Introduction to Organizational Communication
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Questions and Answers

Which company is mentioned as having a successful training program for managers?

  • Google
  • Apple
  • Microsoft
  • Texas Instruments (correct)

    • Women are generally believed to be more nurturing leaders than men.

    False

    What role involves helping a less-experienced person learn the ropes within an organization?

    mentor

    According to early research, women tend to be slightly more __________ in making decisions.

    <p>democratic</p> Signup and view all the answers

    Match the following companies with their training program focus:

    <p>Texas Instruments = Coaching training programs Halliburton = Mentoring initiatives Yum Brands = Manager development No specific company mentioned = Interpersonal skills analysis</p> Signup and view all the answers

    What factor significantly impacts the dynamics of leadership?

    <p>Gender of leaders</p> Signup and view all the answers

    What is one of the primary benefits of electronic information technology in an organization?

    <p>Enabling new and different ways of communication</p> Signup and view all the answers

    Men are more likely to involve others in decision-making compared to women.

    <p>False</p> Signup and view all the answers

    Reduction of face-to-face meetings can enhance interpersonal relationships in the office.

    <p>False</p> Signup and view all the answers

    What must be better understood to advance leadership theories and practices?

    <p>how females lead</p> Signup and view all the answers

    What is the primary purpose of a computer-based system in knowledge sharing?

    <p>To store, organize, and make available best practices from throughout the company.</p> Signup and view all the answers

    The electronic office links managers, clerical employees, professional workers, sales personnel, and often suppliers and ________.

    <p>customers</p> Signup and view all the answers

    Match the following terms with their descriptions:

    <p>Facsimile (fax) machine = Sends documents over phone lines Copier = Duplicates physical documents Personal computer = Used for individual processing and communication Electronic mail = Facilitates digital message sending</p> Signup and view all the answers

    Which of the following best describes a 'knowledge-based learning organization'?

    <p>An organization that continually generates new ideas to improve itself</p> Signup and view all the answers

    Communication links individuals and groups in a __________ system.

    <p>social</p> Signup and view all the answers

    Communication relationships in an organization do not evolve over time.

    <p>False</p> Signup and view all the answers

    Which of the following best describes the management task of 'Creating an Agenda'?

    <p>Planning and budgeting</p> Signup and view all the answers

    Leadership focuses on the process of planning and budgeting.

    <p>False</p> Signup and view all the answers

    What is the main focus of executing plans in management?

    <p>Controlling and problem solving</p> Signup and view all the answers

    Leadership involves __________ to influence a team and create a shared vision.

    <p>aligning people</p> Signup and view all the answers

    Which factor does NOT contribute to the breakdown of organizational communication?

    <p>Clarity of message</p> Signup and view all the answers

    Time constraints can lead to misconceptions in organizational communication.

    <p>True</p> Signup and view all the answers

    Match the following management activities with their objectives:

    <p>Creating an Agenda = Planning and budgeting Executing Plans = Controlling and problem solving Organizing and Staffing = Establishing a structure Motivating and Inspiring = Energizing people</p> Signup and view all the answers

    What is the outcome of effective management according to the content?

    <p>Predictability and order</p> Signup and view all the answers

    What term describes the distractions or disruptions in communication, such as rumors?

    <p>noise</p> Signup and view all the answers

    Motivating and inspiring is solely a management function.

    <p>False</p> Signup and view all the answers

    Selective attention caused by _______ disparities can lead to messages being disregarded.

    <p>status</p> Signup and view all the answers

    Match the communication actions to their corresponding questions:

    <p>What idea can you try to get across? = Give more information Does the receiver use the same symbols, words? = Clarify symbols before communication begins. What symbols are being used for example? = Employ repetition What idea does the sender want you to understand? = Listen carefully to the entire message, not just a part of it.</p> Signup and view all the answers

    What role does monitoring results play in management?

    <p>It helps identify deviations and solve problems.</p> Signup and view all the answers

    Which of the following can lead to incomplete processing of messages?

    <p>Message saturation</p> Signup and view all the answers

    What is primarily responsible for making a leader's behavior ineffective in a cohesive group of experienced employees?

    <p>Strong group norms</p> Signup and view all the answers

    Improving communication requires addressing overload and time constraints.

    <p>True</p> Signup and view all the answers

    Leadership neutralizers only arise from organizational factors.

    <p>False</p> Signup and view all the answers

    What happens when receiver and sender fail to share a common focus in communication?

