Leadership Course Session 5

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Questions and Answers

What is the primary glue that holds a Clan culture together?

Winning

Rules and procedures

Innovation

Loyalty (correct)

Which type of leader is typically associated with an Adhocracy culture?

Parent

Administrator

Visionary (correct)

Coach

Which culture primarily focuses on competition and customers?

Adhocracy

Clan

Hierarchy

Market (correct)

What do B and C cultures tend to prioritize regarding their external environment?

Trends and market competition Signup and view all the answers

What characterizes a Hierarchy culture?

Glue of rules and procedures Signup and view all the answers

What distinguishes persuasion from influence?

Persuasion seeks to change attitudes. Signup and view all the answers

In terms of improvement, which aspects should be focused on for B culture?

Future, Innovation, Continuous Improvement Signup and view all the answers

Which route of thinking occupies the majority of cognitive effort according to the dual process approach?

Heuristic Route Signup and view all the answers

Which influence tool is associated with the notion that something is more desirable when it is scarce?

Scarcity Signup and view all the answers

What happens when all organizational cultures are treated equally, with a score of 25 each?

Lack of identity and direction Signup and view all the answers

In the dual process approach, what is the characteristic of the central route?

It involves systematic thinking. Signup and view all the answers

What is the glue that holds a Market culture together?

Winning Signup and view all the answers

What is an example of a heuristic influence cue related to social behavior?

Commitment/Consistency Signup and view all the answers

Which method in the HLBT presentation format aims to capture the audience's attention?

Hook Signup and view all the answers

What is the purpose of the 'Hook' in the HLBT method for public communication?

To grab the attention of the audience. Signup and view all the answers

How does the length of persistence differ between the central and peripheral thinking modes?

Central thinking has longer persistence. Signup and view all the answers

Which of the following is NOT one of the CLARCCS cues?

Affinity Signup and view all the answers

Which type of organizational culture is characterized by innovation and continuous improvement?

Adhocracy Culture Signup and view all the answers

What leadership approach is necessary for a Market Culture?

Energizing and competitive. Signup and view all the answers

In the Competing Values Framework, what does the Clan Culture emphasize?

Interpersonal relationships and team development. Signup and view all the answers

What does filling out the OCAI involve?

Allocating points among different cultural priorities as if it were the ideal company. Signup and view all the answers

In the HLBT presentation method, what does 'Took' refer to?

To convince or persuade the audience that the content is significant. Signup and view all the answers

What main issue does the Hierarchy Culture address?

Ensuring coordination and control within the organization. Signup and view all the answers

Which culture requires followers to be task-oriented and focused on meeting competitive goals?

Market Culture Signup and view all the answers

What is the primary focus of Continuous Improvement in a business context?

Eliminating ineffective practices Signup and view all the answers

Which of the following describes a characteristic of Market Culture?

Focus on benchmarking against competitors Signup and view all the answers

Why did Walmart struggle to enter the French market?

A saturated and low-margin distribution sector Signup and view all the answers

What does Acculturation primarily aim to achieve within an organization?

Integrating foreign employees into the local culture Signup and view all the answers

What role does energizing employees play within a Market Culture?

It mitigates employee fatigue Signup and view all the answers

How does a Clan Culture prioritize employee relations?

By encouraging personal development Signup and view all the answers

Which company exemplified the 'Buddy System' to help integrate foreign employees?

KPMG Signup and view all the answers

What was a notable action taken by Southwest Airlines after 9/11 for its employees?

Awarded vacation time during the holiday season Signup and view all the answers

Study Notes

Session 5: Leadership

Session 5 of the Leadership course at Skema Business School focused on group presentations.
The course used the HLBT method for public communication.

HLBT Method

Hook: Grabs the attention of the audience with something engaging (e.g., interesting fact, anecdote).
Look: Briefly describes the topic and what will be discussed.
Book: Presents the details, theory, facts, and methods (the more technical part).
Took: Convinces the audience that the information shared is important and useful.

Session 3: Leadership and Organizational Design and Culture

This session examined different types of followers and leaders needed for each organizational culture.
The session focused on the Competing Values Framework Model.
Readings included material from "Diagnosing and Changing Organizational Cultures" by Cameron and Quinn, and Clawson Chapter 22.
Students were to complete an organizational culture assessment instrument in class.
The different cultures included were:
- Clan culture: interpersonal relations, teams, and personnel development
- Adhocracy culture: innovation, future, and continuous improvement
- Market culture: energizing employees, competition, and customer satisfaction
- Hierarchy culture: coordination, control system, and acculturation

The Global Business Leader

This section outlined environmental factors/issues that global business leaders need to consider.
The factors are depicted in a diagram illustrating the relationship between self, strategic thinking, task design, and managing organizational culture. The section included elements such as developing influence, commitment to strategy, organizational commitment, and others/people factors and issues in the management of change.

Fill Out The OCAI

The OCAI is an assessment tool (a questionnaire).
Students are to fill it out as if they were building their ideal (perfect) company.
The questionnaire divides responses among options A, B, C, and D.
100 points are allocated across choices.

Cameron and Quinn Framework

This framework defines organizational cultures in terms of flexibility/discretion and internal/external perspectives.
The framework includes quadrants representing the Clan, Adhocracy, Hierarchy, and Market cultures using two core concepts:
Internal Stability and Control: reflects the internal focus on coordination, control, and system stability.
External Flexibility and Discretion: reflects the external focus on innovation, flexibility, and adaptability.

Heuristic Influence Cues (CLARCCS)

This discussion explored persuasive techniques for influencing groups or individuals.
These include:
- Comparison: Suggesting others are doing something should be followed by you.
- Liking: When the source is liked, the message is more persuasive
- Authority: Someone with authority will likely be believed.
- Belief: Someone who is trusted is likely to be believed
- Reciprocation: when someone gives you something, you may be compelled to reciprocate
- Commitment/Consistency: When you have previously committed you are likely to be consistent with past commitments
- Scarcity: Rare items are often seen as more valuable

Two Modes of Thinking: Dual Process Approach

This approach suggests people use two thinking modes–a central route that involves detailed information processing, and a peripheral route that focuses on heuristics.
The central route uses deeper processing, more focused arguments, longer attention spans, and increased resistance to critique. The peripheral route uses quick judgement and cues, shorter attention spans, and less resistance to critique.

Organization Assessment (12/11/2024, Session 5)

The session was primarily focused on discussing group presentation methods.
The HLBT format was introduced using a specific presentation method with the following steps:
- L (Look): Defining the purpose and what will be covered.
- H (Hook): Captivating the audience in the first few minutes.
- B (Book): Presenting the detailed information or arguments.
- T (Took): Persuading the audience of the information's value.

Managing the Future (Session 13)

Organizational cultures are discussed as adhocracy, market, hierarchy, and clan.
The characteristics, glue and leadership types (parent, coach, and administrator) of each culture are elaborated.

B Improvement and Culture (Session 14)

Improvement of culture focused on specific problems (e.g., future/innovation, continuous improvement) are addressed.
Discussion on how to improve aspects of different organizational cultures (e.g., market culture).

Clan Culture (Session 15)

Good relations, personal development, and achieving goals are important aspects of the clan culture.
Importance of coordination across departments in order to avoid silos.

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Description

This quiz covers Session 5 of the Leadership course at Skema Business School, which focuses on group presentations using the HLBT method for effective public communication. It emphasizes engaging the audience, presenting detailed content, and conveying the importance of the information shared. Explore your understanding of leadership styles and communication strategies.