Leadership Session 5: Group Presentations
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Questions and Answers

What is the main glue holding the clan culture together?

  • Innovation
  • Loyalty (correct)
  • Competition
  • Policies

Which leadership style is associated with the adhocracy culture?

  • Parent
  • Coach
  • Visionary Leader (correct)
  • Administrator

What is the primary focus of market culture?

  • Rules and procedures
  • Innovation and creativity
  • Loyalty and community
  • Winning and competition (correct)

What is the main characteristic of the hierarchy organizational culture?

<p>Adherence to rules and procedures (D)</p> Signup and view all the answers

What happens when an organizational culture is completely balanced across four types?

<p>It creates confusion about identity (D)</p> Signup and view all the answers

Which organizational culture is most likely to thrive in startups?

<p>Adhocracy (A)</p> Signup and view all the answers

What is the primary purpose of the 'Hook' in public communication according to the HLBT method?

<p>To grab the attention of the audience (D)</p> Signup and view all the answers

What should organizations focus on for B culture improvement?

<p>Future, innovation, and continuous improvement (C)</p> Signup and view all the answers

Which organizational culture is characterized by a focus on teamwork and personnel development?

<p>Clan Culture (B)</p> Signup and view all the answers

What is a synonym for ad-hoc groups in the context of adhocracy culture?

<p>Innovation teams (C)</p> Signup and view all the answers

In the HLBT method, what does the 'Look' component entail?

<p>Briefly explaining the presentation's content (A)</p> Signup and view all the answers

What is the primary focus of the Adhocracy Culture in an organization?

<p>Innovation and continuous improvement (C)</p> Signup and view all the answers

What does the 'Took' phase in the HLBT method aim to achieve?

<p>Persuading the audience of the importance of the information presented (D)</p> Signup and view all the answers

In the context of organizational culture, what does the term 'Hierarchy Culture' signify?

<p>A system focused on coordination and control (B)</p> Signup and view all the answers

Which thinking mode is characterized by systematic processing of information?

<p>Central (D)</p> Signup and view all the answers

The Organizational Culture Assessment Instrument (OCAI) is designed to evaluate what aspect of a company?

<p>The organizational culture and its dynamics (A)</p> Signup and view all the answers

What percentage of thinking employs the peripheral route according to the dual process approach?

<p>80% (D)</p> Signup and view all the answers

Which type of environment does the Market Culture primarily aim to foster?

<p>Energizing employees and enhancing customer satisfaction (C)</p> Signup and view all the answers

Which of the following is NOT one of the HEURISTIC influence cues identified?

<p>Credibility (B)</p> Signup and view all the answers

What is the primary function of persuasion within the context of influence?

<p>To change attitudes through communication (A)</p> Signup and view all the answers

Among the following, which influence tool is likely to result in longer persistence of attitude change?

<p>Arguments based reasoning (B)</p> Signup and view all the answers

Which component of the HLBT presentation method is primarily focused on engaging the audience's attention?

<p>Hook (D)</p> Signup and view all the answers

What does the heuristic cue of 'reciprocity' suggest?

<p>When someone does something for you, you should return the favor (A)</p> Signup and view all the answers

Which statement is a key distinction between the central and peripheral routes of thinking?

<p>Central route results in stronger resistance to counterarguments. (C)</p> Signup and view all the answers

What is a key benefit of Continuous Improvement in companies?

<p>It emphasizes getting rid of ineffective activities. (B)</p> Signup and view all the answers

Which strategy is emphasized in a MARKET CULTURE to improve customer satisfaction?

<p>Enhance after-sales services and collect customer data. (C)</p> Signup and view all the answers

What aspect of Competition is critical for companies to manage effectively?

<p>Benchmarks that gauge competitors' successes. (C)</p> Signup and view all the answers

What role does Acculturation serve in organizations?

<p>To help integrate individuals into a dominant culture. (A)</p> Signup and view all the answers

Why did Walmart struggle to enter the French market?

<p>Due to the highly competitive nature of the distribution market. (D)</p> Signup and view all the answers

Which characteristic is crucial in a CLAN CULTURE?

<p>Strong emphasis on good employee relations and individual growth. (C)</p> Signup and view all the answers

How does the 'Buddy System' function in companies like KPMG?

<p>It pairs new employees with experienced ones for integration. (D)</p> Signup and view all the answers

What is a significant negative feedback commonly associated with control systems in companies?

<p>They can lead employees to feel overly monitored. (C)</p> Signup and view all the answers

What is the ultimate characteristic that defines an effective global leader according to the concept of cultural humility?

