Introduction to Business Communication

<p>20% of their time, or one out of five days (B)</p> Signup and view all the answers

<p>Recognition in the form of praise, raises, and promotions (B)</p> Signup and view all the answers

<p>Module 2 (D)</p> Signup and view all the answers

<p>Naila communicating her ideas to the kitchen director (C)</p> Signup and view all the answers

<p>Planning and conducting effective meetings (B)</p> Signup and view all the answers

<p>To convince readers to hire the applicant (A)</p> Signup and view all the answers

<p>What hobbies does the person enjoy? (B)</p> Signup and view all the answers

<p>Organization around applicant’s experiences (A)</p> Signup and view all the answers

<p>A claim and evidence supporting the applicant's qualifications (C)</p> Signup and view all the answers

<p>Prominently at the top of the resume (D)</p> Signup and view all the answers

<p>Functions and tasks the applicant can perform (A)</p> Signup and view all the answers

<p>The implicit claim of your resume (A)</p> Signup and view all the answers

<p>The relevant expectations the readers have (D)</p> Signup and view all the answers

<p>Including a chronological list of high school classes (D)</p> Signup and view all the answers

<p>The resume should be entirely tailored to one job only. (B)</p> Signup and view all the answers

<p>Switch the display off or replace the slide with a logo. (D)</p> Signup and view all the answers

<p>5 minutes (D)</p> Signup and view all the answers

<p>Indulging in too much hand waving. (D)</p> Signup and view all the answers

<p>White or yellow text on blue background. (A)</p> Signup and view all the answers

<p>Defining your objectives. (C)</p> Signup and view all the answers

<p>Politely and with encouragement. (C)</p> Signup and view all the answers

<p>Maintaining frequent eye contact with the audience. (A)</p> Signup and view all the answers

<p>They have a neutral attitude towards the applicant initially. (D)</p> Signup and view all the answers

<p>Careful scrutiny of promising candidates' qualifications. (C)</p> Signup and view all the answers

<p>Clearly defining how the résumé will affect the reader. (A)</p> Signup and view all the answers

<p>Using humor if they are not naturally funny. (A)</p> Signup and view all the answers

<p>Ensure there is adequate light for visibility without causing glare. (D)</p> Signup and view all the answers

<p>Writing long paragraphs for thorough explanation. (A)</p> Signup and view all the answers

<p>Using varied speed and pitch to maintain interest. (B)</p> Signup and view all the answers

<p>To facilitate audience learning (A)</p> Signup and view all the answers

<p>Extempore (B)</p> Signup and view all the answers

<p>Formal presentation style (B)</p> Signup and view all the answers

<p>Appearance affects credibility (C)</p> Signup and view all the answers

<p>Content should be concise and engaging (C)</p> Signup and view all the answers

<p>Speaking too softly (A)</p> Signup and view all the answers

<p>To reinforce existing beliefs (D)</p> Signup and view all the answers

<p>Large auditoriums (B)</p> Signup and view all the answers

<p>Present in front of colleagues (B)</p> Signup and view all the answers

<p>Match them with cue cards (D)</p> Signup and view all the answers

<p>Summarize key points made (C)</p> Signup and view all the answers

<p>Focusing too much on notes (A)</p> Signup and view all the answers

<p>Aim to finish early if possible (B)</p> Signup and view all the answers

<p>A calm and confident demeanor (C)</p> Signup and view all the answers

<p>Writing at work addresses practical business objectives. (A)</p> Signup and view all the answers

<p>Readers create meaning from the text they read. (C)</p> Signup and view all the answers

<p>Writing meant to help achieve specific business objectives. (D)</p> Signup and view all the answers

<p>89% (A)</p> Signup and view all the answers

<p>Focus on what is relevant to the reader's needs. (A)</p> Signup and view all the answers

<p>Writing often involves collaboration among team members. (A)</p> Signup and view all the answers

<p>Increased reader confusion. (C)</p> Signup and view all the answers

<p>It shapes how the writer frames their arguments. (D)</p> Signup and view all the answers

<p>To assess interaction moments that affect outcomes. (D)</p> Signup and view all the answers

<p>Clarifying the problems addressed by the proposal. (D)</p> Signup and view all the answers

<p>The communication represents the employer's authority. (D)</p> Signup and view all the answers

<p>Directly addressing objections readers may have. (B)</p> Signup and view all the answers

<p>To demonstrate the extent of understanding the subject. (B)</p> Signup and view all the answers

<p>The personal relationship with the writer. (C)</p> Signup and view all the answers

A skill that equips students with the ability to communicate clearly and concisely in various business settings.

