culture can lead to a negative perception among employees?

<p>Control systems that feel invasive (C)</p> Signup and view all the answers

Which strategy is crucial for managing competition according to the competitive market culture?

<p>Benchmarking against competitors (A)</p> Signup and view all the answers

What is a notable practice at 3M that encourages innovation?

<p>One day a week for personal projects (C)</p> Signup and view all the answers

What does continuous improvement in business primarily focus on?

<p>Improving processes and eliminating weaknesses (D)</p> Signup and view all the answers

In the clan culture, what is considered a priority for employee engagement?

<p>Personal development and strong relationships (B)</p> Signup and view all the answers

Why did Walmart struggle to succeed in France?

<p>Excessive competition leading to low profit margins (C)</p> Signup and view all the answers

How can organizations energize their sales employees in a demanding market culture?

<p>Offering a variety of incentives, such as bonuses (B)</p> Signup and view all the answers

Flashcards

HLBT Method

A method for public speaking, encompassing Hook, Look, Book, and Took.

Hook (HLBT)

The initial part of a presentation designed to grab the audience's attention.

Look (HLBT)

Briefly outlining the presentation's topics at the start.

Book (HLBT)

The core presentation details, facts, and information.

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Took (HLBT)

The conclusion, persuading the audience of the information's value.

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Organizational Culture

The shared values, beliefs, and norms that shape behavior within an organization.

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OCAI Assessment

An instrument to assess organizational culture using the Competing Values Framework.

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Competing Values Framework

A model for understanding the different types of organizational cultures using a 2x2 grid.

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Influence vs. Persuasion

Influence is a broad concept encompassing persuasion, while persuasion is a specific method of influencing attitudes and behaviors by communicating and changing perspectives.

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Central Route Thinking

A way of thinking that involves careful consideration of arguments.

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Peripheral Route Thinking

A mode of thinking focused on cues rather than careful consideration of arguments.

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Heuristic Influence Cues

Mental shortcuts used to make quick judgments and decisions.

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Comparison Heuristic

Influencing others by pointing out similar behaviors in others. People tend to follow examples.

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Liking Heuristic

If the source is liked, their message is more likely to be accepted.

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HLBT Presentation Method

A method for organizing and structuring presentations, not chronologically, but using a specific order (look, take, book, hook) to generate ideas for your presentation.

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Hook in Presentation

An element designed to capture initial audience attention in a presentation, to make it more interesting.

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Continuous Improvement

A strategy for enhancing efficiency by focusing on eliminating weaknesses and maximizing strengths in processes, products, or services.

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Customer Satisfaction

The degree to which customers are happy with a company's products or services, reflecting their positive experiences and loyalty.

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Benchmarking

Comparing your company's performance with industry leaders to identify areas for improvement.

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Acculturation

The process of adapting to and integrating into a new culture.

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Control System

A system that monitors and regulates organizational processes to ensure efficiency, accuracy, and compliance.

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Coordination

The process of effectively communicating and collaborating across different departments and functions to achieve shared goals.

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Clan Culture

A type of organizational culture prioritizes strong relationships, teamwork, and employee well-being.

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Red Ocean

A market characterized by intense competition and low profit margins.

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What are the 4 organizational cultures?

The four organizational cultures identified by Cameron and Quinn are: Adhocracy, Market, Hierarchy, and Clan.

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Adhocracy Culture

A culture focused on innovation and experimentation, often found in startups and fast-paced environments. The leader is a visionary entrepreneur.

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Market Culture

A culture driven by competition and winning. The leader serves as a coach, pushing the team to achieve goals.

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Hierarchy Culture

A culture rooted in rules, procedures, and control systems. The leader is an administrator ensuring smooth operations.

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What is the importance of 'B' improvement?

Improving 'B' in an organization is crucial for its future, innovation, and continuous improvement. It involves looking outside the organization and staying ahead of trends.

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Why are 'B' & 'C' cultures external?

'B' and 'C' cultures, representing Innovation and Control respectively, focus on external factors like trends and competition, rather than internal aspects like employee satisfaction.

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Study Notes

Leadership: Session 5

  • SKEMA Business School
  • Focus on group presentations and the HLBT method for public communication
  • HLBT method explained:
    • Hook: Capture audience attention with something interesting
    • Look: Briefly explain topic
    • Book: Details, theory, facts, and method
    • Took: Convince audience of information importance

Session 3: Leadership and Organizational Design and Culture

  • Diagnosing and Changing Organizational Culture (Cameron and Quinn, Clawson Chapter 22)
  • Organizational Culture Assessment Instrument (in class)
  • Organizational Culture Model using Competing Values Framework:
    • Clan Culture: Interpersonal relations, teams, and personnel development
    • Adhocracy Culture: Innovation and future, continuous improvement,
    • Market Culture: Employee engagement, competition, and customer satisfaction
    • Hierarchy Culture: Coordination, control system, and acculturation

The Global Business Leader

  • Environmental Factors/Issues:
    • Self: Development of influence
    • Others/People: Organizational commitment
    • Task: Strategic thinking and design
    • Organizational Culture: Management of change

Fill Out the OCAI

  • Complete the organizational culture assessment instrument (OCAI) questionnaire
  • Assign 100 points to different aspects of a 'perfect' company
  • Categories include: A, B, C, and D

Cameron and Quinn Framework

  • Visual representation of organizational cultures (Clan, Adhocracy, Market, Hierarchy)
  • Dimensions: Flexibility and Discretion (Internal Focus), Stability and Control (Internal Focus), Innovation and Future (External Focus), Continuous Improvement (External Focus)
  • Quadrant Positions (A, B, C, D) in the framework

Influence and Persuasion

  • Distinction between influence and persuasion
  • Influence is broader, encompassing persuasion
  • Persuasion involves communication to change attitudes

Two Modes of Thinking: The Dual Process Approach

  • Central Route: Systematic thinking (neo-cortex), 20%
  • Peripheral Route: Heuristic (limbic system), 80%
  • Distinctions in magnitude, persistence, resistance, and prediction between the two routes

Heuristic Influence Cues: The CLARCCS CUES

  • Comparisons: when others are doing it
  • Liking: when source is liked
  • Authority: when source is an authority
  • Belief: when source can be believed
  • Reciprocity: when someone gives you something
  • Commitment: standing by commitment when required
  • Consistency: being consistent
  • Scarcity: when it is rare, it is good

Organization Assessment

  • Group presentations
  • Understand the required structure for presentations
  • Use HLBT method (Hook, Look, Book, Took) for presentations
  • Understand the OCAI questionnaire requirements
  • Focus on cultural elements of an ideal organization.

Organizational Cultures (Clan, Adhocracy, Market, Hierarchy)

  • Characteristics of clan, adhocracy, market, and hierarchy cultures
  • Leader types needed for each culture
  • Leadership glue (values and principles) of each culture.

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Related Documents

SKEMA Business School Leadership Session 5 PDF

Description

This quiz covers key concepts from Leadership Session 5 at SKEMA Business School, focusing on group presentations and the HLBT method for public communication. Additionally, it explores Session 3, which includes diagnosing and changing organizational culture based on the Competing Values Framework, detailing clan, adhocracy, market, and hierarchy cultures.

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