<p>The ability to respect identities and affiliations of others (D)</p> Signup and view all the answers

In high power distance cultures, how do individuals typically respond to authority?

<p>They accept unequal distribution of power (C)</p> Signup and view all the answers

What role does the Uncertainty Avoidance Index play in cross-cultural psychology?

<p>It assesses how cultures tolerate unpredictability. (C)</p> Signup and view all the answers

Which of the following best describes a high masculine culture?

<p>Social gender roles are distinct and competitive. (C)</p> Signup and view all the answers

What is considered the most destructive Value, Assumption, Belief, or Expectation (VABE) in leadership, according to the framework discussed?

<p>The mindset of 'I’m right and you are wrong!' (A)</p> Signup and view all the answers

How does culture affect the concept of leadership across different geographic identities?

<p>It necessitates that leaders adapt to varying cultural norms. (A)</p> Signup and view all the answers

Which interpretation of culture emphasizes its composition as a collection of significant VABEs?

<p>Culture connects groups of people through shared values. (C)</p> Signup and view all the answers

Why is humility regarded as a critical element for global business leaders?

<p>It promotes respect for diverse cultures. (C)</p> Signup and view all the answers

What defines a high Masculine society in terms of gender roles?

<p>Assertiveness, toughness, and focus on material success for men (C)</p> Signup and view all the answers

How is Power Distance characterized in low Power Distance countries?

<p>Efforts are made to equalize power distribution (D)</p> Signup and view all the answers

What is the primary focus of collectivist cultures?

<p>Group harmony and family connections (C)</p> Signup and view all the answers

What characteristic is commonly associated with effective global leaders?

<p>Cultural adaptability and humility (A)</p> Signup and view all the answers

What does the term 'functional conflict' refer to in organizational settings?

<p>Debating ideas in a constructive manner to suggest improvements (C)</p> Signup and view all the answers

Which of the following best describes the characteristics of high Feminine societies?

<p>Emphasis on consensus and care for quality of life (C)</p> Signup and view all the answers

What is likely a consequence of low Power Distance in organizational structures?

<p>A flat organizational structure promoting equality (B)</p> Signup and view all the answers

Which characteristic would be least expected in an individual from a high Masculine culture?

<p>Emotional expressiveness (C)</p> Signup and view all the answers

What is a primary characteristic of collectivist societies?

<p>Prioritization of group harmony and loyalty. (C)</p> Signup and view all the answers

Which of the following best describes societies with high uncertainty avoidance?

<p>They prefer strict codes of behavior and stability. (B)</p> Signup and view all the answers

How do long-term oriented societies differ from short-term oriented societies?

<p>They focus on future rewards and value perseverance. (B)</p> Signup and view all the answers

What distinguishes masculine societies from feminine societies?

<p>Masculine societies value achievement and competition. (D)</p> Signup and view all the answers

What is a defining trait of indulgent societies?

<p>They encourage the free gratification of human desires. (C)</p> Signup and view all the answers

What is a characteristic of collectivist countries, as highlighted in the context provided?

<p>They emphasize the importance of social groups for self-identification. (B)</p> Signup and view all the answers

Which country is noted for having the highest level of uncertainty avoidance in Europe?

<p>France (A)</p> Signup and view all the answers

In cultures with high masculinity, which of the following traits are typically expected from men?

<p>Assertiveness and material success focus (B)</p> Signup and view all the answers

What does high power distance in a culture imply?

<p>Social inequality is accepted and ingrained within society. (D)</p> Signup and view all the answers

Which of the following countries is identified as cultivating a short-term orientation?

<p>USA (B)</p> Signup and view all the answers

What is a noted difference in the approaches to teamwork between Canada and France?

<p>France values teamwork but struggles due to individualistic schooling. (B)</p> Signup and view all the answers

Which statement best describes the concept of uncertainty avoidance?

<p>It indicates how much cultures tolerate ambiguity and the unknown. (A)</p> Signup and view all the answers

Which of the following best represents the characteristics of feminine cultures?

<p>Value caring and consensus-oriented approaches. (D)</p> Signup and view all the answers

Flashcards

HLBT Method

A method for public speaking, focusing on hooking, looking ahead, body of the presentation, and taking action.

Clan Culture

Organizational culture emphasizing interpersonal relations, teams, and personnel development.

Adhocracy Culture

Organizational culture emphasizing innovation, future-oriented thinking, and continuous improvement.

Market Culture

Organizational culture focusing on energizing employees, competition, and customer satisfaction.

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Hierarchy Culture

Organizational culture emphasizing coordination, control systems, and acculturation.

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OCAI

Organizational Culture Assessment Instrument. A tool to evaluate an organization's culture.