Focus on planning and organizing effective written messages for different purposes.

The process of determining goals and crafting arguments before communicating.

Covers various forms of written communication such as reports, letters, memos, and proposals.

Explains the process of planning and delivering effective presentations and managing group dynamics.

The ability to clearly communicate your ideas is essential for professional success.

Using writing skills to simplify complex information for better understanding.

Writing is a vital skill for college graduates, taking up a significant portion of their work time.

Writing done for work that aims to achieve practical goals and influence others' actions.

Writing style focusing on conveying only essential information, avoiding excess details.

Understanding the purpose of your writing from both the writer's and the reader's viewpoints.

Realizing that readers actively interpret and construct meaning from text, not just passively receiving it.

The context and surrounding factors influencing readers' interpretation and reaction to a communication.

Readers' immediate interactions with each part of a communication, affecting their overall understanding.

Analyzing a communication for ineffective moments where the writer's desired outcome was not achieved.

Analyzing a communication for effective moments where the reader engaged with the message.

Recognizing that writing done at work often reflects the organization's stance, not the writer's personal views.

Developing writing strategies to align with the specific goals and expectations of a particular writing task.

The way readers' responses to a communication are shaped by the circumstances surrounding the message.

The practice of considering your readers' needs, interests, and potential objections when writing.

Creating meaning out of small fragments of text to form a larger understanding.

The ability to write under various employment scenarios, including when the employer claims ownership of the work.

Writing to reach a diverse audience with varying backgrounds and levels of understanding.

Formal oral reports are prepared ahead of time, rehearsed, and delivered in a formal setting.

Informal oral reports are more conversational and interactive, often occurring in small groups.

Informative speaking aims to educate the audience by explaining concepts, instructing, demonstrating, or describing events.

Persuasive speaking focuses on influencing the audience's thoughts or actions.

Extemporaneous speaking involves planning the content beforehand but leaving the exact wording for the moment of delivery.

Impromptu speaking involves delivering a speech with little or no preparation.

A well-structured presentation can be ineffective if the delivery is poor.

Eye contact is crucial during a presentation, engaging the audience and demonstrating confidence.

Using your voice effectively can influence the audience's attention and understanding.

Maintain a steady pace during your presentation, avoiding rushing or speaking too slowly.

Body language, such as posture, gestures, and facial expressions, communicates your attitude and thoughts.

First impressions are crucial. Dress appropriately for the occasion, reflecting professionalism and respect for the audience.

Prepare concise and engaging presentation materials that tell a story and connect with the audience.

Rehearse your presentation to ensure smooth transitions, clear communication, and effective use of visual aids.

A good presentation follows a clear structure, introducing the topic, explaining the main points, and summarizing key takeaways.

The initial step in writing, where you clearly define what you want to achieve with your communication.

The process of organizing your thoughts and information before drafting.

The first draft of your communication, where you put your ideas into words.

The process of critically evaluating your writing for clarity, accuracy, and effectiveness.

The final stage of refining your writing, making changes to improve its quality.

A document summarizing your skills, experience, and education.

The first stage of resume review where recruiters quickly scan for qualified candidates.

The second stage of resume review where employers carefully assess the best candidates.

The desired outcome of a communication

The people who will read your communication.

How you want your communication to affect the reader.

How your audience feels before they read your communication.

How you want your audience to feel after they read your communication.

The qualities employers look for in potential candidates.

The keywords employers look for in resumes.

The main goal of a resume is to convince the reader to hire you.

To achieve this, the resume should clearly answer key questions like: What does the applicant want to do? What education and experience do they have? and How can I learn more?

The resume should be structured to emphasize the applicant's qualifications and experience.

The resume should highlight the applicant's skills and achievements, showcasing their ability to perform the desired job functions.

There are two main approaches: the conventional resume that focuses on chronological experience, and the functional resume that emphasizes skills and abilities.

The conventional resume places your name and professional goals at the top for prominence.

A functional resume may place your name at the bottom or in a creative format.

The most important section is the work experience, but education and skills are also crucial.

Your objectives define the implicit claim of your resume, which is that you are qualified and capable.

The evidence supporting your claim should be highlighted in the resume and consists of your experience and skills.