    <p>Miscommunication</p> Signup and view all the answers

    What is the term used for factors that render a leader's behaviors ineffective?

    <p>leadership neutralizers</p> Signup and view all the answers

    An example of a job factor that may limit a leader's ability to influence performance is the _____ of the assembly line.

    <p>speed</p> Signup and view all the answers

    Match the following types of factors with their effects on leadership:

    <p>Group factors = Strong norms and cohesiveness neutralize leader behavior Job factors = Performance quantity constrained by job setup Organizational factors = Merit pay increases are limited by contracts Leader factors = The experience level of the leader can impact effectiveness</p> Signup and view all the answers

    What might neutralize a leader's approach to motivating employees in a unionized environment?

    <p>Seniority-based pay increases</p> Signup and view all the answers

    Group cohesiveness can sometimes protect against poor leadership.

    <p>True</p> Signup and view all the answers

    The _____ of the work group can render a leader's influence ineffective, regardless of their strategies.

    <p>cohesiveness</p> Signup and view all the answers

    What is the nature of conflict in organizations?

    <p>Conflict is a process.</p> Signup and view all the answers

    Too little conflict can lead to high organizational performance.

    <p>False</p> Signup and view all the answers

    Name one common form of conflict that arises from disagreements over the content and goals of work.

    <p>Task Conflict</p> Signup and view all the answers

    The greater the interdependence between tasks, the greater the likelihood that a conflict will occur, with major forms being pooled, sequential, and ____.

    <p>reciprocal</p> Signup and view all the answers

    Which type of conflict arises from personal incompatibilities between team members?

    <p>Relationship Conflict</p> Signup and view all the answers

    In non-profit organizations, conflict is often viewed as beneficial.

    <p>True</p> Signup and view all the answers

    What type of conflict refers to disputes about how work should be organized?

    <p>Process Conflict</p> Signup and view all the answers

    Match the type of conflict with its description:

    <p>Task Conflict = Disagreements over work content and goals Interpersonal Conflict = Conflict due to personality differences Intergroup Conflict = Conflict between different teams or groups Legal Conflict = Disagreements arising from legal constraints</p> Signup and view all the answers

    Study Notes

    Introduction to Communication in Organizations

    • Communication is essential for organizational processes.
    • Communication methods significantly impact organizational behavior.
    • Effective communication is crucial for coordinated action and information sharing.

    Nature and Purpose of Communication

    • Communication is a social process where two or more parties exchange information and share meaning.
    • It coordinates actions in an organization that wouldn't otherwise be a coordinated body of individuals.
    • A second crucial purpose is sharing information, specifically organizational goals.

    Three Purposes of Communication

    • Sharing information
    • Coordinating action
    • Expressing emotions

    Methods of Communication

    • Written: Letters, memos, reports, manuals, forms
    • Oral: Conversations, task-related exchanges, formal speeches
    • Nonverbal: Body language, facial expressions, environmental elements

    Communication Across Cultures

    • Language differences can create misunderstandings.
    • Verbal and nonverbal cues vary across cultures.
    • Coordination issues can arise due to time differences across geographical areas.

    Coordination

    • Internal communication is vital for coordination.
    • Time differences and cultural norms affect coordination.

    Methods of Communication in Organizations

    • Oral Communication: Most common, powerful due to tone, pitch, speed, and volume.
    • Written Communication: Formal, like letters and memos; informal, like emails and reports. Memos used for internal communication and emails for broader external or internal communication.
    • Nonverbal Communication: Crucial visual cues and body language, often combined with verbal communication.

    Communication Processes

    • The sender encodes a message.
    • Transmission occurs (thru a medium).
    • Noise can affect transmission.
    • The receiver decodes the message.
    • Feedback completes the loop.

    Communication Networks

    • Communication networks structure the flow and content of communication in an organization.
    • They support culture, beliefs, and the organization's structure and function.
    • Different patterns exist (wheel, chain, circle, all-channel).

    Communication Barriers (Noise)

    • Imperfect perceptual process of both sender and receiver.
    • Language issues: Different interpretations of words and phrases (including slang and jargon).
    • Filtering: Removing or delaying negative information
    • Information overload: Too much information for one person to process.
    • Cultural differences: Nonverbal cues vary greatly

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    Chapter 11 - Communication In Organization PDF

    Description

    Explore the essential role of communication in organizations through this quiz. Learn about the various methods, purposes, and the impact of cultural differences on effective communication. Enhance your understanding of how communication facilitates coordination and information sharing among individuals.

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