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Competing Values Framework

A model that categorizes organizational cultures into four types based on their values, including clan, adhocracy, market, and hierarchy.

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Global Business Leader

Leader in a global business context, considering environmental factors, self, others/people, task, and organizational culture.

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Influence vs. Persuasion

Influence is a broad concept encompassing persuasion, while persuasion focuses specifically on changing attitudes through communication.

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Central Route Thinking

A systematic mode of thinking that involves careful consideration of arguments and evidence.

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Peripheral Route Thinking

A heuristic mode of thinking influenced by cues rather than deep arguments.

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Heuristic Influence Cues (CLARCCS)

Mental shortcuts used to make quick judgments: Comparison, Liking, Authority, Reciprocity, Commitment/Consistency, and Scarcity.

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HLBT Presentation Method

A method for structuring presentations, not in chronological order; L-Look, T-Took, B-Book, H-Hook. It aims to grab attention and structure the information flow.

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Hook (Presentation)

A method to capture the audience's attention; use questions, stories, visuals, or audience involvement.

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Book (Presentation)

The boring parts of the presentation; it includes the information itself such as details, facts and models.

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Look (Presentation)

The introduction and explanation of the presentation's topic.

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Organizational Cultures

Four main types of organizational cultures: Adhocracy, Market, Hierarchy, and Clan.

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Organizational Change Assessment

A process of evaluating an organization's strengths, weaknesses, and areas for improvement concerning culture.

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B Culture Improvement

Focus on future-oriented thinking, innovation, and continuous improvement to enhance the organizational culture.

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Culture Glue

A key element that holds an organization's culture together; examples can include loyalty, innovation, or winning.

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EV vs. Traditional Vehicles

Electric vehicles (EVs) are gaining popularity, but they have higher maintenance costs compared to traditional vehicles with internal combustion engines.

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3M's Innovation Culture

3M encourages innovation by allowing employees a day per week to pursue personal projects, leading to breakthroughs like their famous glue.

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Continuous Improvement

A process of constantly identifying and eliminating inefficiencies while focusing on strengths to enhance product quality and customer satisfaction.

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Customer Satisfaction in Market Culture

Businesses in a market culture prioritize customer satisfaction using data analysis, after-sales service, and incentives to maintain customer loyalty.

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Benchmarking in Competition

Analyzing successful competitors to understand their strengths and strategies, enabling businesses to adapt and improve their own performance.

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Employee Energizing in Market Culture

Market-driven organizations need to prevent employee burnout, especially among sales teams, by providing support, recognition, and work-life balance.

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Acculturation in Hierarchy Culture

Integrating foreign employees into the existing company culture through training, mentorship, and social programs to ensure smooth integration.

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Walmart's Control System

Walmart's success is partly attributed to its strict control system, minimizing storage costs and optimizing efficiency. However, implementing such systems needs careful consideration to avoid employee resentment.

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Individualistic Societies

Societies that prioritize individual goals, rights, and independence over group harmony.

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Collectivist Societies

Societies that emphasize loyalty, conformity, and group harmony above individual needs.

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Masculine Cultures

Cultures that value competition, achievement, and material success, typically with more distinct gender roles.

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Feminine Cultures

Cultures that emphasize cooperation, relationships, and quality of life, with less defined gender roles.

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Uncertainty Avoidance

The degree to which a culture feels threatened by ambiguous situations and seeks to minimize uncertainty.

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Cultural VABEs

Values, Assumptions, Beliefs, and Expectations that define a culture. They shape how people interact and make decisions within a group.

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Power Distance (High vs. Low)

Refers to how a society accepts and distributes power. High power distance means a clear hierarchy and acceptance of inequality, while low power distance emphasizes equality and challenge to authority.

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Masculinity vs. Femininity

This dimension describes how society views and defines gender roles. Masculine cultures value competition, assertiveness, and material success, while feminine cultures value cooperation, empathy, and quality of life.

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Uncertainty Avoidance (High vs. Low)

This dimension refers to how comfortable a culture is with uncertainty and ambiguity. High uncertainty avoidance seeks to avoid risk and favor rules and stability, while low uncertainty avoidance embraces change and accepts uncertainty.

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Global Business Leader - Humility

A global leader must possess humility, meaning the ability to respect and understand diverse cultures, acknowledging their value and learning from others.

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Cultural Identity Levels

Culture is expressed at different levels, ranging from broad geographical regions to individual family units and personal identities.

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Dangerous VABE

'I'm right, you're wrong!' This belief hinders collaboration and understanding, leading to conflict and ineffective communication.

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Individualistic Culture

A culture where individuals prioritize personal goals and independence over group goals and conformity. People in these cultures tend to value self-reliance, competition, and personal achievement.

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Collectivist Culture

A culture where individuals prioritize group goals and harmony over personal goals. People in these cultures tend to value loyalty, cooperation, and group consensus.

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Short-Term Orientation

A culture that emphasizes immediate gratification, short-term goals, and quick results. These cultures value personal pleasure, freedom, and innovation.

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Power Distance

The degree to which a culture accepts and expects unequal distribution of power. High power distance cultures have a hierarchical structure and respect authority, while low power distance cultures value equality and challenge authority.

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Individualism vs. Collectivism

This dimension focuses on the balance between individual and group needs. Individualistic cultures value personal goals and independence, while collectivist cultures prioritize group harmony and social responsibility.

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Functional Conflict

Disagreements or debates that are constructive and aim to improve ideas or solutions. It focuses on the task, not personal attacks.

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Global Leader Qualities

Effective global leaders possess characteristics like cultural adaptability, humility, strong communication, and a global perspective.

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Cultural Differences Importance

Understanding cultural differences, including those identified by Hofstede, is crucial for effective communication and leadership in international settings.

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Case Study Analysis

The process of examining a real-life situation to identify issues, analyze causes, and propose solutions. This involves analyzing relevant cultural dimensions and behaviors.

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Study Notes

Leadership: Session 5

  • Session 5 covers group presentations, the HLBT method for public communication, and various organizational culture topics.
  • The HLBT method involves:
    • Hook: grabbing audience attention with something interesting
    • Look: briefly explaining the presentation's topic
    • Book: presenting the details, theories, facts, and methods (the main content)
    • Took: convincing the audience that the presented information is important and useful.

Session 3: Leadership and Organizational Design and Culture

  • This session focuses on understanding different types of followers and leaders needed for various organizational cultures.
  • The session includes organizational culture models, using the competing values framework.
  • Models discussed include:
    • Clan Culture: Focused on interpersonal relations, teams, and personnel development.
    • Adhocracy Culture: Emphasizes innovation, the future, and continuous improvement.
    • Market Culture: Focuses on energizing employees, competition, and customer satisfaction.
    • Hierarchy Culture: Highlights coordination, control systems, and acculturation.
  • Participants are expected to complete a culture assessment instrument.

Global Business Leader

  • The global business leader involves environmental factors that influence the leader's role.
  • Key elements include:
    • Self: Commitment to strategy, self-development, and influence
    • Others/People: Organizational commitment
    • Task: Strategic thinking and managing change
    • Design: Designing the organizational culture

Fill Out the OCAI

  • The OCAI is a self-assessment tool.
  • Participants fill out the model to understand their ideal company culture.
  • The OCAI divides 100 points across four categories.
  • The model addresses characteristics of the categories (A, B, C, and D).

Cameron and Quinn framework

  • This framework demonstrates the competing values framework:
    • Flexibility and Discretion: Internal Focus; Clan & Adhocracy
    • Stability and Control: Internal Focus; Hierarchy and Market
    • Future: Innovation/ External Focus in the respective quadrants
    • Internal/External: determines the type of culture (Clan, Adhocracy, Market, Hierarchy)

Influence and Persuasion

  • Influence is a broader concept that includes persuasion.
  • Persuasion focuses on communication that aims for attitude change.

Two Modes of Thinking: The Dual Process Approach

  • Two main thinking modes:
    • Central route (20%): Systematic, neo-cortex, arguments, and hard thinking
    • Peripheral route (80%): Heuristic, limbic system, cues, and lazy thinking
  • The thinking modes differ in magnitude, persistence, resistance and prediction.

Heuristic Influence Cues: The CLARCCS Cues

  • These cues influence decision making:
    • Comparison
    • Liking
    • Authority
    • Belief
    • Reciprocity
    • Commitment/Consistency
    • Scarcity

Organizational Assessments

  • Group presentations use the HLBT method (Hook, Look, Book, Took).
  • The session covered the HLBT presentation method and organizational culture assessment using the OCAI model.
  • There were key focus areas: future, innovation and continuous improvement.

Managing the Future: Organizational Cultures

  • Four organizational cultures:
    • Adhocracy
    • Market
    • Hierarchy
    • Clan
  • Each culture involves a specific type of leader and a core value that strengthens their culture.

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Skema Business School Leadership: Session 3 PDF
SKEMA Business School Leadership Session 5 PDF

Description

This quiz explores key concepts from Leadership Session 5, focusing on group presentations and the HLBT method for effective public communication. It also discusses various organizational culture topics and the importance of effective communication in leadership roles.

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